Absolutely horrendous service by anyvan driver. 1. Any van driver did not follow the special request section of the order which was the directions of where exactly to park which was fine as I understand that these things happen. 2. However, when he arrived, he claimed that he called me, but I never had a missed call from him and then told me that I wasted his time. 3. Instead I was the one calling him as I was waiting for him for 20 minutes because he could not follow my instructions and claimed that it was my fault that he went to a different address. 4. Blamed me for using giffgaff as a phone service and asked for my nationality which I believe was highly inappropriate and irrelevant given the circumstances. 5. When he arrived he was smoking and threw the cigarette on the pavement and began complaining that I was wasting his time and that he would charge me extra. He tried doing this by calling me from an unknown number which I refused because I could not take responsibility for the fact that he could not follow instructions on the request section. 6. When he arrived at the drop off point he was very sarcastic and asked me if I wanted a hug after I told him he was being disrespectful. He then proceeded to repeatedly call me stupid and laugh at me when I asked him how much the extra charge would be for him to help me with my things after he parked on the back side of the building. He proceeded to call me stupid again and said that he did not want to help me. This has been one of the most horrible experiences I have had with a moving company.