I ordered a freezer from Amazon last week, and the delivery service, APC, made a delivery attempt on Friday, when I was at work. I called them promptly, and was told that I had to call back Monday morning, to set up a delivery time. So I called Monday morning as instructed. The girl with whom I spoke told me that she couldn't reach the delivery person, and therefore to call again after and hour. I did, and she told me the same thing; to try after another hour. I called a third time, and she said that my freezer would be delivered by 4pm. After 4:00, no delivery. Nothing. Nada. I called again, and this time she told me she would call and let me know what is going on. Her colleague called and told me that "Maybe the delivery guy left with a neighbour" . Completely absurd! I explained to him that I don't even know my neighbours, let alone know what they look like! He then asked me if the card that APC left has any indications on it. I told him that the only things written on it were the date, my name, my address, and a rubber stamp of APC's address. He then told me that he spoke to the delivery guy and they COULD NOT FIND my order! This is completely unacceptable. He then said he would call me this morning, which he didn't. I then proceeded to call, and the same girl answered with whom I spoke numerous times. She then spoke as if I were calling her for the first time! She said that maybe the delivery guy left it with a neighbour! I told her that I don't even KNOW my neighbours, and that I gave NO permission in the instructions to leave it with any neighbours. She then put me on hold and told me afterwards that it would be delivered "today". There is SO MUCH INCONSISTENCY going on with APC and what they are telling me, that I feel as though they are not telling me with truth about my order. Please let me know what can be done about all this ridiculous mess right now, as I am getting fed up with the runaround, and the missing shipment.