ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super nice service with excellent drivers. I won’t hesitate for one more second if I have further moving needs”

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Posted 2 years ago

“I am really happy with the service, whatever questions I had got answered straight away. The driver was incredibly helpful and friendly. Kept me updated during the whole time of his journey. Would definitely recommend to anyone.”

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Posted 2 years ago

“quick and easy. great service”

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Posted 2 years ago

“AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them, they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.”

Helpful Report

Posted 2 years ago

“Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.”

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Posted 2 years ago

“Very prompt and brilliant service. Will definitely use again”

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Posted 2 years ago

“Outstanding customer service from beginning to end”

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Posted 2 years ago

“Con con con Paid £1345 for a lousy service. Wrote them an email to complain and got no reply. Posted complaints on all the forums, they came back with generic emails asking for booking ref no. Read their reviews, looks like many are rigged. Read only the complaints and you will know the problem you will face if you dare to use them.”

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Posted 2 years ago

“Excellent service, on time and easy to arrange. 10/10”

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Posted 2 years ago

“ANYVAN were exceptionally brilliant. Punctual, efficient, careful and so willing. Brad and Jay went above and beyond all expectations. They handled my furniture with care, stacked it safely and securely in the van and delivered it with the same diligence. I will definitely be using ANYVAN again!”

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Posted 2 years ago

“Rolandas and Vas top class, best in class, punctual, professional and courteous. Arrived on time and we’re supremely impressive”

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Posted 2 years ago

“Service was exemplary. Driver was very polite and took care of the goods. Would recommend highly.”

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Posted 2 years ago

“Never ever use these crooks. We paid £200 extra for the van to turn up between 10-11am, van turned up at 12.15pm and they're claiming this wasn't the case. Their drivers then took unauthorised photos of us dismantling a bed that took under 5 minutes, which they're saying took a lot longer. Disgusting company with rude drivers employed, will never ever use again!”

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Posted 2 years ago

“Excellent service, kept informed of progress, time of delivery very prompt, helpful and polite driver Good experience”

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Posted 2 years ago

“My worst nightmare these men of no experience of packing. I am here 3 weeks my wardrobe bed is still flat pack I am now looking someone to put it together for me. Nothing went right and the move was very expensive and I was told all the wrong things about the company what they do. All they did was to move me and throw everything in the rooms not sorted. I would not recommend these people thank you for nothing.”

Helpful Report

Posted 2 years ago

“DO NOT use this company under any circumstances! Not only will the drivers steal your belongings worth £1000+ , they will charge you for anything additional that wasn’t in the “estimated” quote. The customer service is just as diabolical as they say you’re only covered for damaged items not theft or loss up to 7 days after the job. So if you’re doing a big house move or putting things into storage and don’t check each and every item within 7 days then they fob you off. And even if you do notice not everything has been delivered, they couldn’t care less. The driver is completely denying even taking these additional items from me despite the fact I handed them to him personally. He’s also denying taking the extra money he demanded which was £100 in cash (which he then agreed to lower to £80, how generous…). Customer service are taking his word over ours despite us having no reason to lie, and the screenshot messages I have of mine and my mums texts at the time time of pick up. I had to ask her to pay him the money he was asking at the delivery address where she was waiting otherwise he wasn’t going to do the job which was already paid for!! I was in another part of the country from where I was moving my belongings to so I could only check when I visited 3 weeks later. This was when I’d realised x8 expensive jackets and coats had been stolen by the driver and his friend. To add, there should have been just one driver and he turned up to do the job with his friend? They had awful attitudes and were highly unprofessional, it seemed very shady from the moment they walked in the door and now I know why. I am mortified that their drivers can steal whatever they like from you and absolutely nothing is done about it and not even as much as compensation is offered. I’m certain this isn’t the first time this is happened and I’m sure this won’t be the last as they know they can get away with it.”

Helpful Report

Posted 2 years ago

“I used AnyVan recently to move my daughter out of university housing back home. They took a box with jewellery and other valuable items, which was not supposed to be moved by them and it never arrived at the destination. When I called AnyVan to complain, they said their insurance doesn’t cover missing boxes. What a joke! If you value your things, do not use this company. I wish we never had. Unprofessional company who do not vet their people. I have filed a police report now for theft. Avoid at all cost or you will regret your decision.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY!!! BEWARE PLS READ THE FOLLOWING....... We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time. We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham!! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm. After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff. Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am. By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive. We ended up having to rent a hotel our children were exhausted and we were frustrated. The service is absolutely diabolical and the company is totally irresponsible. They have serious problems within the company between employer and employees. I believe the good reviews on here are totally fake. Do not use their service, you will surely be disappointed.”

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Posted 2 years ago

“Always helpful, easy to book and great communication”

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Posted 2 years ago

“A great service from start to finish. I would highly recommend anyvan.”

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Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews