Emily Gray
AV ask if you mind the job being completed in 'multiple trips' which means they will send a small van and take ages to complete the job, even if you specify you need to be out by a particular time. So I strongly advise, that unless you are time-rich on moving day, do not accept that condition. We just moved a three-bed household and they totally underestimated the length of time it would take, CHARGED ME EXTRA, damaged two large items, bickered, and quibbled about tiny aspects of my inventory. They don't make this clear in advance but the driver can contest your version of what a small/ medium or large box is, and then charge you extra. In our case I had over estimated the number of boxes we had, but the driver complained they were misspecified, and wouldn't move them unless we paid an additional premium. The job was also three and a half hours late in exiting our first property, which caused a huge row with the family moving in. It was a very stressful experience and I can't in good faith recommend them. Also, I bought the insurance they were selling, which I was told would not cover the costs of my smashed wardrobe. I mean, there was almost nothing about their service that I could reflect on positively.
2 years ago
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