ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.53

3.5 Rating 3,323 Reviews

64 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a 1st time user of a courier sevice I was a bit apprehensive, however it couldn't have gone more smoothly from getting a quote to receiving my delivery. Good value too: transporting a large artwork 4ft x 5 ft and about 30Kg 100 miles from West Midlands to Lancashire. Great communication and very professional. I'd use Anyvan again.”

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Posted 1 week ago

“Excellent”

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Posted 1 week ago

“Arrived on time .Took care with furniture Same day delivery within an hour”

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Posted 1 week ago

“Excellent service and delivery.”

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Posted 1 week ago

“Excellent service from AnyVan. I have used them many times before and I have always been very happy with the communication and being kept up-to-date at all times on the location of the driver. Their quotes have always been competitive and their drivers are very polite and helpful. Happy to use them again in future.”

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Posted 1 week ago

“⭐ 1/5 – ANYVAN: EXPENSIVE, UNRELIABLE AND APPALLING CUSTOMER SERVICE! Do not assume AnyVan is cheap. We paid €3,100 for an international relocation from Spain to Austria — in full, in advance. Before booking, their sales representative called repeatedly to secure the deal, promised that cash payment would be possible and assured us he would remain our contact person. In the end, cash payment was not possible, we had to pay everything upfront, and he became unreachable. Our belongings were collected by an undisclosed subcontractor, placed in storage in Spain without prior notification, and never delivered on the agreed date of 26 October. We travelled to Austria for nothing, incurred €560 in hotel expenses, additional travel costs and lost working time. My 87-year-old father, recently widowed, is now staying with us in Zurich while his rented apartment in Austria remains empty. Four days after the agreed delivery date, we still have no verified information about where the truck is, no driver's contact details and no reliable proof that our belongings have even left Spain. AMR Movers, the transport company assigned through AnyVan, has repeatedly ignored our emails and formal complaints. And AnyVan's response? “We are only an intermediary.” They continue referring us to the very company that refuses to answer. €3,100 paid upfront. No delivery. Additional expenses. Endless chasing. No accountability. This is not a budget service. It is an expensive and deeply disappointing experience. I strongly advise against using AnyVan for an international relocation.”

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Posted 1 week ago

“Fantastic team , First class service will highly recommend to friends.”

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Posted 1 week ago

“Our Van driver was excellent and couldn't do enough for us. I would happily recommend this company to all my friends & family, 5*.”

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Posted 1 week ago

“The team that moved me were kind, patient, professional and so helpful”

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Posted 1 week ago

“So pleased I found this company, I had to have a car picked up and delivered to my home. Really easy to book and the price wasn't to bad when you consider whats involved. I got regular updates from the driver and could also track where he was. Don't intend getting another car but if I do I will use AndyVan.”

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Posted 1 week ago

“The team that moved me were kind, patient, professional and so helpful”

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Posted 1 week ago

“Let’s start with a positive , that the driver and helper , really friendly and energetic pair, I’d booked a 1pm-5pm time slot , they did not arrive until 21:30hrs , so by time the loading and traveling to the new address , it was half past midnight , I’ve noticed a few dents in my new fridge freezer and a few scuff marks on furniture . .. like I started with , the driver nice team but the time slot was a complete nightmare, exchanging keys and complaints from my new neighbours regarding the time of delivery.”

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Posted 1 week ago

“Brilliant ! First time I'd used any van so was a bit anxious whether they would be any good. The booking system was super easy and straightforward. The collection was smooth and on time and the drop off was the same. Would definitely recommend. The guys were super polite, even remove their shoes and carried a very heavy piece of furniture up a twisting staircase. Can't thank them enough. Definitely going to use them going forward and recommend.”

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Posted 2 weeks ago

“Excellent service all round, easy to book, easy to pay! Driver was great too, arrived when he said he would. Thanks and would def recommend.”

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Posted 2 weeks ago

“Very smooth delivery service, communication excellent throughout with regular updates and on delivery day live tracking. The van turned up on time and the two guys who delivered our furniture were well organised, polite and cheerful. Excellent service I’d recommend AnyVan to anyone.”

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Posted 2 weeks ago

“Amazing experience from start to finish. I had to do nothing, and the whole experience was smooth, easy and better than I could have imagined”

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Posted 2 weeks ago

“We had a house move booked in for Saturday 24th October between 10am and 12pm. My husband was waiting at our old address while i waited in our new address. Neither of us drive and we had to be out of our old address that day. At 11.45, i had a phone call from anyvan saying the driver had been delayed and to expect him between 1 and 2. All fine. We then heard nothing. The driver tracker was not moving and so did not seem to be working. I tried the call the driver function 4 times but it did not connect. At 2pm and still no sign, i rang customer services. They put me on hold for a long time and when they cam back on, told me they'd spoken to the driver and that his nearest estimate would be 4pm....they could not quite explain to me why he was delayed by 6 hours. At 4pm, the drivers tracker had still not moved and 3 more phone calls were still unable to connect. It became clear that Id been lied to and that the customer servuce advisors were just making up ETAs to get me off the phone. I had no choice but to reschedule for the next day and we spent our first night in our new home with no furniture. I then had to travel back to our old address early the next morning and pay for additional train fare and my husband was forced to miss his shift at work, so we have lost a days income as a consequence of the delay. We had different drivers the next morning and they were very professional and are the only reason why im giving 2 stars as opposed to 1. Anyvans response? A good will offer of 10% refund which theyve rounded up to £50. How they think a 24 hour delay and 6 hours of waiting around and being lied to is worth £400 is beyond me. I definitely would not recommend or will be using them again.”

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Posted 2 weeks ago

“An excellent service, have used them twice now and it’s easy, seamless and you’re kept informed at every stage. Drivers have both been friendly and professional and it’s 100% value for money - would highly recommend and will use them again”

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Posted 2 weeks ago

“Kept very well informed at every stage and move went very smoothly.”

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Posted 2 weeks ago

“Good, quick, excellent service”

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Posted 2 weeks ago

ANYVAN is rated 3.5 based on 3,323 reviews