Name: Apc Overnight
Rating: 1.38

“Good evening, Consignment number: 8428945 Unfortunately I write to you having suffered diabolical service, seeking resolution that I actually get the service I paid for. On Friday 1st December, we came home to find that our two packages had been attempted to be delivered - not having any kind of email or text to confirm that they were arriving at all, so we were not able to find someone to wait at the house and receive them. Upon ringing the depot to complain I had no confirmation when they would be delivered, I then had the explanation that only texts and emails went out to contact details for the receiver, that the original sender needed to include in the order. That's fine - I shall remember to include them next time. Although I personally do feel as if you need to push this information as some of us, actually have to go to work and not be indoors all day. I reassigned the delivery for today - Monday 4th December. Phoned this morning to confirm that the delivery will be attempted between 3pm and 5pm. I managed to arrange for someone to be at the house to answer the door, in which they arrived at 2:50, to find the driver had already been to the house between 2:40 - 2:50pm. Ridiculous - I understand that the time frame is only an estimation but when I go to the trouble to have someone be present at the house - I expect the delivery to be made within these times. Lastly, I phoned again - furious, and spoke to a gentlemen who currently had the driver on the phone and promptly told us he would be back at the house within 10 more minutes of 3pm. I relayed the message back to the person at the house. Arriving home at 4:30pm - not only do I find no delivery, but a very angry mother in law who has wasted an afternoon waiting around for nothing. I phone you once again and speak to Jo, who is apologetic - but the driver apparently got called off to another collection even though he was around the corner from us. He didn't bother to call back in to confirm this - knowing we were waiting for him. Neither did we receive a call from you guys to relay this. Jo then goes on to mention that we can pick this up at the depot, but neither of us drive. She's rearranged the delivery for tomorrow but my mother in law will no longer wait around to receive it. I am absolutely fuming at your sheer lack of customer service and I am disgusted that as paying customers who use you often, I still do not have my now urgent delivery. Instead of excuses, I want a resolution to my problem and frankly a written apology from a senior manager. I would like you to take this from me as a formal complaint and also understand that in no way, will I be ever using you again.”

Helpful Report

Hello Ms Marsh we are sorry to hear of your poor service experience. Our team at Head Office are investigating as a matter of urgency and will respond to you via your email address. thank you Leanne customer.relations@apc-overnight.com

“AVOID AVOID AVOID using this firm as I work 7 days a week & was expecting parcels I had a note on my door saying if wasn't home for all parcels to be left at my neighbors house but came home to a card through the door saying wasn't in phone number on card was just automated number managed to find a different number off line when checked my cctv the driver didn't even knock the door just posted the card a complaint as been made & cctv footage to be sent to them tomorrow had to have my partner to stay at my house today for it to be delivered this time it was 2 hours late & my partner nearly missed a very important appointment I've also advised the seller of the parcel I bought to change they courier”

Helpful Report

we are sorry to hear this, we would like to investigate further via our Head Office. In order that we can would you please supply a 7 digit consignment number and full delivery address via this site or our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Apc overnight ,my arse should be called apc in a couple weeks maybe ? The worst couriers in the uk.”

Helpful Report

we are sorry to hear this, we would like to investigate further via our Head Office. In order that we can would you please supply a 7 digit consignment number and full delivery address via this site or our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Delivery Driver didn't knock the door and just put a card straight through the door he was seen on CCTV just looking at the door then posted a card and walked away tried for ages to contact firm but had to seek alternative number to what was put on the card, my partner works 7 days a week so left a note on door if myself wasnt in to leave with next door neighbour. Was told it be delivered before 11 today and it wasn't delivered then but nearly two hours later. I waited in and almost missed a appointment because of the wait. Have made a complaint and advised the seller of my product to use a different courier”

Helpful Report

we are sorry to hear this, we would like to investigate further via our Head Office. In order that we can would you please supply a 7 digit consignment number and full delivery address via this site or our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“No attempted delivery or card left but I received an email stating that both had been done and to arrange redelivery.”

Helpful Report

Hello we are sorry to hear that, would you please contact our team at customer.relations@apc-overnight.com with further information to your delivery details. We can then investigate thank you Leanne customer.relations@apc-overnight.com

“My damaged parcel which required a signature was just left outside my front door. Someone either forged a receipt or didn’t bother to obtain one at all. Terrible service.”

Helpful Report

Hello Gregory we are sorry to hear this, we would like to investigate further via our Head Office. In order that we can would you please supply a 7 digit consignment number and full delivery address via this site or our team can be contacted at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“The Delivery driver just stood outside the door pressing the buzzer and ignoring the intercom. Apparently, he was about to walk away I just managed to run down the stairs to get the delivery. This is the second time he's done it. Rude conduct, shouldn't be working with customers”

Helpful Report

Hello we are very sorry to hear of the poor service on this occasion, we will contact the Operations Manager of the delivery depot to discuss your review further. Please accept our apologies Leanne customer.relations@apc-overnight.com

“Item apparently tracked as delivered but I am sure i would notice a 6 foot hand rail standing in my house!! Yet GPS tracking states I received it so company selling product and PayPal accept this as proof........problem is whoever signed (or didn't!!) for delivery used my maiden name (as still on my email) yet I would never in a million years sign anything with this.......I am beyond furious and will not let this go”

Helpful Report

Hello we are sorry to hear that, in order that we can further investigate would you please provide a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com we can then investigate via our Head Office. thank you Leanne customer.relations@apc-overnight.com

“Yet again.. APC have failed...I contacted them to find out where my parcel was and they transferred me to the depot.. no one answered so I called again... that’s ok said Martin I’ll stay on the line to make sure you get through... guess what.. disconnected... guess what going home time,, the depot on the first call had evidently knocked off early and the second chap was on his way out the door... shocking treatment”

Helpful Report

Hello we are sorry to hear that, in order that we can further investigate would you please provide a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com we can then investigate via our Head Office. thank you Leanne customer.relations@apc-overnight.com

“Either barely knocked or just posted letter”

Helpful Report

Hello we are sorry to hear that, in order that we can further investigate would you please provide a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com we can then investigate via our Head Office. thank you Leanne customer.relations@apc-overnight.com

“paid for next day delivery that turns up to be over 2 days now no real tracking time no idea where my parcel is or whether had been an attempt to deliver it as no card left.....very very bad rang this evening the local depot and the girl told me bunch of lies,parcel was on its way for delivery tonight.....never got it.... hope i receive my parcel , i really need it will not recommend apc to nobody,best avoid”

Helpful Report

Hello we are sorry to hear this would you please email customer.relations@apc-overnight.com with you delivery details and a 7 digit consignment number we can then further investigate via our Head Office thank you Leanne customer.relations@apc-overnight.com

“As reviewed below my order did not arrive during allocated time. However after an email to customer services my package arrived at 4pm. Thank you for sorting this out so swiftly”

Helpful Report

“I was due to have a delivery today. We were in all day and had several other parcels delivered. At 12.44 got an email to say that delivery was attempted at 12.40 but no one was available to sign. It also said a card was left . I am still looking for the card! I don’t believe the driver did attempt to deliver. Will have to wait in another day and see if it turns up tomorrow.”

Helpful Report

Hello we are very sorry to hear of your experience, we would like to assist you. Would you please email customer.relations@apc-overnight.com with details to your delivery address a 7 digit consignment number please. thank you Leanne Customer.relations@apc-overnight.com

“Yet again I was due a delivery that allegedly came and no one was in. My flat mate was there all day as far as I am aware so that's complete nonsense. No card was left to say failed delivery therefore I suspect the driver could just not be bothered to find my address. It's the same story every time I get a parcel delivered by A PC that is never received the first time. They say they will not deliver to work address yet other companies do this as I am never at home when deliveries are made and I am not driving 40 miles to the nearest depot. Two words dim up A PC -Totally Useless”

Helpful Report

Hello we are sorry to hear of your experience and you report no calling card having been left. In order that we can investigate would you please contact our team at customer.relations@apc-overnight.com with a 7 digit consignment number and full delivery address. We do understand you would like your item redirected and apologise for any inconvenience, unfortunately we are unable to re-direct parcels without the permission of the sender who sent the parcel. We are bound to comply with their requirements, we can only deliver to the address they have provided. Should you wish your item to be re-direct you would need to contact the sender direct. Should they approve the new address they will then contact their account holding depot to action this for you. thank you Leanne customer.relations@apc-overnight.com

“Carded on Monday. I do 24hr shifts and rebooked on tues online for redelivery on thurs Waited in all day today and rang at 5pm sent back to sender Has happened before__ there is a reason they are cheap Only one delivery shot (not 2 like everyone else) only store for 2 days as no warehouses Redilevery website different to return so no idea was happening”

Helpful Report

Hello we are sorry you have not received our usual customer experience on this occasion, an investigation will be carried out via our Head Office to establish what has happened. We are sorry for any inconvenience this may have caused Leanne customer.relations@apc-overnight.com

“I am utterly disgusted in the service I have received from APC in Durham (Simpsons). I ordered a parcel on the 31st Oct. On the 4th of Nov, 3days after I should have received this, I rang them and they claimed a driver had been on 1st Nov but nobody was home and a calling card had been left. I was 100% Home and furthermore, absolutely no calling card had been left. The lady I spoke had an appealing attitude, even abruptly cutting me short mid-sentence. They then said it would be delivered the next day (today). I was meant to be at uni, however, I urgently needed the parcel so I rang my tutor and took the day off. After waiting in all day, frightened to even go to the toilet, nothing arrived. At 4pm I rang them and they again claimed a driver had been, nobody was home so they left a card. I can say, hand on heart, that nobody even crossed my driveway today, let alone, knocked on my door and surprise surprise, no calling card either. The gentleman I spoke to today kept saying, no disrespect but ........ However, he could not have been more disrespectful if he tried. Apparently it is now going to be delivered tomorrow but I am not holding my breath. I have bought items weekly/fortnightly off this particular seller for years and he has only just changed his courier to APC. I have since told him I am now moving my business elsewhere as I refuse to have anything to do with APC in future.”

Helpful Report

Hello we are very sorry to hear of this incident and apologise for the poor service we would very much like to investigate this further. For our team to investigate would you please supply a 7 digit number and delivery address to our team customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“The worst delivery company! No option of delivery to neighbours or safe place! Can collect from 'local' depot thou...30miles from home...”

Helpful Report

“This is the second time I've had a consignment of wine go missing - from two different suppliers - both sent via APC.”

Helpful Report

Hello we are sorry to hear you have experienced issues with your delivery. We would like to further investigate via our Head Office, would you please forward a 7 digit consignment number and full delivery address to customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“This is the second time I have been carded after waiting in all day for a delivery that has not been attempted I will be checking which courier any trader I purchase off in future if it is this one I will look elsewhere”

Helpful Report

“Don't Use this Company! APC failed to deliver to me then refused to credit me when I had to pay for re-delivery. I wasted considerable time waiting and chasing. They take no responsibility for failed delivery. - the driver and/or depot and/or HQ lied about the posting of calling cards (there were none) - internal communications within APC were not acted on. When it finally did arrive, it came in an old unmarked white van - very unprofessional. Before I posted this I contacted Leanne in Customer relations, hoping that she could resolve the issue. Whilst she was responsive and apologetic, she was unable to authorise a credit via the supplier who were told that they had to pay again. I will now avoid using suppliers that use APC.”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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