ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,964 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad company don’t use”

Helpful Report

Posted 2 years ago

“Absolutely great! Booked for next day, goods picked up and delivered carefully and within the indicated time slots. Easy tracking system and timely updates. Will not hesitate to use this company again!”

Helpful Report

Posted 2 years ago

“Today, I made an agreement with this company to move my house to a warehouse. They did not inform me what kind of belongings I have and whether their information is important. They also entered the information I gave incompletely into the system. The driver they sent is a disgrace. The vehicle is very small. I said I have a king size bed. It did not fit in the vehicle. We tried to put it in a difficult way. The driver who will help is looking for an excuse not to work. So much so that they ruined my whole day and my belongings. Their customer service is a bit low. They hung up the phone on me several times. They treated me badly. While they were on the line, they had a meeting with the driver to create an argument. Their workflow is terrible. And they are doing business against human rights. Do not choose this campaign. It is incredibly scary. It is so bad that I wouldn't even want to spend time on such things. But I want to write everywhere. I told them to refund my money. They talked like they were making fun of me. They spread the entire half-hour job into 4.5 hours. They caused me so much stress that I want to say more as I write. It's very bad. Don't choose it.!!!!”

Helpful Report

Posted 2 years ago

“I asked for a Luton van and got a fiat mwb ducato. I asked for 2 strong men and got 2 persons unable to lift anything heavy which made everything take twice as long. They refused to take the worktops along with other items as they were too long for their van and suggested I arrange for them to return the following day for an additional charge. They did not have any protection for the items and scratched almost every kitchen door as they squeezed it into the van. I send pictures of the complete kitchen to Anyvan to ensure there would not be any problem. I attempted to call them several times but they did not return my calls.”

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Posted 2 years ago

“Incredible incredible service.”

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Posted 2 years ago

“The pre day service was excellent, on the day was acceptable. BUT do not make a mistake with what you have, they charged me £6.50 per box extra, might not sound a lot but that equated to a increase of 30% to the end bill, I have no problem paying extra for the boxes but the £389 extra on the day was taking advantage of their customers stress. Would not use them again.”

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Posted 2 years ago

“Transfer went very smoothly, Adrian was brilliant would definitely use again.”

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Posted 2 years ago

“Absolutely brilliant. If all your drivers were like Gary, definitely a great company”

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Posted 2 years ago

“Quick timely can book with short notices AnyVan saved our moving home drama’s.”

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Posted 2 years ago

“Quick timely can book with short notices AnyVan saved our moving home drama’s.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Driver very polite and professional. Would recommend this company.”

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Posted 2 years ago

“Driver very polite and professional. Would recommend this company.”

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Posted 2 years ago

“My third time using AnyVan. Very user friendly booking system. Had to cancel my move day before due to snow/ice. They were extremely helpful and rebooked to my preferred day and time without fuss or charge (even though it was the evening before). Lads who did move were friendly, professional and helpful. Everything treated with care. No issues at all. Wouldn’t hesitate to use again.”

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Posted 2 years ago

“Great company, competitive, great communication with quick response”

Helpful Report

Posted 2 years ago

“Made loads of promises when booking about how I wouldn't have to worry about anything. Moving day turned out to be a complete nightmare as I booked the removals between 12-2 and no sign of them and tracking wasn't working. Apparently they were stuck in bad traffic. They eventually turned up after 5pm because of an engine fault, which I have still had no proof of. The men turned up- one with no English, failed to wear protective foot wear or put protective covers down. They completely messed up the sale of my house, luckily my purchaser was very understanding. Customer services were shockingly bad when dealing with the complaint and got a ridiculous £50 refunded. Avoid!!!!!!”

Helpful Report

Posted 2 years ago

“Do not use Any van! We bought a heavy dining table at Home Sense, and they offer Any van for a delivery service. The order online took ages to sort out but they quoted £40 for 2 men, which we paid. On the day of delivery we got several confusing and contradictory messages re expected delivery time, and when we rang for help they were difficult to understand, with poor English. Eventually they found the shop, but then rang to say there was an extra charge of £14 because the table was on the first floor, not the ground floor! We had no choice but to pay or they wouldn't deliver it. I suspect, reading other reviews, that this is a regular scamming tactic they use. They were unprofessional, foreign, untrustworthy and shambolic. Avoid!”

Helpful Report

Posted 2 years ago

“Do not use this company! They are scammers! They turned up in the smallest van you have ever seen to move a 3 bedroom house! They filled the van and then said (with half our stuff still left in the house) that that was it! I needed to speak to anyvan and pay more if I wanted the rest of the stuff taken as they had taken everything on the inventory! They then tried to get me to pay another £320 to move the rest of my house contents! I refused and every 10 mins this price went down! Eventually after threatening to take them to court we paid £40! Awful company make the day so much more stressful and obviously scam people to pay more money by bringing vans that are too small and trying to charge them more money for an extra trip! DO NOT USE!”

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Posted 2 years ago

“The men were on time and very quick. Would definitely use again.”

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Posted 2 years ago

“Excellent service from the two guys who picked up and delivered the items They photo documented the items as they took receipt and also as they were delivered Only slight issue was finalising the actual pick up time We were given a time slot that was about three hours after the original one agreed This was eventually sorted after a call to the company Would use the company again”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.5 based on 2,964 reviews