ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,099 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Adrian and his assistant were very respectful , they did an excellent job and consulted with me on positioning of the item and made sure I was happy with the service they had provided before they left.”

Helpful Report

Posted 3 years ago

“This company totally ripped me off! getting stuff wrong on the inventory, not knowing the difference between a playhouse and a shed. telling me that the move will run smoothly as there is a 10% leeway on its then charging me £140 more for not many extra boxes. I provided proof about it being a shed as I forwarded them an email about it. despite paying £140 extra they still left the shed and plant pots because they had plants in them. PLANT POTS NORMALLY DO...funny that! also charged an added £144 because I rang up 5 days before for advice on what time slot I should have because the house im moving into will leave around 2 pm. I asked her which slot she recommends and she said 10-12. this as well as me making booking for 2 men and 3 turning up meant I was done by 11.15 and was then charged the wait time. The agent got this time wrong and I paid the price... I was told Anyvan cover the costs if its an agents error now they are backtracking. also I have had to gather phone call evidence and show them emails of me saying it is a shed not a playhouse, this whole experience has been really stressful and cost me £770 for a 26sqm tiny flats belongings to go 4 miles down the road! not to mention there is still a shed and plant pots at the old property. also the agent called me a liar so I asked for phone evidence. I now have that phone evidence and I can see that was said and confirm what I already knew, that its them who have given me false information and not done the inventory correctly in the first place....avoid any van, even the drivers told me they do this to so many customers!”

Helpful Report

Posted 3 years ago

“DREADFUL! I had to use AnyVan as my removal co. cancelled 36 hours before house completion... AnyVan were available-that's the positive. Long story short: arrived with someone else's enormous sofa, so my stuff didn't fit in! I'd paid £1400+ (Double what my original company wanted) and then at 2.15pmish (hours after the sale had gone through and I was technically in breach of contract) I had to book another van from another company, costing me a further £750! The sofa was then delivered before my stuff and the lorry eventually arrived at my new home at 9.16pm!!! The additional drivers that I had paid extra for then helped AnyVan operators unload and all lorries left at 1am! Yes, throughout the day I kept AnyVan aware and they did NOTHING. Theo told me that the lorry was not allowed to carry other people's stuff and spoke to the driver-fat lot of good that did. He then said he'd see if he could get another vehicle to help and he'd get back to me in a couple of hours. Maybe. It's a removal company and everyone knows that moving house is stressful so why add to that stress AnyVan, by being incompetent in the moment? What choice did you leave me with when I was already in breach of contract and could have been sued by the new owner of my ex property! As I moved just before Christmas I wrote a complaint to AnyVan at the start of the new year-I just couldn't face it ruining my christmas. Outlined some damage that had occurred (I've found more since) but AnyVan took great delight in stating that they weren't responsible as it was outside the one week reporting period. After that, AnyVan did nothing for three weeks despite my reminding them. Then I was offered a paltry sum. Honestly, I was being patient but the figure was so insulting for what they put me through that now I'll review then anywhere I can! If you want to move one item, fine. For removals, forget it. They are SO expensive compared to other companies and their slogan could not be less true.”

Helpful Report

Posted 3 years ago

“I’d highly recommend this company. The price was competitive and the team made sure everything went smoothly on the day. Polite and professional.”

Helpful Report

Posted 3 years ago

“Great service! The process was smooth and we were kept fully informed regarding the locations, driver and delivery details.”

Helpful Report

Posted 3 years ago

“erview Reviews About AnyVan Reviews 120,818 • Excellent TrustScore 4.5 out of 5 4.6 VERIFIED COMPANY In the Delivery Company category an yvan.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.6 120,818 total 5-star 89% 4-star 5% 3-star”

Helpful Report

Posted 3 years ago

“🚫SCAM AVOID🚫. website keeps disposal fee secret until van guy arrives that attempts to charge you £70 on the phone. it's a scam avoid”

Helpful Report

Posted 3 years ago

“I used ANYVAN to remove x 2 heavy stone Earns & a Mirror from Scotland to England. Efficient easy, and all arrived safely.”

Helpful Report

Posted 3 years ago

“It's a scam, Stay clear of AnyVan. We paid them in full to collect some items from our restaurant and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back based on a 3 minute wait which they refused to do.”

Helpful Report

Posted 3 years ago

“Any van arrived on time and we're very helpful and friendly,I would totally recommend them,5*** service”

Helpful Report

Posted 3 years ago

“Brilliant job for good price they collected item from shop & drop off on agreed date texted in morning to say what time very pleased thanks”

Helpful Report

Posted 3 years ago

“SCAM COMPANY Will steal your money, only use companies that allow to pay on completion”

Helpful Report

Posted 3 years ago

“Turned up within the time frame advised. I was able to add additional items to list. The men were very efficient and quick with loading and unloading and took great care with all my funitire”

Helpful Report

Posted 3 years ago

“I encountered many problems with my move, an easy one bedroom move turned into a couple of days, lots of phone calls and stress. The initial move should had cost me £196 and I ended up paying £389. The biggest issue I had was been charged an additional £100 as the move was on the 2nd floor. I booked my move over the phone and the salesperson did not ask me what floor the move was on. After writing a formal complaint, the complaint team told me that I should know what information to give when booking and its not their problem. On the day, when I was charged the initial £100, the customer service lady said that the sales call would be looked into and if the salesperson did not ask what floor the move is on, I would be entitled to a refund. Mixed communication from various team members in the head office and far from a 'the customer is always right' kind of company. Anyvan promotes themselves as a cost-effective moving company although they will do anything to squeeze more money out of the customer and refunds are not permitted leaving the customer with no choice to pay the extra fees. I am at least pleased to say that the removal men did their job very well.”

Helpful Report

Posted 3 years ago

“Absolutely Do not use this company!! They took my money and then did the most awful job and offered no refund whatsoever I paid over £800 to have a kitchen transported on a specific date They took the money and then didn't turn up on the time they had agreed to- then they didn't deliver it in the day they said they would...... 😳 This cost me a lot of money becise it was time crucial On top of that the drivers caused such a scene at the pickup point that the shop phoned me saying they were about to call the police to have the drivers removed because they were being aggressive and shouting..!!! Then when they finally arrived on the next day from which I had paid them for they said they would arrive at 3pm and ended up arriving at 6pm- I feel it wasn't really the drivers fault but anyvans organisational skills that caused all the drama- A horrible experience and I wish I had not bothered”

Helpful Report

Posted 3 years ago

“If I could leave zero stars, I would! Stay well clear of this company. We paid them in full to collect some furniture from our shop and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back! The customer service is atrocious and very unhelpful. I HIGHLY recommend you stay away from this company! Any van have already escalated my case and I have spoken to manager before writing this review. They concluded to I wasn’t eligible for a refund because the driver already paid for petrol to come to the collection point!”

Helpful Report

Posted 3 years ago

“Andy and his Lithunanian colleague were very efficient, nice and professional in moving my Upright piano from Dorset to Paris last Thursday and Friday. They arrived when they said they would on Thursday evening, and the piano was delivered to my daughter in Paris around lunch time the next day. They took much care in protecting the instrument in transit. I thoroughly recommend them. January10th 2023.”

Helpful Report

Posted 3 years ago

“The guys that helped me move were brilliant. Showed up on time and took great care of everything! Didn’t have to lift a finger. Will use again!”

Helpful Report

Posted 3 years ago

“The three removal drivers we had were very good.They were careful and very hard working making sure we had everything where we wanted it.”

Helpful Report

Posted 3 years ago

“Communicates well”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.5 based on 3,099 reviews