ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,771 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Job. Thank you.”

Helpful Report

Posted 1 month ago

“Delivery drivers excellent but disappointed that price increased by £87 on viewing especially a table being assessed as 6 seater which I felt was unfair. Payment system did not work on line and it took an age to discuss with someone at time. Also conflict on job booking stating house had a lift which it did not. Unsure how this happened as job was booked by your team”

Helpful Report

Posted 1 month ago

Hi Alan Thanks for your feedback. We’re glad the delivery team did a great job, but we’re sorry the rest of the experience fell short. We understand your frustration with the price increase and will review the table assessment to ensure fairness and transparency. We also apologise for the payment issues and the time it took to get support. Lastly, we’ll investigate why the booking showed a lift when there wasn’t one, as this was arranged through our team. Thanks again for raising this — your feedback helps us improve. Kind Regards, AnyVan

Posted 1 month ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

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Posted 1 month ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 1 month ago

“Adrian and his team were excellent. The service was fast and efficient. They understood the instructions I provided clearly and followed through and went beyond to ensure I was satisfied and everything was done well. If needed I would use Anyvan again and request for Adrian and his team 😊. A job well done and thank you to other team Eleesha and Liam for explaining process and fees. All my concerns were answered clearly.”

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Posted 1 month ago

“No había contactado nunca con ellos y la experiencia ha sido muy buena.”

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Posted 1 month ago

“Excellent service very friendly and very prompt”

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Posted 1 month ago

“On time affordable and efficient”

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Posted 1 month ago

“Anyvan Guys were Quick,efficient , polite and Handsome , what more could you want ! - Thank You”

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Posted 1 month ago

“Good communication regarding delivery, helpful and courteous.”

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Posted 1 month ago

“Punctual and got the job done!!”

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Posted 1 month ago

“Great service and a really convenient platform, my experience was overall good and I'd recommend it hands down. Only downside is the short time between the moving date and having the driver details, specially when moving to a long distance, hence more planning needed.”

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Posted 1 month ago

“I had an amazing experience with Anyvan. Shivraj transported my vehicle and he's the most pleasant driver I've ever met. No regrets using Anyvan.”

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Posted 1 month ago

“Easy to arrange, driver was friendly, efficient and professional, no hitches, a very smooth process, highly recommended 👍✳️✳️✳️✳️✳️”

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Posted 1 month ago

“Excellent value Great communication First class customer service”

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Posted 1 month ago

“The two team members were quite great and very professional. Arrived even earlier than schedule and were very greatbwith the movement. I'll definitely use them again and will also recommend them”

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Posted 1 month ago

“Always exceptional service. Good quality, timely, competitive pricing, excellent staff”

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Posted 1 month ago

“Reliable and professional company. Highly recommended.”

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Posted 1 month ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

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Posted 1 month ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 1 month ago

“I thought the fixed price we paid for carriage was fair, the platform is modern and worked well, and the driver picked up on time, dropped off a bit late on the day, but kept us in touch re delays. Fragile goods had been well looked after. It was a positive experience from our perspective.”

Helpful Report

Posted 1 month ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

Helpful Report

Posted 2 months ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 1 month ago

ANYVAN is rated 3.4 based on 2,771 reviews