Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.37

1.4 Rating 1,635 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Over 3 weeks late, called everyday and got bounced around or put on hold then hung up on. Never called back when they said they would. Couldnt get hold of a depo for 5 days, even APC could not get hold of the depo. Lost package, then found it making claiming for a lost item difficult. Then after it had been found a a new delivery date set (overnight) was 2 day late. Still waiting on a call back so I can complain as the complaints office was not in. Communication was terrible, as I feel I have spoken to most staff members on the phone only one 1 was not polite but all had a late of information and ability to help.”

Helpful Report

“Unfortunately I had to collect my package from the Exeter Depot. I have never been to such a filthy place of work in my life - it's a case of wipe your feet on the way out. I feel very sorry for the staff who have to work in such appalling conditions - the management should be ashamed.”

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“Utterly useless and incompetent. On two occasions for two separate parcels over a span of a year I've had the same problem receiving things via their 'service'. Both times I have missed the initial delivery attempt and both times I have re arranged delivery. Which is then ignored by them completely as they try again when they choose and then return to sender all before the re arranged delivery time.”

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“Absolutely useless bunch of morons. Pretend to deliver parcels! Bottom line is, they can't be bothered to do their job and expect you - the customer - to come and get the parcel from them. Stay well away from these jokers ...”

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“What an awful company this is!. Unless your home all day every day to receive the delivery, then consider it lost. They actually pretend to deliver - I had two cards through the letter box saying "we missed you", so I downloaded the app on my phone to track the parcel - oh by the way they don't deliver every day of the week - according to the app they tried to deliver Tuesday and Wednesday...so why did I get 2 cards on the Wednesday then....now the app says my parcel has been delivered but not signed for...so who knows where it's been delivered to - certainly not me. This isn't my first bad experience with these muppets...the last time they lost a parcel for four months!. They really are a bunch of first rate bell ends and no, they don't reply to emails or complaints and if they do bother to pick up the phone, they couldn't care less. How these idiots are still in business is beyond me. Stay well away from them at all cost.”

Helpful Report

“Quite possibly the worst parcel service available. Pretended to deliver my parcel when we were home all day. When finally tracked them down to redeliver they promised delivery again and once again failed to deliver saying they ran out of time - how much time do they think customers have to sit around waiting? 6 days to deliver a parcel to a house 8 miles from their depot - I will at every opportunity given make sure everyone realises what an unreliable, uncaring company this is. Oh complaints are as bad still waiting from a response from them too about as reliable as their delivery - use DPD if given an option and keep your buyers experience a happy one.”

Helpful Report

“Trying to get a redeliver of consignment N: 0000810. They failed to deliver yesterday and left a card - the email contact on the card is "not obtainable" / fails and the (APC Aberdeen depot) telephone number on that card is not being answered. Extensive google searches - and their own main office site have given other emails, which also "bounce back" and dont go through. The 0800 number on their main site will not put me through to anyone. This company is a farce.”

Helpful Report

“Overnight package couldn't be delivered because it had to be signed for and I wasn't home. I was happy to collect it from their depot until I realised it was 45 miles from my home by the shortest route! And this route would have seen me have to drive through Gloucester and Hereford which means this journey would have taken hours. A quicker route up the M5 would have mean't doing almost 60 miles each way. I could only collect from their Bristol depot (only 23 miles from me) if I paid extra. Won't buy again from any company who use this courier.”

Helpful Report

“APC lost blood samples from our vet for our sick dog. This has resulted in having to wait 3 weeks to be able to do a test again (which may be too long for our pet to survive). APC has not provided a reliable service keeping valuable packages safe.”

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“I informed them my doorbell was not working and sent them my tel. number to call me at delivery time. They said they will keep me notified, instead I found out 20 days after scheduled delivery day that they tried 3 times and closed the delivery, they never called. When I called to rebook the delivery they said I now had to go and collect myself.”

Helpful Report

“The worst company ever. I have had 2 terrible experiences with them. 1st one, i ordered a bike tire and after sitting at home from work to collect it, the van did not show at all. I contacted the depot and they said that their driver can bring it in few days or I can drive to the depot and collect it myself after 5pm. So I drove 20 miles and the driver did not come back to the depot at all. The manager spoke to him and he said he decided to go home with the van this night.. and he maybe will pass by my house later in the evening to bring it. No one showed up that night and next day he left the item outside my door despite of their policy that they can't leave anything outside or to a neighbour. 2nd time something was delivered with them. I was not given time so i was not home and I contacted them to ask when can the re-deliver. They said they can do it the next day from 10 to 4 and when I said I am not going to be home they can leave it somewhere, the said no, we will return it to the sender and they hung up the phone to me.. Such a bad company.. how it is overnight delivery when they deliver from 10am to 4pm only, that means that a person has to take a day of work to sit and wait in case they decide to deliver it that day. Terrible company, terrible service and terrible communications with them.”

Helpful Report

“If I could I would not even rate the company 1*. Dimwitt company . After 5 days emails and communication still no parcel .”

Helpful Report

“I've used APC for a number of years to send out parcels and can barely recall any delivery that hasnt been made on time ie next working day. I would have given 5 stars except that they dont offer a time slot, but my local depot says this is in plan.”

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“I cannot say what the drivers are like but the depot staff are unhelpful and if you re book a delivery online they will deny you ever did it.”

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“On Saturday 22.04. 2017 I changed the delivery date of my CID 6885763 to 27.04 17 I received the confirmation You delivered me 24 04 17 25 04 17 26 04 17 But today no one delivered today is the 27th call to the service office and they said they sent my shipment What is the competence and lack of professionalism”

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“Awful service. Won't leave in porch or with a neighbour. Apparently the only way I can get my parcel is take a full day off work and wait in for them.”

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“I wasted a day waiting around for them to deliver. They said it would be delivered by 1pm. It didn't arrive so at 2pm I called them. I was casually told "don't worry mate, he'll be round in an hour so". I call them at 3pm as it still hadn't arrived and they said he'd been to deliver but couldn't find the front door so had left. They said I had to go to the other side of London to collect it from them if I wanted it on the date I had specified and paid for. After six phone calls I finally got through to their Customer Service who said despite them not finding it to the right address they wouldn't be resending it. Utterly incompetent and unapologetic to add insult to injury. Avoid at all costs!”

Helpful Report

“This really is the most awful delivery service I have ever come across!!! They only deliver during work hours, I tried to get a delivery on the weekend, they don't do this, only week days and you can't pick a time. I eventually had the opportunity to drive 30 minutes to the closest depot 5 days after delivery attempt and they had sent my parcel back to the sender. Still not received my item, it's been 4 weeks since ordering, I've tried three different phone numbers with no answer. STAY AWAY!!!!!”

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“Only delivered 3 of 4 parcels which was one order delivery and don't know where the parcel is.”

Helpful Report

“I am a victim, and represent those whose parcel has been stolen by the couriers driver. I contacted 'Heart of England distribution' about my missing parcel, they however took the drivers side and said my parcel was signed for by and older Asian women. The only older Asian women living in the house is my Mum. My Mum however did not sign the parcel and when you compare my Mums signature with the one I was provided by 'Heart of England Distribution' (they have no resemblance). In other words (the driver forged a signature/ a fake one). The driver has without any doubt stolen the goods and this is a very popular thing that is happening and this incident has happened to me many times (where the driver claims that he has delivered the good, but in reality has kept it - with a false signature (making it look like that the recipient has received it). Even though the tracker says the driver was at Peel Place, OX1 4UT, however this doesn't mean the parcel has been delivered as the driver just parks in front of the recipient address to prove the package was delivered (when in reality a false signature was done and the parcel was kept). Please read the link below: https://www.thesun.co.uk/news/1967482/how-hermes-delivery-driver-stole-parcels-worth-36000-and-sold-them-on-ebay-as-delboy2410/ My Mum is devastated and really upset after the courier made my Mum look like a liar and this is something I cannot tolerate and certainly makes my blood boil. The package is only worth £5.99 and you think a wealthy restaurateur like me would waste hours of my time chasing a £5.99 order? But the only reason I am chasing this case even though the parcel is worth £5.99, is because I want an investigation to be done on my missing parcel and I want justice to be done to the driver, as theft of all forms is a Criminal Act.”

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Apc Overnight is rated 1.4 based on 1,635 reviews