ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,829 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't describe how much I wish I never used them. This was a very horrible experience. I was left waiting all day for my transport provider to turn up, did they? No. They ignored my phonecalls, so no communication at all, and Anyvan now ignore me, and they refuse the refund. As a result I had to book another provider (they were brilliant). But Anyvan are horrible and waste so much of your time. AVOID at all costs!”

Helpful Report

Posted 4 years ago

“The customer service at the enquiry and booking stage was great but unfortunately that didn’t last long. Being pregnant myself I decided to pay extra for the packing service along with dismantling and reassembly. On the day there were several issues one being when the van arrived (an unbranded Luton Van) it clearly wasn’t big enough for all our belongings, and secondly there was only two people (sub-contractors) to pack up all our belonging as well as dismantling furniture. I contacted Any Van in a panic and had to wait an hour for my call to be answered and were unable to offer any kind of solution to help. After requesting to speak to a manager i was then told they were willing to knock a £100 off, which of course didn’t help on the day of the move and I told them what they could do with it. I had no other choice but to phone round family and friends to see if anyone could come and help us, luckily a couple of family members were able to come and help with the packing as well as loading their cars to do and couple of trips. As if moving isn’t stressful enough Any Van made the situation a whole lot worse. Although I must say the subcontractor on the day were brilliant and worked so hard.”

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Posted 4 years ago

“It alright”

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Posted 4 years ago

“Worked with this company. Modern day slave drivers! Absolute shambles. Just a company that outsources work to just anyone who is desperate for money. You pay the highest rates while the drivers barley make enough to servive. Had enough of them.. always problems! I have spoken to there Driver support team which didn't listen to me whatsoever. There calls are recored and never to the time to listen to me And instead I get charged a deallocation charge when I was never notified about winning a job until the morning, well sorry. Not got to drop a my own customer that pays less than what you charge for a top service not fuel money... if that! Supposed to get notification few hours after interest expressed. I've emailed and phoned about this on a number of times and just got ignored.”

Helpful Report

Posted 4 years ago

“Have used a number of times. Excellent”

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Posted 4 years ago

“I would like to report criminal activity of Anyvan. I phoned anyvan for complete home removal. I told them I need a large lorry to fit my belongings. They said they have available lorry. They asked a payment of £1280 and I paid in full. On the collection day, they come with the smallest van ever and took less than half of the items and left me on my own with the furniture on the street as the house is sold.”

Helpful Report

Posted 4 years ago

“Do not use this company!!!! I am disabled and had a 50 inch curve for my bedroom. Hardly used as my main TV was in my lounge! Moved away and was assured they were covered by insurance. It was not touched by anyone but them put on my new bedroom floor! Sky came out for connecting my tv went upstairs and informed me your TV screen is damaged!!!! Rang them straight away it took 48hrs only to investigate!!!sent receipts of payment To them they refused as I didn't have a picture of it before they moved it!!! I have lost something that I rely on sick in bed shame on them!!! My proof of purchase should be 100%proof you have denied someone sick there TV!!!!!!! I have photos of what was done and sent it to them will now need a solicitor to fight for me more money”

Helpful Report

Posted 4 years ago

“I was a bit worried, just doing this from the Internet, but it was fuss free, straightforward and the call centre team were brilliant and quick to reply. Delivery crew respectful and efficient. Would highly recommend and will definitely use them again.”

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Posted 4 years ago

“They were absolutely brilliant couldn't ask for any better would definitely recommend them to anyone else and would use them again!”

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Posted 4 years ago

“The young men collecting the 2 sofas were polite, efficient and professional. Thoroughly recommend ANYVAN”

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Posted 4 years ago

“Worst company do not use they are a con… orst company do not use they are a con… Worst company do not use they are a con they damage the property and lie about everything please avoid I’m a going to watch dog the sales people mislead and they send people out of prison do not use this company, they have stolen thousand pounds (£1000) worth of my stuff, including all my certificates qualifications.”

Helpful Report

Posted 4 years ago

“Our delivery from Portobello to Joppa was accomplished promptly, courteously and with good humour. We will certainly recommend your service. The two delivery men could not have been more helpful - and we wish them well.”

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Posted 4 years ago

“Guys were punctual and friendly would use Anyvan again”

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Posted 4 years ago

“Absolute rubbish company. Don’t use them !!”

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Posted 4 years ago

“Very efficient, helpful, well organised administration; and very competent and friendly removal men. Could not have been better.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Awful company, horrendous customer service and failed transport. We waited for over 6 hours only for our car pick/up delivery to be cancelled. Communication with the "driver" was rude and sparse at best. The transport had to be rearranged for another day meaning, as a small business owner, we lost income. Anyvan showed awful customer service and while they were apologetic, they were very difficult to get hold of and declined any kind of compensation despite us having paid extra for a next day, afternoon pick up. I was disgusted by them. If I could rate them 0 star, I would - 1 star is miss leading.”

Helpful Report

Posted 4 years ago

“So bad. So so bad. Showed up without enough space for the things I'd booked, damaged my items, the driver forged my signature and said I'd signed to say I'd received them all in good condition, and the customer service team are constantly changing their story to avoid paying compensation. Made up a story about them taking 'extra stuff' and that's why they didn't have the space (completely untrue, of course). Refuse to pay compensation even when they're totally in the wrong. Absolutely horrific experience which made a stressful move 1000 x more stressful. Just go anywhere else.”

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Posted 4 years ago

“Any van are value for money great”

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Posted 4 years ago

“Anywan provided a great service keeping all my things safe during the move. There was a little uncertainty about how many vans / people were coming to do the move until the end but I guess that not something I should have worried about.”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,829 reviews