ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

3.4 Rating 2,897 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A service that can be relied upon, when needed. Very helpful drivers and well informed service. One aspect that could be improved is adhering to given timeslots for collections.”

Helpful Report

Posted 4 years ago

“I used this company 3 years ago and can see from the reviews that they haven’t improved! It was awful I chose them as it was cheaper than others but was so stressful I booked for before 8am, then called and changed time to 10. I told them it was a house move and I didn’t know what time I would get keys to new house, they said that was fine and it would be an extra £20 an hour if they had to wait around The day before the driver phoned and said can I come for 7am? I said not really, you’ll be waiting around for ages as I won’t get keys till at least 12. He said you should of told us that? I’ve got another job to get to? I told him I had told them So I spent the whole day stressing are they gonna let me down? Two more people called to change the time! They turned up on time and were really nice They said oh we thought it was a ground floor removal? I put on their website moving from a house to a house so that made no sense They waited around for an hour I got a call the next day asking me to pay £40, I said I was told £20 and had it in writing? The guy seemed surprised I complained and they offered me £10 off my next anyvan booking! I said I won’t be using your company ever again, please refund me into my bank It’s stressful enough moving house and they made it so much worse”

Helpful Report

Posted 4 years ago

“Mine was a complex move with two delivery addresses in two different countries in Europe! I paid a fair price and did not feel I was abused in any way. My driver Monakto/ Mantas Bauzys was alert, flexible, accommodating and always very polite. Nothing was too much for him and he worked flat out to make it work quickly and efficiently for me and I would not hesitate to use Anyvan again with Monakto as a driver.”

Helpful Report

Posted 4 years ago

“If you are moving home, I would suggest avoiding at all cost. The driver arrived at the delivery spot two hours before the agreed time, and started calling me while I was on the train asking for 48 pounds per hour compensation. I tried to call the company but no one picked up, then I had to use the chat service that had to contact the driver and agreed with him that if I arrive after 5 pm I will pay a penalty, although the agreement was for delivery between 5 and 6!!! A long stressful day became more focused on the mood of the driver who was upset for waiting two hours than the actual move. Bad experience overall, and I would recommend you use another company.”

Helpful Report

Posted 4 years ago

“I used AnyVan to return table to retailer. My AnyVan’s own admission they delivered to completely the wrong address. The table is now lost. I have proof of purchase and confirmation from the retailer it is lost. I took out insurance with AnyVan - and yet still they refuse to accept liability. Be warned!!”

Helpful Report

Posted 4 years ago

“Don't let the good customer service and false promises fool you. Part lost of a wardrobe and damage to other items by removal team that arrived on the day. Random white van, English not first language and basically rude removal men. Surprised not more.damage to be fair. AnyVan do not compensate for loss of items and damage because I had no receipts or photos of the furniture. Who keeps receipts after a fee.months of purchase anyway. Also, who takes pictures with damage and loss being predicted. Very disappointing AnyVan. Should have taken notice of the ONE STAR reviews others leave. Would never recommend. Shoddy and false”

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Posted 4 years ago

“Awesome service”

Helpful Report

Posted 4 years ago

“ABSOLUTE CON ARTISTS!!! Avoid at all costs!! My sister lives alone in Edinburgh and was looking to move after a relationship turned bad! She booked with this joke of a company, costing £170. They turned up, claimed they couldn’t park (despite there being plenty of parking) and drove off. After having dismantled all the furniture in her flat for days, she was obviously very upset! When calling the company to get answers they have been nothing but rude and unkind and have flat out refused to refund her the money, despite not providing a service!!! To top it off, they then told her that for an additional £89, they would book her in again for the next day!!!! The absolute cheek of it!! Avoid at all costs - the WORST COMPANY I HAVE DEALT WITH!!!!”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“Slightly expensive and the boxes from their partner company were stupidly expensive. However, communication throughout was faultless and the two guys who moved me (Normande and ?) were prompt, efficient and quietly cheerful. In fact, they did a great job.”

Helpful Report

Posted 4 years ago

“Fantastic job from Darren and Rueben at AnyVan moving us from Cheltenham to Glasgow. Both guys were very professional,efficient and helpful. Thank you.”

Helpful Report

Posted 4 years ago

“Attentive helpful and pleased to deal with them , not the first time”

Helpful Report

Posted 4 years ago

“Shocking service. Didn't turn up, bad comms.”

Helpful Report

Posted 4 years ago

“I've worked in the removals industry for 20 years and please don't use this company they are a seller you buy a removal and they sell it on for the cheapest price possible use a reputable removal company pay the extra you get insurance that pays you get proper workmanship and you don't get ripped off”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Our removals guys were fantastic and kept me informed every step of the way.”

Helpful Report

Posted 4 years ago

“I am a far from happy customer. Having lost my mother I had a few pieces of furniture moved from her care home to mine and planned to use the van to then dispose of a few items of furniture to the dump. I paid for this, to then find someone had used my garage (in a block) to dump lots of other furniture on top. So it was impossible to remove the sofas. I told them about this before the collection. The rest was fine, but I have had to spend the last 2 weeks constantly chasing to find out today, that they will not give a refund, despite not doing the whole job. Why I have had to waste literally hours on the phone for nothing! They could have told me this much earlier and I would have cancelled the job outright. At a time when I am mourning my mother I shouldn't have to have such poor customer service. 2 people promised to phone me back and nether did. They don't care as long as they have their money!”

Helpful Report

Posted 4 years ago

“Made a booking online with the requested pick up time on 10-5, the confirmation came through 8-6 which was clearly a system error on their part. Driver allocated could not do a 10am pick up and AnyVan customer service not willing to reallocate a new driver without a 50% reschedule charge unless I can “prove” they made a error.”

Helpful Report

Posted 4 years ago

“Ours was a complicated move, involving taking our things to storage, where they remained for three months, and then moving them into our new house. The men who did the first move were unprofessional, loud and careless, and somewhat intimidating, but there was no choice but to use them, since we had to move quickly. Three months later, careful removal people brought a set of damaged, sometimes destroyed items to our new house. The TV was smashed, my Ercol furniture, mahogany chests and rosewood display case were chipped and gouged, and the display case had a broken foot. Mattresses seemed to have been dragged, with damage to corners. There were items with trim broken off. Our fridge had a broken foot and scratches to both sides. Everything was ruined. Anyvan's response was to offer £400 in compensation, telling us that it was not clear that the removers had damaged the items, even though the gouges did appear fresh, and referring us to their insurance cover, which was a maximum of £100 per item. I paid in excess of £5000 to Anyvan and am left with damaged and sometimes unusable items. I would advise you use someone else. Anyone else.”

Helpful Report

Posted 4 years ago

“Fantastic company, great prices and great lads that moved our stuff. Second time using any van. Thank you. Will deffo be using again when we move.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.4 based on 2,897 reviews