Still no refund despite the company not collecting our goods. Been waiting for over 10 days and no contact since the initial reply saying, the driver could not park. Before you reply, please look at the pictures that the driver sent you and you can see that they are not of the loading bay as per the instructions. Also nobody contacted us in the allotted time to inform us that they could not park. We had to call you and you said you were unable to schedule for that day. We therefore called CitySprint who arrived within minutes and were able to load the items in the specified loading bay.