ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,837 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a manual, multi pickup order with single delivery. I provided all the information at the time of booking. I also stipulated that delivery can not be until the following afternoon due to a house move. The day before scheduled pickup. Anyvan call me up and ask for more money for the 2nd pickup. They refuse to put me through to a manager to resolve the issue. I feel like they are trying to bait and switch me just to get more money out of me. I'll never use this company again”

Helpful Report

Posted 4 years ago

“They broke a £300 worth items and only offered £100 as a compensation.... The worst part being that I had to contact them (10 days after) to claim. The decency and honest thing to do would have been to contact me... Do not recommend”

Helpful Report

Posted 4 years ago

“We booked a long distance move with Anyvan. We explained from the outset that our 2 bed house was in storage in a shipping container (30 cubic metres) so we could not provide an inventory. The guy that sold us the job said it was ok and to just do a kind of dummy inventory to get the job booked. He said he would explain the situation to the movers, and book us a big enough van with a tail lift. The move was to be done over 2 days- one to load/ collect : one to travel and unload. The movers (with very limited language) turned up with one very lightweight Luton van (about 20 cubic metres) and no tail lift. The guys were fantastic and did what they could but the van was getting overloaded and just wasn’t big enough. We had to prioritise as they loaded, so as to take what we would immediately need, and put stuff back that we thought we could live without in the short term. They then revealed they didn’t know they were delivering the next day. We had to just go as everything was booked in for moving day/picking up keys etc. They did turn up the next day, thankfully. We have now had to hire a van from this end (£300) and drive a 700 mile round trip to self load and transport the stuff that was left behind. We didn’t think it was out of the way to ask Anyvan for a contribution towards this cost since our booking clearly stated that we needed a bigger van. They said they categorically don’t do that...and likened it to ordering a burger and chips that was advertised with a free coke, but the coke wasn’t available that day!!?!! Shambolic. If you want to bang your head against a customer ‘service’ brick wall, speak to them- they are obviously well practiced.”

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Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

“All went entirely to plan. The two guys that did the move were polite, hard working and efficient.”

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Posted 4 years ago

“AVOID THIS COMPANY!! They are NOT a removals company, they are basically an agency. Any old Tom, Dick and Harry can turn up! We paid over £1300 for 2 vans... Only 1 van turned up. Nobody wearing masks. Furniture damaged. Jewellery 'missing'. Yet they expect to be paid in full. I'm sure you'll ask me to 'DM you so that you can look into this further', and then proceed to do absolutely nothing. Their call centre staff talk the talk, but DO NOT BE FOOLED.”

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Posted 4 years ago

“Very Professional. Excellent service. Would highly recommend.”

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Posted 4 years ago

“All very good”

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Posted 4 years ago

“Excellent service first class move no hassle very happily driver, made the moving day simple”

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Posted 4 years ago

“Our drivers were really good in a very stressful situation. They handled our things with care, and reassured us that they would take care of things. Was really, really impressed.”

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Posted 4 years ago

“Disgraceful company. A van was booked with two men to deliver three relatively light pieces of furniture. It seems that this delivery company find carrying items not that heavy a short distance to their van all too much trouble to handle so need another £50 to compensate them for the pain of doing so. Then they called off the job because of this, are witholding my money, this is heading straight to court. Avoid Avoid Avoid, there are plenty more companies out there with far better attitudes.”

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Posted 4 years ago

“Very good service. On time and extremely accommodating. Will definitely recommend 👌🏻”

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Posted 4 years ago

“The worse experience I've ever had. I paid for a service that I didn't received. The guys came in my flat saying that I booked with a wrong description, they said that was the third floor (it is clearly wrote at the entrance of my floor "welcome to the 2nd floor"). Anyway they charged me extra 25 pound. Then they told me that they should call the office because of this changing but they left without doing the job and when I called the customer service they said that I could rebook with a discount. It was unrealistic.”

Helpful Report

Posted 4 years ago

“Used for the first time and would use again. Moved my belongings over 5 hrs away at a really good price. Where were you 29 years ago when I was at university this service would have been perfect back then”

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Posted 4 years ago

“DO NOT USE THIS BUNCH OF CROOKS ! Booked them for a move from a 4 bed house they promised 3 vans multiple people . 9am came on moving day and a migrant couple who looked like husband and wife turned up with 1 tiny van ! They kept insisting they’d get the full contents of a 4/5 bed house in this mini Luton style van in one trip ! We called AnyVan said we had not paid £700 for this ! they Claimed they have no record of 3 vans being promised and I’m sure they’ll manage fobbing me off . The husband and wife team went to work and worked so hard for what I assume will be peanuts , as predicted they barely got a fraction of the house contents in and had headed off to the new address said they’d do 2 trips ( still wouldn’t be enough). Anyway close to the new address their van breaks down battery problems , they had no breakdown cover and as they’re being paid next to nothing for really hard graft it was obvious they couldn’t afford the upkeep of the van I tried jump starting it from my car Which didn’t work then had to assist in pushing it out of the road . I left them to try and sort it and headed back to the house which should’ve been emptied by now but looked like a bomb had hit it . 3 /4 hours later we get a call they have emptied van and have managed to get it started again they managed to load one load which still left us with a house full of stuff at 16.30 Said they won’t do anymore they’ve done enough . I had to scramble around for a hired van managed to get one at £89 which was twice the size of theirs and spent till 2 am emptying The house on my own . We got lucky as the new owners weren’t moving straight in and didn’t mind waiting until the following day for the keys but most people wouldn’t have this luxury and do AnyVan actually care answer is no They promise you everything they take your money exploit cheap labour and fob u off with patter from robot call centre style staff on the other end of the phone . I’m still recovering from the ordeal 3 days on and still mopping up the mess they left me with my belongings are at 3 different locations due to having to return the van first thing the following morning as booked out to someone else and having to them use our cars to take to nearest people we know just to have the house emptied for the new owners . CROOKS!”

Helpful Report

Posted 4 years ago

“ROBBERS - DO NOT USE THEM We booked 2 weeks ago a slot to move our belongings for a 1 bedroom flat and we are on the first floor / no lift. On the day, the contractor coming was exhausted and out of breath at 1pm and said he can't do this job as there is too much and no lift. And also said it was a bad brief because there are 2 sets of stairs to reach the 1st floor so it is not 1st floor?? We suggested for him to take at least few boxes, not everything and he said he can't as it is 2 set of stairs and he is behind on schedule - when he arrived 20 mins ago?? Did he think he would do the move in 1h? This was outrageous and told us to not use Anyvan and go straight to him as Anyvan doesn't know how to take a brief and evaluate any move. Anyvan then called us to blame me for saying that I gave the wrong floor. Apparently when there is 2 set of stairs, it is the 2nd floor? Ridiculous! And that they need to charge for rescheduling and no refund - when the contractor refused to do his job, he didn't even lift one box nor touch anything. This is pure robbery and no compensation from the Anyvan that didn't care at all about the customer. They partner with unreliable contractors and take no responsability for anything. We are now without any help to move and in a tight spot to do everything by ourselves, on top of paying for a service that we didn't get at all. I am shocked to see that this kind of business still exist. DO NOT USE THEM. Booking number 6854988”

Helpful Report

Posted 4 years ago

“this is your warning right here. DO NOT USE THIS FIRM. if you must use them make sure you record every conversation you have and every email. there are fewer and fewer companies to trust this is not one. In my experience they turn up without equipment to move big item they also tell their 3rd party staff nothing about the agreement made with the customer other than a list that is not accurate, the guys who turn up are left waiting for AnyVan to deal with any problems leaving you also waiting to confirm if the move is going ahead. if you believe in good service and getting what you paid for don't go with AnyVan. they did not pick up my heavy items and I had to abandon them, they seem to have no customer service or recourse other than court. which is what i am doing. I'm sure even this company can get a job done well at some point but I would never use them again don't take the risk”

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Posted 4 years ago

“Polite and efficient, nothing was a problem and punctual. Will definitely use the company again. Paul.”

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Posted 4 years ago

“prompt and friendly service with good communications bike arrived in good condition.”

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Posted 4 years ago

“On time, helpful and stress free”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,837 reviews