I had a long conversation with customer services the day before to book in my driver. I wanted a Night Storage Heater collected. They are heavy which is why I booked 2 men. I was absolutely transparent; I provided the company with the weight of the heater - 150 kg. The men were collecting it direct from the warehouse which is about 15 minutes away from my home. Shortly before due delivery - I received a phone call from the driver rudely demanding more money. As if I had been dishonest. Apparently the 10 bricks from the heater were packaged separately from the heater cover. Which I was not aware of, never having ordered one before. I said that I had paid for the whole heater to be picked up not just the cover. He rudely said he would phone the office. I dealt with Chelsea from Customer Services. I do appreciate that she tried to help and she was empathetic but I still had to pay additional money. I was told repeatedly that costs were made per item/inventory. I explained that it was one item - 1 x NIGHT STORAGE HEATER that had been separated by the shop. This caused a delay of nearly an hour. When the guys arrived at my door - 2 young men, over 6 foot tall, they brought in the bricks and the storage cover. It took less than 5 minutes. And at my calculations - they charged an additional £3 per brick. Absolutely pathetic. A disgraceful service. Cowboys. It is the luck of the draw - to the drivers you get. DO NOT expect any customer service or heaven forbid - COMPASSION. If they can squeeze some more money out of you - they will! I booked two men and a van as I didn't want to experience stress. I can't tell you how stressful today has been. I will NEVER use this company again. Please don't either.