ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,965 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“They worked hard,lovely men”

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Posted 2 years ago

“Highly recommend. I wanted a desk picked up from over an hour away and the price was really reasonable, and so much cheaper compared to other companies. The item was picked up on time and delivered within the time slot I was given. I wasn't there to take delivery but had builders working on site. The delivery driver was kind enough to call and double check it was ok for the builder to take delivery. I can't fault the service and will definitely use again!”

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Posted 2 years ago

“What you get from the customer service side of things during the booking is completely different to when driver arrives on day of move...subcontracted drivers so the attitude and service appalling. Item collected at 13:14pm and am still waiting for my items to be delivered as driver says not untill 11pm and Anyvan already office is closed as it's the weekend so if there's a problem you are on your own!...as a woman I feel very vulnerable as it's very late in the evening.”

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Posted 2 years ago

“Easy to book. Very helpful and communicated at every step. The van driver and 2rd person, Nick and Angie, were lovely, super helpful and friendly.”

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Posted 2 years ago

“TERRIBLE SERVICE, LEFT US IN TEARS, CRUEL AND INHUMANE WORKING CONDITIONS FOR DRIVERS (check Facebook), Worst customer service for a company I have ever dealt with in my life! DO NOT USE EVER! Moved house from London to Edinburgh, their movers left us stranded in our old home with 20% of our items sitting there and no way to get them out because their drivers decided they had a hard stop on time so that they could squeeze an international move into 1 day. Every aspect of the service I paid for was incorrectly explained to me, multiple lies were told including that the move would be two-days and instead they crammed it into 1, forcing us and the drivers to do this move over 20 hours finishing at 2 am when we have 2 small children under the age of 2 years old. After their mess up on timing left us stranded with a house full of stuff in a country different to where we had to move, they still proceeded to say they would charge us another £1500 to create an entire new booking to get the rest of the 20% items moved (which were the equivalent of 1/4 of a van- only soft furnishings) when they quoted us £2400 for moving the entire 2 bed house! I was on the phone with customer service representatives during this move day for a total of 4.5 hours with absolutely no resolve, and each person I spoke to had no idea what the last person had spoken to me about so it was starting over every time with a new conversation and as I speak my items sit in another country as we try with a different company to figure out how to get them to us. This company is just a brokerage, they take absolutely no responsibility for their drivers or the service they promote to provide, they do not come to the house to survey and then they throw responsibility on you when they mess up. I was in tears all day yesterday trying to figure out how to solve the issue they created. As a lawyer I know that this company is not taking the right steps to ensure the health and safety of their drivers is protected when they force a massive move like this into 1 long day and truthfully t this entire experienced has been harmful to my own mental health. NEVER USE THIS COMPANY FOR MOVING EVER!!!”

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Posted 2 years ago

“Staff were very patient and helpful in accommodating ever changing plans. Van drivers were great too. At our end we made sure we catalogued every item that was going in the van so there would be no issues on the day. Move went smoothly.”

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Posted 2 years ago

“I’ve had the worst experience with this company they were very unhelpful. First of all I booked to have two men in a van, collect two beds and a couple items from the kitchen. First of all. They wanted me to carry both beds down the stairs by myself as a single woman or they were going to charge me an extra £100 to carry them downstairs. Secondly, I made a mistake online when booking and chose fridge freezer. Not realising there was another option for an American fridge freezer so for this They wanted to charge me an extra £130 for it being slightly bigger which is extortionate in my opinion after going back-and-forth on the phone with customer service and them wanting me to pay £130 over the phone there and then and carrying both beds down the stairs by myself. Also had started loading the items onto the van They then told me even if I do pay the £130 extra. They still can’t take the fridge as they don’t have the tools to lift it even though it’s a very light fridge and I was able to move it myself. So why was they so adamant for me to pay £130 over the phone there and then if they couldn’t lift it anyway and knowing they don’t do refunds. To me that it’s fraudulent behaviour requesting money over the phone more than one occasion for something. They know they cannot do at the time. It is disgusting how this company has treated me making a woman do heavy lifting, even though she paid extra to have 2 men on the job knowing there was some lifting to do. Even on the link they sent me for the booking, I was able to amend it to an American fridge freezer So why were the men unequipped knowing that bookings can be amended last minute. Now I have to book elsewhere to do the job properly.”

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Posted 2 years ago

“On time friendly and polite. Literally in and out. Great service. Thank you AnyVan”

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Posted 2 years ago

“This company is a scam! From drivers to customer care , they all are . The only one point you feel you are listened to is when they are doing your booking but once thats done and money is secured they DONOT care .Yes i will name and shame .Grant Adonis took my phone calls to make this premium booking of 4 bedroom house move ( fully furnished property ) .I clearly stated it requires lights to come off ceiling and requires curtains to come off .The premuim service comes with unlimited dismantle and i was reassured this will not be a problem .You will have records of all 3-4 phone conversations i had with Grant Adonis lasting 30 minutes each , discussing everything in depth .I was reassured they will be flexible on the day if there were few additional boxes to takeaway as things can add up quickly with house move and they are flexible to help.Grant advised it will require 25 boxes which thy will send for packing .I requested early start which they reassured again .On the day tracker showed eta 7:35 am , drivers turned up at 8:10 , telling me the tracker was off but clearly that was a lie ! They carried on wasting time talking , laughing and started the job 9 am .They packed their '25' boxes light with only 3-4 items each so very quickly 25 boxes were filled and packed and with over half of the stuff left at the property thy refused to take anything else .Now they set off to destination and called me as they arrived to drop off destination and started unloading asking me for more money and threatened me that they will take my stuff away in van and will not unload until i have cleared extra charges! I called customer care and waited for 30 min but i couldn't speakto their manager to try and resolve this .The girls at customer care threatened me again that if I haven't paid extra in 5 min my goods in anyvan move will be taken away and kept in their possession, so i was left with no option but to authorise £123 payment that i was asked .To my surprise they took £246 instead of £123 that i was told .This was in addition to £1040 i paid already and bear in mind my half stuff is left back at my property .The drivers 'Albertas & team' carried on laughing and cracking jokes in polish whilst they were carrying out the job in my property and i felt unsafe around them .They went on hour long lunch break and numerous snack breaks when i already told them i was short of time and it was delaying things ! Utterly disgusted .I will report the company to professional standards and police to investigate this .I am concerned about well being of vulnerable people that are left in similar situation and are not in a position to speak up or report this ! SHAME ON YOU”

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Posted 2 years ago

“Awful, immoral and unethical totally unreliable/unprofessional.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Company is so non ethical”

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Posted 2 years ago

“Stress free experience”

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Posted 2 years ago

“Very happy with the service we received from ANYVAN. It was very quick and simple to book.We were kept informed of the delivery time. I was working from home when they arrived, but this was not a problem for them. They were very helpful, courteous and pleasant. Would use again, and recommend to others.”

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Posted 2 years ago

“Everything I was told would happen, Did”

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Posted 2 years ago

“I'll just leave my email complaint, after going back and forth for months. The only offer they could give was £10 off the next time I use them. I'd never use them again. Rude driver - booked and paid for two people to help move a full house of furniture. He turned up alone, so we had to help. Helping actually meant that we did ALL the lifting and going up and downstairs. He drove the stuff to the new property where we waited for 3 hours as he did other jobs in-between, he half-assisted in unloading the van (dropped our property, and didn't care). Then just drove off, leaving us to move all the stuff up 2 flights of stairs ourselves (you actually pay to have them take things up the stairs). He forged my signature to say that I was happy with the competed job - despite a lot of my property being damaged. Contacted AnyVan for MONTHS afterwards and they took no responsibility for the fraudulent signature, or the fact we did most of the work (all but the driving). They didn't give a rats behind. Very patronising on the phone They ended up offering me £10 towards the next time I use them - which will be never.”

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Posted 2 years ago

“Excellent. Good comms prior to collection; Keep up to date with progress on the day with overall service excellent. Would use again without a second thought. Far cheaper (& easier) than hiring a van and moving items ourselves.”

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Posted 2 years ago

“Had a car moved 280 miles by Anyvan as the quote was fair. They did not let me know a time for pickup as stated so I had to chase them. They were 4 hours late picking up the other end from the chap i bought it from. There was no communication. I had to keep contacting them. They then changed delivery to me to the next day! Again they did not communicate and their tracker was never updated. Funny they recalled the feedback email. AVOID”

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Posted 2 years ago

“I have used AnyVan for the first time for a small removal, the quote was really attractive but I didn’t know what was waiting for me. The driver came very rudely counting the items one by one, then he tried to force me to pay £110 for a 20 seconds walking distance which is crazy! I managed to reduce the price by 50% . The driver himself told me that AnyVan uses low prices with hidden fees purposely. Anyway, I went to my new property and didn’t unpack my stuff straight away, I left the TV at last as TV table didn’t arrive from Ikea, when I turned it on, I noticed that the driver had damaged it! I asked Anyvan for reimbursement but they rejected my claim ! It’s a scam, I will never use them again.”

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Posted 2 years ago

“Brilliant service from AnyVan! I was kept updated at all times about collection and delivery times. Quote was very competitive and the driver, Fabio, was brilliant, very friendly and helpful. I have used AnyVan a few times before and would definitely use them again in future.”

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Posted 2 years ago

ANYVAN is rated 3.5 based on 2,965 reviews