Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“Used company for many years and used to be flexible for all issues. Very money grabbing and rigid in their way of thinking. I bought and paid for job. I put sizes in box, but apparently not the correct box? It should not matter as all of the form is read by all parties. All boxes get read and I did not need to put in sizes as had never done previously. Covering their own backs so they did not need to refund for incomplete job. Small amount of stuff that would fit in small room has cost me astronomically for short distance transfer. Good job I will not have to be using in the near future. Drivers arrived and only collected a third of my stuff. Anyvan refused to help. I had to book another collection. The two collections totalled more than when I arrived from Kent to the North West? I also had more than double the load then, and more than triple the weight?”

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Posted 5 years ago

“Easy to arrange, efficiently carried out, good communication about time of arrival, personable driver and good value for money”

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Posted 5 years ago

“I paid for two men to carry out the delivery of my items and only one showed up. I am being told I cannot get a refund because two guys did show up and completed the job. Apparently my eyes are deceiving me! Please do not waste your money here, there service was terrible, the communication and the punctuality was awful. On top of that to be politely called a liar is very insulting! I never write a review, have purposely written this review to warn anyone looking to use this service, to consider looking elsewhere. I will continue to ensure this message is heard, so that no one else makes the same mistake that I did. The money I lost will be a sacrifice that I take to ensure that no one else makes the same mistake. Disappointing especially during this time when we are all going through so much and having major challenges. I am asking for a refund of a service that was not carried out and that is well within my rights as a consumer. Breaking the law does not look good for your company and dismissing the consumer, the people who keep you in business is a very dangerous move and will falter in the long run.”

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Posted 5 years ago

“The driver was very kind and polite. And took very good care of my belongings. Also he was on his own and moved me in horrible cold wet weather.”

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Posted 5 years ago

“The communication was very good and I was updated as to the pick up and delivery. The delivery man was very kind as to help me with a heavy package which I could not have carried. Smashing service. Thank you.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“All went according to schedule. No issue with the delivery of my car. Also pleased that the call center was available also on Sunday evening to follow up my order.”

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Posted 5 years ago

“Effectively and carefully with property”

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Posted 5 years ago

“Excellent service, great online tracking to see where the item is. I would definitely recommend and I will use this service again in the future.”

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Posted 5 years ago

“Jason, who undertook my move, was absolutely brilliant and really helpful when an issue presented itself. The office were very efficient and friendly too. I would recommend the services of Anyvan.”

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Posted 5 years ago

“The communication was very good and I was updated as to the pick up and delivery. The delivery man was very kind as to help me with a heavy package which I could not have carried. Smashing service. Thank you.”

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Posted 5 years ago

“The two men turned up in a transit van for a house move I had booked a while before. They have two other deliveries they had to do along with ours and the van ended up looking like Tetris. I was initially okay with their response, they got most of the stuff in the van even though they couldn't move the treadmill or my bike as it would take too much room. Then the next day I found out that they hadn't unloaded everything. We are missing a cover for the sofa which I can't quite figure out how they missed. I put a complaint into Anyvan who claim that because there is no evidence it went in the van they don't believe it had even been moved”

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Posted 5 years ago

“We will NOT recommend AnyVan. 1. Our 2 year old brand-new washing machine got scuff marks. Both beds got chipped. Our armchair has massive stains now. Our wallpapers got ripped off. 2. They didn't wear face masks and didn't put floor protection sheets at the entrance even though it was pouring down with rain. 3. Our booking was between 12-2 but only showed up at approx 3:45pm. The van broke down on the way to our new house even though it was only 15mins away. They eventually arrived at our new house at approx 7:00pm when it was already pitch black. 4. There was a new fourth person when unloading and we're still yet to have confirmation whether this person was insured or qualified. After all of this we've only been offered £38 as a settlement which can't rectify any of the damages. We trusted all the good reviews but we were let down with irrrepairable damages and disappointing customer service.”

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Posted 5 years ago

“We will NOT recommend AnyVan. 1. Our 2 year old brand-new washing machine got scuff marks. Both beds got chipped. Our armchair has massive stains now. Our wallpapers got ripped off. 2. They didn't wear face masks and didn't put floor protection sheets at the entrance even though it was pouring down with rain. 3. Our booking was between 12-2 but only showed up at approx 3:45pm. The van broke down on the way to our new house even though it was only 15mins away. They eventually arrived at our new house at approx 7:00pm when it was already pitch black. 4. There was a new fourth person when unloading and we're still yet to have confirmation whether this person was insured or qualified. After all of this we've only been offered £38 as a settlement which can't rectify any of the damages. We trusted all the good reviews but we were let down with irrrepairable damages and disappointing customer service. Booking Reference No.: [6631285]”

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Posted 5 years ago

“Easy to arrange, efficiently carried out, good communication about time of arrival, personable driver and good value for money”

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Posted 5 years ago

“Terrible service for late 2 hours and forced customer to sign legal documents”

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Posted 5 years ago

“When the driver turned up on the day, he was really apologetic and explained to me that they had a problem with the bookings and there might not be enough space for all my stuff, we agreed to see how it will go. when he looked at the stuff he spotted (2X L shaped 4 seater Sofas) and told me that I booked (2 X 4 seater sofas) I told him I booked 4 seats sofa and the L-shaped is 4 seats as well plus they don't have L-shaped on the list that you pick from on the website. started moving the stuff and midway he said not everything will fit, I looked at the van and suggested they fit everything even if it's not very safe for the stuff to do so, he agreed but asked me to sign a weaver for responsibility if anything happened to the stuff and I agreed and signed thinking they will take everything now, specially that I helped as well as I had a seven seater car as well, so I put all the sofas back cushions and all the loose cushions plus I emptied 2 large bags and a large box that I paid for to manage and fit them in my car to help them take the rest of the stuff. In the end they did not and they lift behind the followings: - 4 dining chairs - 2 large glass coffee tables (booked 4 took the small ones) - 2 Large bags - 1 Large Box - 40" TV I called the office and after checking they said it's your fault and you didn't book an L shaped sofas (explained that this option is not on the pick list and that the L shaped are very small and even smaller than a normal 4 seats sofa but had no luck) I had to book another company to pick up the rest of the stuff and paid £120 for them to do it. I rang again the next day and explained what happened and I was offered £30 in return what I refused to take. they have no manager to talk to or make a complaint.”

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Posted 5 years ago

“Anyvan is Not reachable , refered my job to Thomas, Edwin the driver turned up, informing us that it is overloaded, asking us to pay £700 for overweight otherwise he wouldnt come, threatening us to go to police and tell them about the overload, From anyvan, Thomas and the driver Edwin, all unprofessional. I do not recommend them at all. Later on when I read their review I found out that there are so many other complain about tricking customer and asking more money by telling them that the van was overloaded. When they were unloading my stuff, the driver tried to drive away with my stuff. Therefore, they are bunch of unprofessional people.”

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Posted 5 years ago

“Great service the guys were great and got the job done 👍🏻”

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Posted 5 years ago

“Good service, polite and helpful. Highly recommend.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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