ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,969 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Bloody brilliant”

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Posted 2 years ago

“Excellent, punctual, friendly and professional service.would recommend highly, will be using again.”

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Posted 2 years ago

“Very good and helpful driver”

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Posted 2 years ago

“Absolutely horrendous service by anyvan driver. 1. Any van driver did not follow the special request section of the order which was the directions of where exactly to park which was fine as I understand that these things happen. 2. However, when he arrived, he claimed that he called me, but I never had a missed call from him and then told me that I wasted his time. 3. Instead I was the one calling him as I was waiting for him for 20 minutes because he could not follow my instructions and claimed that it was my fault that he went to a different address. 4. Blamed me for using giffgaff as a phone service and asked for my nationality which I believe was highly inappropriate and irrelevant given the circumstances. 5. When he arrived he was smoking and threw the cigarette on the pavement and began complaining that I was wasting his time and that he would charge me extra. He tried doing this by calling me from an unknown number which I refused because I could not take responsibility for the fact that he could not follow instructions on the request section. 6. When he arrived at the drop off point he was very sarcastic and asked me if I wanted a hug after I told him he was being disrespectful. He then proceeded to repeatedly call me stupid and laugh at me when I asked him how much the extra charge would be for him to help me with my things after he parked on the back side of the building. He proceeded to call me stupid again and said that he did not want to help me. This has been one of the most horrible experiences I have had with a moving company.”

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Posted 2 years ago

“The mark of how good a company is is how they deal with complaints. This company collected the furniture and the next time we had view of it was when it was returned, minus part of the three seater sofa. It took them over a week to find the missing item and when it arrived it smelled of petrol. It is proving difficult to get quotes to have the sofa cleaned, especially when they know is that ANYVAN is involved. They also drag out their replies, tending to send them out late on Fridays asking for more and more details. My advice based on my experience, avoid them.”

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Posted 2 years ago

“Very pleasant and professional driver, extremely helpful and reliable service would recommend and will use again. Excellent customer service.”

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Posted 2 years ago

“Information given before delivery was timely and accurate. Delivery was punctual and the driver and his colleague were polite and friendly. Will use again!”

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Posted 2 years ago

“Excellent service. Definitely use them again and recommend to friends.”

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Posted 2 years ago

“They were very punctual, good communication and picked up my items with care. Very professional service and prompt. Thanks so much for an amazing job. Highly recommended.”

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Posted 2 years ago

“Very satisfied customer. I was kept informed about the arrival time of the pick up, care was taken with the piano on collection and delivery. I would recommend AnyVan to my friends.”

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Posted 2 years ago

“Excellent service. Great chaps. Would use again if required.”

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Posted 2 years ago

“Very late but excellent drivers/movers”

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Posted 2 years ago

“Excellent service. Definitely use them again and recommend to friends.”

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Posted 2 years ago

“Very efficient but arrived 45 minutes early so we had to rush a bit. But they loaded and unloaded very quickly. Only negative side was the fact the driver was smoking inside the van.”

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Posted 2 years ago

“Great Guys, perfect service! Highly recommended!”

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Posted 2 years ago

“Professional, polite, communication excellent. Highly recommended”

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Posted 2 years ago

“The two lads were brilliant very friendly and polite they arrived right on their schedule time and done a great job I would definitely recommend there company to anybody hundred percent professional unfortunately I won't be moving again but would definitely recommend their company.”

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Posted 2 years ago

“We decided to book with any van for our removals. This was a big mistake. Initially we did all checks online and via phone with them and they clearly stated the delivery men will be professional, would have all the tools and will stay as long as needed to complete the job at no extra costs. The people who arrived did initially seem capable but we soon realised they were not competent nor were they friendly or willing to help. Anyvan told us that we can go over 10% of the items listed but these people clearly refused to take anything extra that wasn’t listed and they were telling us “anyvan doesn’t know what they are doing” “Anyvan can jog on we won’t carry anything extra” they made several more comments. We addressed these concerns to Anyvan several times during our moving day and Anyvan kept promising to call us back in half hour but we never heard anything… in the end the workers left a TV on the wall as they didn’t have the tools, they didn’t assemble our sofa and just dumped it in a room. They also damaged our new property. When we called Anyvan to raise a complaint they informed us they will send out another driver the next day at no extra cost and they will have someone remove TV from old property and also assemble the sofa in the new property. When we rang the next day Anyvan blatantly refused to help and said if another removal team comes out there will be a further charge. Moving home is meant to be a good time but Anyvan made it a very big hassle for us. They don’t have competent staff and their customer service is a disgrace. Anyvan are thief’s who will say absolutely anything to get a booking then refuse everything by sending people who don’t have a clue what they’re doing. Please avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“Used this company to move belongings from Somerset to Harrogate. Van due to arrive between 8am-2pm, arrived at 6pm, had several conversations with customer service, told they’re on way but lied to all day. 2 guys turned up, both non English speaking so communication zero, van was already half full. One guy rushed in and just started grabbing my things, no order, no inventory checked, van loaded in the dark with aid of torch as inside light not working on van. As van already half full 3 of my items would not fit on but I couldn’t make myself understood so just left those and will have to now make another trip. I was fairly satisfied that my items were secured safely and managed to understand from one of the men that mine was the first job in the morning. The van arrived finally in Harrogate around 12 the next da. When they opened it up I could have cried. They had picked up a sofa from someone else and to make room for it they had moved half of my things by picking them up and literally throwing them on top of each other. My fridge freezer had been secured safely when it left my home but it had since been shunted further into the van causing my boxes to fall over and the fridge now had a big dent in it and a huge scratch the other side. 3 more items of furniture were damaged pretty much beyond repair. They didn’t care one bit, shrugged their shoulders and one in broken English said No worry if broken they pay! I’ve received £12 refund for missed time slot and I have a claim going through for damaged items but I don’t hold out much hope for that. Do not use these cowboys unless you want the most awful experience you can have.”

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Posted 2 years ago

“My parents hired this company to help them move furniture into their new home. The furniture was poorly handled and arrived with many pieces damaged, some damage was cleverly hidden drawers wedgded shut broken inside, handles wedged on...etc. We attempted to complain but were fobbed off until after 2 weeks we were told it was too late for them to take action. A terribly disappointing and expensive start to a house move. Cannot recommend. Would never use again!!”

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Posted 2 years ago

ANYVAN is rated 3.5 based on 2,969 reviews