ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,814 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,814 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle free experience . Would recommended .”

Helpful Report

Posted 2 years ago

“They hire out the jobs to third party transport companies. The third party transport companies broke and damaged thousands of pounds worth of our items. They demanded more money. Threatened to leave items behind if we didn’t move them ourself (we paid for them to move everything). I have called to complain and essentially got “sorry you feel that way but you can’t prove that your damaged items and damaged walls and floors weren’t like that before”. Go with someone local, not this horrendous company!”

Helpful Report

Posted 2 years ago

“Anyvan company is disgusting. They flaked, did not contact me until after the delivery date/time scheduled with a copy of this email below. However they also lied to my sister saying their van had broken down and would call her when they were able to show up but never contacted her again. They lied, they flaked and I found out after the event AVOID THIS COMPANY AT ALL COST! -- Hi Amira, I trust this email finds you were well. I tried giving you a call to better discuss your AnyVan booking AV8032618. We have been unsuccessful in getting you a driver to come and accommodate you with your move today, due to low availability on drivers within your collection area. Is it possible for us to reschedule your booking for either Wednesday or Thursday. I understand this is not ideal, however we do have confirmed drivers available for these days. Could I politely request that you reply directly to this email with the requested information. Alternately you can reach out to our Live Chat Team. Please click on the link below and wait 5 seconds for the Initiate chat option to appear: With Gratitude, Stacey, Customer Care Executive Date of experience: September 05, 2023”

Helpful Report

Posted 2 years ago

“Punctual, polite and very helpful.”

Helpful Report

Posted 2 years ago

“Arguably the worst moving company I have used in my entire existence. I had to pay roughly £1000 for a 1 bed move and storage. All due to extra fees. You are better off going with a smaller company or easy storage. Used them no issue. I am in utter shock to be honest, I paid a fee to move. Then paid again to reschedule. Then because I didn’t realise that I had to pay for that week of storage they cancelled my move and told me if I wanted my stuff I’d have to pay 50% of the total move fee again. So imagine, £200 something for the initial move, way more storage time than I wanted, £226 to get my stuff back, plus £50 to reschedule plus £113. Plus all of the storage fees that accumulated. Don’t do it to yourselves, it may seem convenient at the time when you need it last minute but you will thank yourself that you went with a company that actually cares.”

Helpful Report

Posted 2 years ago

“Punctual, polite and very helpful.”

Helpful Report

Posted 2 years ago

“Very awful company. They broke my 55 inches UHD TV and they said they are not responsible. They left me with my broken tv and said they cannot help. Please do not use their services at all cost.”

Helpful Report

Posted 2 years ago

“Excellent service. Exactly as advertised. Punctual, careful with the furniture and helpful.”

Helpful Report

Posted 2 years ago

“DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff ! Then when I go to get in the van as that’s what I did with another company he says ‘Oh you can’t come with us’ and left me there ! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren’t. Maybe it’s because they know I’m a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a ‘support agent’ who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I’m just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.”

Helpful Report

Posted 2 years ago

“Bad experience doesn't describe how we have been let down. We are moving house and booked Anyvan to do it. However they managed to leave a bookcase behind. So we then had to pay another fee to get it collected and delivered. The booking and date were confirmed and Congratulations were sent from This bunch. But after waiting most of the day for no one in turn up we cancelled nd rebooked for today. But guess what we were given a slot from 11am until 4pm and having made another round trip of 140 miles they failed to organise a driver. So the new owners move in tomorrow and we are left to sort the problem. These are shoddy unprofessional cowboys we won't ever go near them again”

Helpful Report

Posted 2 years ago

“Punctual, friendly, went over and above what was asked. No damage. Would recommend.”

Helpful Report

Posted 2 years ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 2 years ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 2 years ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 2 years ago

“used Anyvan twice now and will be using them for a 3rd time very soon. the people they send have been great so far, on time and very quick at the job. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Warm and professional staff who assist through out the journey. Consistent communication and always accommodates all requests! 100% recommended”

Helpful Report

Posted 2 years ago

“Don't book this removal company. They damaged a knob on my Oak Dresser, they didn't take a small dresser and when I asked for a refund they were not helpful, I now have to get a local company to move my small dresser which will cost me. Awful service”

Helpful Report

Posted 2 years ago

“Andrei and his partner did a great job. All done in less than an hour and a half. Thank you.”

Helpful Report

Posted 2 years ago

“They went to pickup and said they can’t do the job and refuse to give me a refund . And stole £144 of me . They also kept on rising the price , I clear told them I’m disabled and sick and on benefits and they just didn’t care at all . This is what the do too vulnerable people. Worst delivery service and company ever don’t not use unless you are happy to be scammed out of your money .booking refs av801 1699”

Helpful Report

Posted 2 years ago

“After paying them over £1,000 they: - Left a third of our things behind, including over 15 bags of clothes that were listed in the inventory - Dropped off our things on the ground floor (since their agent did the booking wrong and didn't indicate it was going to the 2nd floor) and - Delivered over 12 hours late. They also work on commissions, so you're better off calling a smaller company directly. They repeatedly refused to admit things they had said and we had to ask them to listen to their call recordings. Afterward, they offered an insulting £30 discount on our next booking. As if we would ever book anything with them again.... Also, they clearly said when booking that they would be able to move additional items - as you can see in their corporate response below, they now deny this. Good luck the calls are recorded! ;)”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.4 based on 2,814 reviews