ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,829 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, good value, good time keeping and communications by the office and drivers, friendly and helpful drivers that also take care to protect items, highly recommend.”

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Posted 4 years ago

“Polite and friendly. Our removal was small and quick. I gave 4 stars because I had to chase the driver as I had not heard from them by 2pm.”

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Posted 4 years ago

“The worse ever experience that I had so far. I always do moves with other companies and never had a bad experience . Any van are Very unprofessional and rude. A complete scam. They initially gave me lower quote then charged me more and finally did not pick my stuff . I had been in a lot of trouble and had to arrange someone in emergency and paid them. Now I have asked for my refund and they are not giving refund either.”

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Posted 4 years ago

“Polite and friendly. Our removal was small and quick. I gave 4 stars because I had to chase the driver as I had not heard from them by 2pm.”

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Posted 4 years ago

“AVOID AT ALL COSTS CAUSE IT WILL COST YOU! Book movers 8am-6pm so assume you would have them for that time frame to only be told that’s the time slot they can arrive in. Completely unprofessional movers arrive in an unmarked van, wouldn’t take all my belongings because apparently you have to list everything down to the teaspoon! Cheek to charge an extra £88 for a 2 second walk to the car park. To top it all off they are completely unprofessional and careless when it comes to your belongings. 2 oak double wardrobes completely damaged beyond repair and tv smashed to pieces even though we took the care to bubble wrap it an ensure it was safe. Getting to the destination they have no regard for your belongings and just strive to get them out the van quick enough to go to their next job! Over £2000 worth of belongings destroyed in a matter of hours and they will not take any responsibility for the damage they have caused! Also had the cheek to tape over the damage to my wardrobes so I wouldn’t see until it was taken off. Friends witnessed them throwing my belongings into the van. Not to mention if you have any white furniture wrap it up because it will come out the van filthy. No responsibility taken by the company what so ever as we did not have pictures of our belongings before the damage took place, which In my opinion says it all if you have to take your own pictures of belongings before they are put in the hands of a moving company! Would never use again! Unless you want to be over £2000 out of pocket do not use this shambolic company!”

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Posted 4 years ago

“Anyvan are an incredibly manipulative company and lack any sense of responsibility for the behaviour of their drivers. I had a house move paid for, the drivers show up and demand that I tip them directly because the schedule of items is different from what was on their manifest despite me a) having changed it with anyvan and b) the amount I'm paying staying the same because the overall amount of items is the same (I took boxes myself, had a bookshelf they needed to take instead). They refuse to take a wardrobe that was booked on without me paying a tip, so I hand over £80 in cash for them to do the work(about 15%). They leave this wardrobe to the end and subsequently I have to destroy it so I can remove it from the property as the new buyers move in that afternoon. The drivers wouldn't give the tip back. I raised this with Anyvan on three occasions and each time their call centre said they'd look into it but they are unresponsive. In the new year I'll be opening proceedings against Anyvan for the cost of a replacement wardrobe and the tip return”

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Posted 4 years ago

“Quick on time delivery”

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Posted 4 years ago

“Made a booking over the phone, time slot 9.am to 1.pm, when i received confirmation email they quoted time slot of 9am to 17.51pm. when i phone to tell them this is not correct they said that i would need to pay extra £38.00 to change this. The agent who took my booking never said anything about the time slot was for pickup only ..... also they wanted to charge me extra £10.00 for picking up from the first floor. In total they want to charge extra £48.00 on top of £56.00 i already paid. The pick up was only 15 minutes away however it took them 8 hours to deliver furthermore when the wardrobe arrived it had a long scratch from one end of the front to the other end sadly. The wardrobe was immaculate before delivery now it looks sabby & de-valued. It should of been a simple job to pick & deliver only 15 minutes away however Anyvan.com choose to put my wardrobe in full van and drive it around London for 8 hours before delivering it. Tracking .... the driver never answers the phone. Customer service ..... i had to wait over 30 minutes before they answered the phone. Online chat was not helpful. Poor service all round ..... if you what stress free service i do not recommend ANYVAN.COM”

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Posted 4 years ago

“Quick on time delivery”

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Posted 4 years ago

“Quick on time delivery”

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Posted 4 years ago

“Punctual professional and efficient.”

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Posted 4 years ago

“Called me on the morning of the booked job to tell me they weren't doing it, terrible service left me stranded with no way to move furniture to new property”

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Posted 4 years ago

“The ANYVAN driver was very punctual and professional. It was an all around great experience and I would recommend ANYVAN to anyone who needs to move furniture at an affordable price.”

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Posted 4 years ago

“Moved the date so moved the price tryed adding insurance that was not any good. The part at the other end were late so £50.00 a hour cost. Then at to cancel at full cost. NEVER AGAIN. A GOOD DAY FOR ANYVAN .NEVER AGAIN”

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Posted 4 years ago

“Failed to move my house on contracted day. Anyvan arrived 4 hours late and claimed to have come with capability to move 6 bedroom property. However, refused to pack as my 3 bedroom property due to lack of space. Waited until 5 pm and told me they cannot do the job and left me. I already completed my sale and left with no solution. Forced me to find another removal company after 5 pm on Friday night. Zero star service. Payment was upfront and refused to refund, even after they have left me. At 8 pm they called me to say they will do the job with half the capacity of earlier that day and they will do the job before midnight. As they are planning to do this, if I refuse, cancellation was carried out by me and their policy is no cancellation on the day and No refund. This company is a joke. No customer service in mind and don’t realise what problems they leave behind if they fail to do the job. Also they only come with boxes and no bubble wrap for fragile items.”

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Posted 4 years ago

“Excellent service. Tracking App worked very well and Driver ( Luke) was very professional. The whole process from on line ordering to delivery was very efficient.”

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Posted 4 years ago

“Polite, friendly and efficient. No complaints”

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Posted 4 years ago

“Excellent service. I had job sorted the next day with a very professional company and courteous driver.”

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Posted 4 years ago

“Movers were punctual and massively helpful!”

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Posted 4 years ago

“I really appreacite how easy it is to book a van even just a day in advance. I was moving across the country so it was quite some distance. If that is the case for you, it is possible the stuff might be delivered the day after, so be prepared for that possibility. In my case I was putting stuff in storage and as the van was delayed, it would have been closed by the time the van arrived. We agreed to re-schedule for the following day. I am thankful for the flexibility. The driver helped me a lot with moving and manouvering stuff which I am grateful for. Overall a great service.”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,829 reviews