ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,814 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,814 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was great. Kept in touch. Turned up on time”

Helpful Report

Posted 2 years ago

“The service was efficient and the customer support was friendly!”

Helpful Report

Posted 2 years ago

“18/09/2023 Today, I was contacted from Anyvan to cancel the house moving service I have arranged and paid for on 22/09/2023. That's just a few days away and their reason is that the quote they gave me is wrong and asked me to pay over £400 more if I want to keep this service. First of all, the quote and discount have been applied and given to me by the staff via live chat. The staff who called Shaun (refused to give me his full name) tried to frame it as my fault as I did the quote online and the quote is not accurate up there. Indeed that's not my wrong and actually it is a quote from the staff directly so if that is inaccurate , the fault is theirs because of the human mistake. I have the chat history for your scrutiny. I don't see any reasons why I have to endure this suffering. Honestly, you cannot just cancel on someone ,especially moving is a big job to do and I never agree with it in the phone call. I demanded to speak to a senior manager as I see we are not going anywhere as they are not trying to be reasonable. Then Shaun claimed he is the one. So the phone call ended with he is insisting to cancel and refund me without my approval. I demand to have my arranged service back with the same quote and amount to pay.”

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Posted 2 years ago

“Ben and Dawn were amazing, they worked so hard, very communicative and friendly. Would recommend tem to anyone”

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Posted 2 years ago

“They were so amazing and kind and helpful. They made my moving very easy and stress free. I am really grateful to them.”

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Posted 2 years ago

“Very good service. I did a house removal from London to Glasgow. They help carry and deliver my stuffs within the same day. The drivers are very kind, efficient and take good care of my goods. I will definitely choose anyvan again.”

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Posted 2 years ago

“I completed my house removal with ANYVAN yesterday from London to Glasgow. The goods were delivered within the same day. The drivers are very helpful, kind and efficient. I will choose anyvan again if needed.”

Helpful Report

Posted 2 years ago

“Was told if I booked on same day as I had received my quotation would secure quotation price of £520 due to their 'live pricing' policy, fair enough..... my parents were paying, so I was quoted by Rauo at 11:58am. My mother rang and put card details to secure the booking at 13:11 THE SAME DAY! When she had her confirmation email through Anyvan had increased the charge to £785! They say this is to 'live pricing' but also tell you when delivering quotation that your price will freeze if you contact on the same day as quotation is booked, which is clearly absolute rubbish. Customer service agent when I rang to query this and ask for the service at the price that was quoted, was very rude and unbothered. Would do nothing to see if he could do anything to help with pricing, and was very arrogant on the telephone. I ended up completely cancelling the booking. Be careful..... Would definetly not recommend this company.”

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Posted 2 years ago

“The driver and helper were so extremely helpful and efficient. Very happy with the punctuality and ease.”

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Posted 2 years ago

“Never showed up and never let us know they weren’t coming! Stuck on a Saturday afternoon with a house full of furniture and all van hire companies shut. Thanks so much you totally useless company!”

Helpful Report

Posted 2 years ago

“Anyvan are appalling. Having damaged all of our furniture, the walls of the house we moved into and extorting cash from us to take the items we had paid to have removed, they returned an email with the following, quoted verbatim : As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR). Basically they are claiming there is no resolution process and they sold us a sham insurance policy that they have no intention of honouring. If you used anyvan, and you paid on credit card, I suggest going through section 75 through your issuer or charging back the costs of you can. Avoid, avoid, avoid!”

Helpful Report

Posted 2 years ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

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Posted 2 years ago

“Great website, very easy to use and the driver was great, good communication and patience”

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Posted 2 years ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

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Posted 2 years ago

“The removals team they supplied were incompetent and the vehicle they supplied inadequate. They damaged almost every piece of furniture, ranging from large scratches, holes you can put your fist through to doors torn from cabinets. They caused over £2000 of damage and offered £76 in compensation. You'd be better off sticking a match to your existing furniture and buy it all again new.”

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Posted 2 years ago

“The company did a really good job all round. Prompt delivery times, polite and helpful staff and all my items arrived in good condition. Can't fault the service at all.”

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Posted 2 years ago

“DO NOT USE ANYVAN - If I could give them 0 I would. Booked using the website for 2 bookcases and a king size bed/mattress. Guys show up 1.5 hours late (8pm on a Sunday) and refuse to take the stuff unless they get extra money - they threaten to leave it there on the pavement. We have to agree to pay extra as we have no other choice, and give £30 more (on top of the £115 from Anyvan). I called Anyvan to complain today and they said that this happens a lot but cash in hand transactions aren’t covered - this means the drivers KNOW they will get away with it. Absolutely disgusting - I’ve never felt so pressured by people before and they were exceptionally hostile. DO NOT USE THEIR SERVICES.”

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Posted 2 years ago

“The service is great and very cheap compared to most transport companies. The driver was very helpful.”

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Posted 2 years ago

“Absolutely superb service. Cannot fault them at all. I was kept up to date through the whole journey. Other companies should take note. Brilliant, excellent and superb. Thoroughly recommend.”

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Posted 2 years ago

“Very friendly, professional service. All items were treated with care. Highly recommend!”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.4 based on 2,814 reviews