ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very accomodating driver”

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Posted 3 years ago

“Very accomodating driver”

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Posted 3 years ago

“I was told by driver he would be at the flat at 8am prompt as they had a busy day. 8.10am I called the driver, no.answer so texted asking when he would arriving? 15 minutes later Anyvan called me saying driver called I'm sick and they would have to reallocate me but would still try and do this between my booking time scale 7am to 10am. This didn't happen, they asked me to wait until 1pm, then surprise surprise until 5pm. Nobody turned up it was a very upsetting and stressful day. Please do not use this firm they are totally unreliable.”

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Posted 3 years ago

“Oh oh oh. So. They rescheduled and had the cheek to take extra payment from my son as there are stairs and no parking even though this wasn't asked on the initial booking. They said they would turn up between 8 and 10 in the morning. They then cancelled this and changed it to 2- 4 the same same day At 3.50 they sent a text saying they were not coming ! I'd booked time off work, driven upmfrom Devon , got stuck and traffic as I was bringing my son home for a few weeks until.hoe new flat was ready. I had to book another day off work, frantically ring the estate agents to beg am extra night and get another van. To add insult to injury they are refusing to reimburse the full amount, apparently it's my son's fault he failed to mention the parking situation and the stairs despite he wasn't asked when he booked. The guy I spoke to , Thad, Chad was lovely and helpful and may have been on the receiving end as I was quite cross. He did try his best to help but was restricted by management. So. Any Van have £160 of my sons money for not turning up. I'm out of pocket 2 days wages , a full tank of petrol , overnight parking fees and paying for another van. Oh. We have no furniture, kettle anything as it's all packed. When my son booked all he was required to.do.was enter his postcode of his flat and the address where to deliver . He wasn't asked anything further. He was then allotted a date which was cancelled. My son then contacted you paid put more money and was given a new date ,28th April between 8-10. This was then changed your end to 2-4. He then received a text at 3.50.informing him the driver wasn't coming. You cancelled therefore you are in the wrong You waited until the very last minute. Utter appalling”

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Posted 3 years ago

“You need to be aware when booking the van that they have enough staff to pick up and drop off your items. I was asked if there are people to help unload the van at my house, nobody asked about how the items will get into the van as the shop staff can’t help. Having waited in all day, I am not receiving all my items and customer service is no help as their favourite word is ‘unable’ which is just what an annoyed customer wants to hear. The manager has refused to call back and when he finally said he’d call back, he didn’t!! Just don’t bother with this company and find another one to use.”

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Posted 3 years ago

“Making amendments is a trick after booking, they will say adding some items is "Free" then it turns out you lose previous arrangements you've made! I initially booked a 1 person removals for my bed, mattress and TV stand. After moving my stuff for the week I sustained a back injury and booked a 2nd person as I will have difficulty helping out. I paid an additional £32 Sometime later I checked how much adding 2 more items to the move would cost, it says "FREE" therefore I pursued that amendment. The night before the move I read my confirmation email said 1person move. I wrote AnyVan via messenger and they didn't reply before the man arrived! Come the driver of the move, only one man arrived! I tried to clarify again with AnyVan but they said they tried to phone me to clarify. I did receive a call that got cut but no emails whatsoever to inform me of what happened! As I was caught off guard and I don't want to waste the pleasant man who helped me move's time, I just helped with the lifting. Now my back pain is worse and AnyVan customer service via email informed me that my extra payment went to the items that I added that was supposed to be free saying I cancelled the extra person. Had I known that the extra items would have cost more I wouldn't have added them as I have a sizeable car anyway! And I would have NEVER cancelled the second person as I do have an injury. I felt robbed and of course I couldn't fight my case as AnyVan's invoices are blank and just shows the amount you pay. No confirmation after amendments on email unfortunately. I'm left stuck and with a worse back”

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Posted 3 years ago

“Could not fault anyvan. The driver was extremely helpful. Would not hesitate to recommend and will definitely use them again”

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Posted 3 years ago

“If you are a single person moving, these aren't the people to make you feel safe. Girls, careful of these men. Would never recommend this fraud company. Highly questionable characters turn up.”

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Posted 3 years ago

“Only interested in taking your money. Offer poor customer service. PLEASE DON'T USE THEIR SERVICES. If there was an option not to rate their company with a star I would.”

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Posted 3 years ago

“I've now used Anyvan on two occasions. In both cases the service proved to be prompt, efficient, courteous and committed to getting the work done effectively and carefully. I'm happy to recommend them.”

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Posted 3 years ago

“Most impressed. Daniel and Silviu arrived within the allotted time frame 1500-1800. I tracked their journey from my son's home in E. Anglia (where it was collected at 0915 hours), and delivered in Wales at 1800. I noted they had 2 or 3 other cross-country deliveries en route, so to reach my house in under 9 hours indicates to me, they must have scarcely stopped for breaks. I know from experience that they would have encountered several traffic bottlenecks.(This route normally takes me 7n hours). When they arrived we said "just leave the furniture outside", but they kindly brought it into the house for us. They then had at least a 4 hour trek back to their base. So they must have had a 13 hour day. They went more than "the extra mile".”

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Posted 3 years ago

“We bought a range rover sport WN10 KTF from SYNETIQ on 8th April 2022 and we had to hire a delivery company to deliver this car to us. The company we hired was "ANYVAN". We paid a total amount of £381 and the pickup date was 11 april 2022. Anyvan sent us the drivers details and phone number: MR PETER. He phoned us and took all the details about the car from us. He called us on sunday 10th april morning to ask for those details. But the delivery date was supposed to be 11th at 9am. Then on the 11th evening peter called us and said we can't pick up your car because the company is not releasing it. Then we contacted the company : SYNETIQ and they said we already released the range rover at 9.05am. Then we called ANYVAN to ask where the car is and they said peter didn't collect the car and they dont know anything about where the car is. PETER OR ANYVAN car hire are thieves!!! They stole our car. Do not trust this company!”

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Posted 3 years ago

“If you want to be left stranded on the street, far from home, with a large item that does not fit into a car (which is why you have booked a van to collect!) on a Sunday evening, with no prior communication that your booked (& paid for) driver is not going to arrive - this is the company for you!! The only offer made was to cancel & claim a refund, or rebook for following day - OF NO USE WHATSOEVER. In order to get a refund, the booking is cancelled which means there is no opportunity to give feedback/rating. I wonder how many thousand others this has happened to?? (In case you are interested- the cost of a minibus taxi to take my parcel at short notice was an additional huge expense. There was no offer of compensation, of course)”

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Posted 3 years ago

“I've used any van a few times now for my tkmaxx deliveries. Great service”

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Posted 3 years ago

“Poor customer service, misleading and will never use them again. Unable to book required item so relied upon a representative to do it for me. They did it wrong, the booking description is misleading and thus my item only partly got collected. They deleted the transcript so I was unable to prove anything and were unwilling to help other than offering a further booking at my cost. Avoid at all costs.”

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Posted 3 years ago

“Awful company - don’t use! I used this company to move from my flat to a house years ago and found it good so used them again for my recent house move. They damaged my MacBook screen, an expensive painting and around seven pieces of furniture. I paid for furniture to be disassembled and rebuilt but they have rebuilt everything wrong: they’ve used incorrect tools and damaged my sons cot meaning I can’t alter the mattress height which makes it unusable. It is brand new. They’ve missed out fittings/fixtures on my other sons bed so it’s falling apart and I have to buy a new one. I booked in an expensive painting and their packing service and not a single piece of packaging was put on it to protect it so it’s damaged and similarly glasses, vases etc from the kitchen had no protection. They are refusing to even talk to me about the damage because it’s over a week since I moved, even though I had insurance as part of the premium package I paid for - as if you can unpack a big house in a week, plus I would never have thought I needed to check the screws on the rebuilt furniture. I booked a certain number of boxes but the boxes they use are tiny so they informed me I needed many extra and this totalled £800 extra which I had to pay before they would move us. When my earlier house move fell through and I’d frozen my booking to a later date they also charged my £770 mistakenly without permission. I cannot say how negatively I feel about this company. We trusted them with our things at an exciting time and they’ve caused so much stress, hassle and upset by not treating anything with care.”

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Posted 3 years ago

“The worst customer experience I have ever encountered in my life, do not go anywhere near this company - I had a job confirmed, then was hounded on a Sunday to pay more for it, which I did, it was then rescheduled to the following week and I was then hounded (and threatened) on Easter Sunday to move the job again, then on the day it was due to happen no one turned up, despite the job being booked, nor on the following booked day. I have spent hours and hours chasing this company for a resolution but they are still making more promises about a future collection - and then failing to provide the movers to do the work. Literally awful, distressing, costly - please please please avoid”

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Posted 3 years ago

“Very good service delivery is excellent I would use the anyvan if I need future deliveries. Thanks”

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Posted 3 years ago

“Very good service and our moving guy was brilliant”

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Posted 3 years ago

“Easy to book and delivery on time, driver Daniel helpful and polite. I will recommend to my friends and I’ll still choose Anyvan on next time i need.”

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Posted 3 years ago

ANYVAN is rated 3.4 based on 2,815 reviews