ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying them over £1,000 they: - Left a third of our things behind, including over 15 bags of clothes that were listed in the inventory - Dropped off our things on the ground floor (since their agent did the booking wrong and didn't indicate it was going to the 2nd floor) and - Delivered over 12 hours late. They also work on commissions, so you're better off calling a smaller company directly. They repeatedly refused to admit things they had said and we had to ask them to listen to their call recordings. Afterward, they offered an insulting £30 discount on our next booking. As if we would ever book anything with them again.... Also, they clearly said when booking that they would be able to move additional items - as you can see in their corporate response below, they now deny this. Good luck the calls are recorded! ;)”

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Posted 2 years ago

“Absolutely brilliant service from the two guys. Nothing was too much trouble and they went above and beyond with the moving of my items. I couldn't have asked for a better service and the two guys were gentlemen as well. Would definitely recommend.”

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Posted 2 years ago

“Awful service! Packing was terrible- I paid over £2000 for packing and it was the worst decision I ever made! What was supposed to make my life easier and less stressful was in fact the opposite. Lots of items (multiple car loads) we had to transfer ourselves as they said they were not included. Boxes were half empty when I opened them! Books thrown in and damaged - not packed nicely all books together they were thrown in with clothes and hangers. Items which were in boxes placed inside boxes at angles -thereby minimising space in the box so they could charge me on the day for more boxes. Plants were not protected on the journey. Do NOT make the same mistake I did. Choose another company- this was the worst decision I made using Anyvan!”

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Posted 2 years ago

“Very quick move , I think they had to move on to another job so no chit chat , but overall very good and Anyvan provided tracking”

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Posted 2 years ago

“Easy booking service and options to amend. Goods well cared for. Time windows useful but could be updated once on the road to show earliest arrival”

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Posted 2 years ago

“Excellent service. Really good communication. There was a delay but I was informed and kept up to date on this.Tracker system to keep an eye on progress. Kept informed by the driver of what was happening. Phoned me when he was about an hour from my address and updated me. Phoned again when he was 15 minutes out. On arrival the driver was courteous, friendly and off loaded the vehicle with care and ensured that there was no damage before leaving.”

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Posted 2 years ago

“As they entered the house our documents purse disappeared!!! They exactly knew in which bag they were but we never found them again. absolutely unsatisfying and unprofessional stuff”

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Posted 2 years ago

“I used Anyvan this week to move a dining table and table and chairs for me after buying through Gumtree. Angus was a great van man! The service, the online experience, picking a delivery slot all worked so seamlessly. Angus was right on time and called me to confirm delivery time. Couldn’t have asked for more or a better service. Thanks Angus!”

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Posted 2 years ago

“Brilliant job - fantastic guys, really appreciated their hard work and effort. Could be more pleased with the service, highly recommended.”

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Posted 2 years ago

“Brilliant service. Live tracking, regular updates, great communication. Friendly helpful driver. A service that really went over and above. Thank you !”

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Posted 2 years ago

“Great Delivery Service! 'Mirel' I am incredibly impressed with the delivery driver who brought my bed. The entire experience was flawless, from start to finish. The driver arrived right on time, which I greatly appreciated, and was very friendly and professional. Their attention to detail and care set them apart from other delivery drivers. The bed arrived in perfect condition, and it was clear that the driver took extra steps to ensure its safety. Their communication was excellent as well. I received regular updates about the delivery status, and they even checked with me to confirm my preferred delivery location, making the whole process incredibly convenient. Sincerely, A Happy Customer”

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Posted 2 years ago

“Superb service from Angus at any van. Thoroughly recommend them.”

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Posted 2 years ago

“Very patient as we had to change dates three times. I would certainly recommend Anyvan to friends and family if needed”

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Posted 2 years ago

“Very patient as we had to change dates three times. I would certainly recommend Anyvan to friends and family if needed”

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Posted 2 years ago

“They’ve done a great job.”

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Posted 2 years ago

“On time and very professional 😊”

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Posted 2 years ago

“Really good service!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent value for money! Efficient and very helpful people on the telephone service. Would use again!”

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Posted 2 years ago

“The driver and customer service were very helpful and understanding.”

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Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews