Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“There wasn’t a score lower than 1 star , otherwise it would be minus 5 * Anyone moving , do NOT use ANYVAN ! I booked 2 people to move things including a heavy cupboard from a lock up Waited in 8am-12 , then they sent just the driver. Couldn’t do it as I couldn’t lift heavy things. Rang Head office - SO sorry , we’ll get 2 people on it . Waited until 6 , just the driver arrived again ! 😡My other half had to drive back & forth to Halifax, sister rearranged plans, new neighbours roped in as by the time the second van turned up with just the driver - head office was closed , I’d left the lock up so had no where to put the furniture.? It’s like uber , they subcontract out so there’s a middle man getting a driver . I paid 95 driver only gets £30 it’s wrong on every level . Eventually got a refund for the helper who never materialised on either occasion after numerous calls , WhatsApp chat was no help whatsoever. .I Wrote to Angus Elphinstone - ceo who apparently would love to hear from me - not heard back , and yet it says everything. I would rather break my furniture up into small pieces and carry it all on my back as many times as necessary, rather than use this business again - just in case you’re in ANY doubt as to how horrendous the experience is . Stressful, Disappointing, Uncaring, Unreliable , UNACCEPTABLE”

Helpful Report

Posted 1 month ago

Hi Stephanie, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the frustration this caused. We completely understand how stressful this situation must have been, especially with the repeated issues on the day and the impact it had on your plans. Please be assured that your concerns have been taken seriously, and a member of our Service Quality team has reached out to you directly to review what happened and work towards addressing this with you. We’re also sorry to hear that you didn’t receive a response after writing to Angus. While he is not customer-facing, your feedback is still important to us and is reviewed by the relevant teams internally. We truly regret that this experience has left you feeling this way, and we appreciate you bringing it to our attention. Kind Regards, AnyVan

Posted 1 month ago

“Extremely disappointing experience – damage, missing items and poor handling throughout I used AnyVan for a full packing, storage and redelivery service, and my experience was extremely disappointing from start to finish. The issues began well before redelivery. Delivery dates were changed more than once, and when the team eventually arrived, there were multiple issues raised by the drivers (including concerns about stairs) which appeared to result from poor communication between their office and delivery teams. This created unnecessary friction and made what should have been a straightforward process stressful and disorganised. During the storage period, communication was particularly poor. I found it difficult to obtain clear information, and at times it was unclear where my belongings were or who was responsible for managing them. This significantly reduced my confidence in how the service was being handled. As part of the service, AnyVan were responsible for packing the majority of my belongings, including valuable items. However, when my goods were returned, it was evident that items had not been protected or handled to the standard I had reasonably expected. The delivery team placed my belongings into my private storage unit and locked it, without giving me the opportunity to inspect the contents. When I accessed the unit shortly afterwards, I discovered extensive damage and two missing items, with total losses of £7,950. I raised a formal complaint and provided a detailed inventory and supporting evidence. AnyVan declined to investigate or offer compensation, citing a requirement to report damage within 7 days. In my experience, this was unreasonable given that I had no opportunity to inspect the condition of my belongings at the point they completed delivery and locked the unit. I escalated the matter through their complaints process and have also reported the issue via Citizens Advice, where it has been referred to Trading Standards. Overall, I found both the service delivery and the handling of my complaint to be poor and below what I would reasonably expect from a company providing this type of service. This experience has significantly reduced my confidence in using similar services in the future. Based on my experience, I would strongly caution others to think carefully before using this service. If you do proceed, I would recommend maintaining constant oversight of your belongings and not assuming that packing, storage or handling will be managed to the standard you might expect.”

Helpful Report

Posted 1 month ago

Hi Nic, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 1 month ago

“I would suggest that this was a nightmare move. It was one of the worst experiences we've ever had moving. We have moved a few times before with moving companies and never had any issues. The guy on the phone (who I believe is the real cause of the issues here) promised that it would be easy, seamless, and just like we had always had with other companies in the past. I will preface by saying that the main reason we didn't use the previous company is that they were region specific and do not cover the area that we were moving in, unfortunately, as they are actual professionals. We paid £900 and gave an inventory of everything that would could think of. This included disassembling a king bed and a wardrobe and reassembling those items in the new house. This was the only part of the experience that went as it was supposed to. All boxes were labelled (we also put more boxes on the inventory than we needed to be safe and sure) with the room they needed to be in. Approximately 50% of the boxes were simply placed in the dining room. This obviously meant that I had to spend the next two days moving all the boxes into the right rooms, (which is very difficult physically for me but we literally did not have a choice.) The mattress was delivered to the new house caked in mud because they had placed it next to a piece of garden furniture? This seemed to flag to me as the company not really knowing what they were doing. What thought process would lead this to take place that was professional in nature? There was also some other minor damages to pieces here and there, scrapes and the like, which is not tremendously terrible but not great. The guy we spoke to on the phone originally promised us that absolutely everything would get moved. About half of the boxes that we had put on the inventory was moved. So by far most of the day was doing it "the old fashioned way" where everyone we knew with a car went back and forth and I went up and down stairs. I literally paid a thousand pounds minus change to avoid having to do this and we did it anyway. The people who came to do the move seemed really nice and I'm not sure how much of the disaster was their fault vs the fault of lack of communication vs the over promises made to us at the point of sale. We would also like to point out that the guy on the phone said that furniture could be disassembled on the day and (again) that there will be more than one trip done if necessary. The absolute main thing that he said that was a huge issue was "if it can fit out of the house, it does not need disassembling." This was a huge issue because it meant that the team that were back at the house needed to disassemble five or six pieces of furniture (that obviously we also had to deliver ourselves) that we could have done in the weeks prior had we not been lied to. There was also furniture that was packed improperly into the van which broke so we need to buy some new book cases as well (this is obviously on top of the - might I remind you - grand I spent to not have to do this.) I would suggest doing anything other than using any van. Any access point you have, anything -- a guy that you know that owns a van and doesn't mind lending it to you for an afternoon will give you a much, much better experience and won't cost you an absolute fortune. I'm giving a 2/10 instead of a 1/10 because the guys did do the bed and wardrobe in a reasonable timely manner and that wardrobe was a nightmare to put up. It seems that that's their main skillset. They also arrived exactly when they said, which is apparently a main criteria.”

Helpful Report

Posted 1 month ago

Hi Cameron, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 1 month ago

“Easy to book. Lots of communication by text, WhatsApp and phone. Delivered on time by a cheery delivery man. Excellent, would recommend.”

Helpful Report

Posted 1 month ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“I was so pleased with the service from Anyvan. They were affordable, reliable and took great care with what they transported. There communication throughout the process was superb. I would 100% recommend them to everyone.”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“A relatively small job was handled very efficiently. The guys moved a large modular sofa, large coffee table and large stand lamp. Great job and would certainly use them again.”

Helpful Report

Posted 1 month ago

Hi Charlie, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Be Ry good and helpful”

Helpful Report

Posted 2 months ago

Hi V! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“AMATEURS. Not a clue of what they are doing. They give you what looks like a good quote and then the day they arrive everything that doesn’t go in the card boxes (they themselves estimated) costs extra!!!!!!! Laundry basket? Extra. You have your own stuff boxed? Extra per box… and so on and so on… I had to call another company to finish my move for a decent price on top of the huge bill I had already paid to AnyVan. They aren’t clear about anything and my move was an absolute nightmare thanks to them.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced during your move. Moving home can be stressful, and we completely understand how frustrating it must have been when your expectations were not met. To clarify, AnyVan operates as an inventory-based service. This means we rely on customers to provide accurate details of everything they need to move. Based on that information, we allocate the space, time, and resources required for the job. While our teams can offer guidance if requested, ultimately customers know their homes and items best, and it is their responsibility to ensure the inventory provided matches their requirements. To put this into perspective, two households with the same floor plan can have completely different items inside, and even within a two-bedroom apartment, the number, size, and type of items can vary significantly. Our estimates are offered as guidance, but what you book is ultimately based on your discretion to ensure it suits your needs. A member of our service quality team has reached out directly to address your concerns and provide support. We hope this helps clarify how our process works and shows our commitment to listening to feedback and improving our service. Kind regards, AnyVan

Posted 1 month ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 1 month ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 1 month ago

“Good communication”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Extremely disappointing experience with AnyVan. What should have been a straightforward collection of three sofas, a dining table with chairs and a display cabinet turned into a stressful and uncomfortable situation from the moment the removal team arrived. The job had already been booked and paid for in advance at £450. However, instead of getting on with the work, the team immediately started scrutinising the size of the items and questioning everything. I was then told that I would need to pay an additional £250 for one extra item, something that had never been raised during the booking process. Being asked for more money once the movers are already at your door puts customers in a very difficult position and feels extremely unfair. What should have been a simple job suddenly became an argument over unexpected charges. The overall attitude from the team was negative from the start and the professionalism was lacking. Customer service sounded polite on the phone but were ultimately dismissive and offered very little help in resolving the situation. The whole experience left me feeling very uncomfortable about how this company operates. After reading other reviews, it seems I may not be the only person who has experienced similar issues. If this matter is not properly addressed, I will be escalating my complaint further through consumer channels and additional review platforms so others can make an informed decision before booking. I strongly recommend thinking twice before using this company.”

Helpful Report

Posted 2 months ago

Hi Marselle, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience was stressful and disappointing. A member of our Service Quality team has reached out to you directly to discuss your concerns and see how we can assist further. We appreciate you bringing this to our attention, and your feedback will help us improve our service going forward. Kind Regards, AnyVan

Posted 1 month ago

“I had organised a mattress and bed to be collected. I liked the way you could track when the delivery driver was near. They were professional, and had a friendly manner. The goods were delivered that evening in good condition. Would use again.”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Punctual, efficient and seamless booking system. Easy to modify and clear.”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Window broken by moving team. Table broken. At least 3 other items scratched and chipped. Incredibly rude movers. Still no resolution by AnyVan. Unable to speak to complaints/claims team. No resolution. One star given because zero is not an option.”

Helpful Report

Posted 2 months ago

Hi Camilla, Thank you for your understanding of how our service works and for your patience. Our team has reached out to assist with your concerns and provided guidance on how to proceed. We appreciate you taking the time to share your feedback. Kind Regards, AnyVan

Posted 1 month ago

“Great service, I don't need to collect goods, I just wait at home to be delivered ~”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Quick and easy deal with. Thanks”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Had a great experience using AnyVan to move from our 3 bed house to our new place 4 hours away. Florin and his partner couldn’t do enough to help. Thank you.”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Had a great experience using AnyVan to move from our 3 bed house to our new place 4 hours away. Florin and his partner couldn’t do enough to help. Thank you.”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Had a great experience using AnyVan to move from our 3 bed house to our new place 4 hours away. Florin and his partner couldn’t do enough to help. Thank you.”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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