Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,683 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, driver was very polite and understanding of the situation and couldn't of asked for a better service. Would recommend them to anyone as was great company.”

Helpful Report

Hello, Thank you so much for taking the time to leave us a review! Jamie Customer.relations@apc-overnight.com

“Very disappointed with this delivery service. I stayed at home all day waiting for my parcel, only to receive an update saying that “nobody was home.” That is completely false — no one knocked, rang the bell, or even attempted delivery. Now I’m being told I have to wait until Monday for another attempt, which is unacceptable. Wasting customers’ time and then giving false delivery updates is extremely unprofessional. Would not recommend this company based on my experience.”

Helpful Report

“A potted rose I ordered has just been given to me by a neighbour as it was delivered to the wrong address and left on their door step even though they were in. The box was very badly damaged in spite of large written instructions to handle with care. I therefore would not recommend your delivery service.”

Helpful Report

“Awful company. Had the package since the 23rd April for next day delivery…it’s now the 7th May. The company we purchased the goods off have been great, this company APC however are a bunch of liars. Told the company we purchased off that they will try to locate it, took nearly 2 weeks, and that it would definitely be delivered yesterday, has not been, fobbed the company off saying a vehicle broke down and would be delivered today…has not. Scummy courier company.”

Helpful Report

“Definitely not overnight. The past three consignments have been late”

Helpful Report

“waited hours beyond expected delivery! cancelled plans. not attempt to deliver at address. tried delivering in the complete wrong area! AWFUL company”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful. I company now uses these instead of DPD and the customer service is dreadful. Still waiting for a package, over 2 weeks. No longer want to shop with the company, they lose business.”

Helpful Report

“have had several packages delivered by various couriers over the years and let me say this is APC has the most pleasant delivery driver I have ever known. The fact that the parcel is delivered when it says is a bonus but to have such a friendly character deliver it was an absolute pleaseure. No grumpy face just a friendly good morning Mr ????.,how are you today. APC, your delivery driver in the Alexandria (G83) area is a credit to your company.”

Helpful Report

“Should be zero stars! A 24 hour delivery of a garden plant took 4 days to arrive. Day 1 They claim they attempted delivery but no one in and they left a card. We were in all day and no card was left. Day 2 Delivery window originally 2 to 4 later changed to 5 to 7. Nothing delivered and no reason for non delivery given. Day 3 Delivery window 12 to 2. About 1pm the tracking system said they couldn't find the address. Day 4 Goods finally arrived. The tracking system is very inconsistent. Sometimes it shows nothing apart from a map of the delivery address and at other times includes the delivery number and number the driver is currently at. Only on the final day did it show all the information including a map showing the driver's current location Fortunately the supplier of the goods was very helpful and refunded the delivery charge and also offered a replacement plant if required.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Would not let us collect item in the warehouse, woman on phone was extremely rude and told us that is the way it is, then she put the phone down us. Thanks Becca at the Verwood branch in Dorset.”

Helpful Report

“Customer service is revolting. Had a really nasty email from someone there who doesn't like their job obviously, annoyed with me for not being in, when i deemed to make my work call a half hour before the delivery estimation and therefore wasn't able to answer the door? I was available within the estimated delivery time however! Why give an estimation when you are going to turn up half an hour before? It makes no sense and impossible to be in for a delivery then! Really curious how this is deemed acceptable? Poor. Will try and buy from companies who don't use them.”

Helpful Report

“I ordered from a fresh food service and it was left on my step, no knock, I also have a bell. My house isnt big so Id have heard him. I reviewed the camera footage and he can be seen dropping the package and leaving with no ring no knock NOTHING!!! My food was left for 4 hours on my doorstep before I found it. Its lucky it was packed so we'll and it was cool temperatures today. This could have ruined my order.”

Helpful Report

“absolutely rubbish Service parcel still has not turned up lady on the phone very rude in Rayleigh branch and she’s hung up the phone. She doesn’t know if he’s coming today tomorrow next week apparently the system has an updated since last week. Can you believe it? Rubbish avoid at all cost.”

Helpful Report

“I was having a tent delivered and was waiting patiently for the knock on the door during the 2 hour window given by the company in their email. When I heard it I rushed downstairs and to the front door. There was a man with a hi-viz vest at the door whilst I was at the top of the stairs, but by the time I got downstairs and opened the door he had gone. There was no one to be seen in the street either. As I was waiting in the doorway, the email stating that the delivery had been attempted was sent. Thinking that the van was probably still just around the corner, I quickly tried phoning the company to see if the delivery could still be made. And boy, oh boy, did I make the wrong decision there! I am still astounded at how patronising the man on the other end of the phone was. He told me that I had no idea how long I'd actually taken to get downstairs, that we'd been on the phone less time than his delivery driver had been stood waiting for me, that I was mistaken in how long I had actually been on the phone... oh, and the coup de grace was when he stated at the end of the phone call that 35 seconds was perfectly long enough for a normal person to answer the front door. I must admit that I was bewildered that anyone with a phone manner like that could still be in business. I also didn't want to go through the same rigmarole again. Instead, I opted for redelivery to a shop. The tent was delivered on time. But when we went to pick up the tent today we were told that management had given strict instructions not to let it be delivered. And why? Because APC Delivery are not authorised to use that shop as a drop-off point and never have been. Instead, they've just been taking advantage of the shop owners and just keaving parcels on the shop floor without warning! We did manage eventually to persuade the poor shop staff to let us have the tent. But they probably needed the room, considering it's a massive family tent and not exactly a tiny package that can be popped on a corner shelf. Honestly, avoid this company at all costs. They are out for what they can get.”

Helpful Report

“Esme went above and beyond with great delivery and customers service”

Helpful Report

“This service has t me off buying from shops that use thus delivery service. Ordered Monday for next day delivery on a click n collect to bnq. I’ve had to chase up after multiple emails stating there was a delay. Customer services were polite n told me my item had gone to the wrong depot in london. Thursday still not here. Back to Amazon purchases”

Helpful Report

Hello Ms Varley I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Three attempts at a delivery three times the driver didn’t even bother using the intercom to get in (it’s all on camera nowadays drivers)so your lies are even more pathetic when you adventuly talk to us.”

Helpful Report

Hello Shaun I am sorry to hear about the issues you have had. If you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“We were waiting a very important piece to keep working and deliver the work on Monday. APC lied saying the they "attempted" to deliver at 9:15am. We were 8 people at that time. We have cameras to prove their lies. Now we have to wait until Monday to receive the parts so we can not deliver on Monday. ABSOLUTELY DISGUSTING. I am going to review this everywhere.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. If you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Didn't turn up, got an email during the scheduled delivery slot to say there was a delay. No reason, no apology. No commitment as to when they may attempt to redeliver. I'd drop the 'Overnight' as its false advertising.”

Helpful Report

“I got my id and my slip to pick up”

Helpful Report

“The usual. Time slots that change as the day goes on ending up in not being delivered at all. They love to waste your time.”

Helpful Report

Apc Overnight is rated 1.4 based on 1,683 reviews