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ANYVAN Reviews

3.3 Rating 2,195 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

3.3

Based on 2,195 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Posted 1 month ago

“Company is so non ethical”

Posted 1 month ago

“Stress free experience”

Posted 1 month ago

“Very happy with the service we received from ANYVAN. It was very quick and simple to book.We were kept informed of the delivery time. I was working from home when they arrived, but this was not a problem for them. They were very helpful, courteous and pleasant. Would use again, and recommend to others.”

Posted 1 month ago

“Everything I was told would happen, Did”

Posted 1 month ago

“I'll just leave my email complaint, after going back and forth for months. The only offer they could give was £10 off the next time I use them. I'd never use them again. Rude driver - booked and paid for two people to help move a full house of furniture. He turned up alone, so we had to help. Helping actually meant that we did ALL the lifting and going up and downstairs. He drove the stuff to the new property where we waited for 3 hours as he did other jobs in-between, he half-assisted in unloading the van (dropped our property, and didn't care). Then just drove off, leaving us to move all the stuff up 2 flights of stairs ourselves (you actually pay to have them take things up the stairs). He forged my signature to say that I was happy with the competed job - despite a lot of my property being damaged. Contacted AnyVan for MONTHS afterwards and they took no responsibility for the fraudulent signature, or the fact we did most of the work (all but the driving). They didn't give a rats behind. Very patronising on the phone They ended up offering me £10 towards the next time I use them - which will be never.”

Posted 1 month ago

“Excellent. Good comms prior to collection; Keep up to date with progress on the day with overall service excellent. Would use again without a second thought. Far cheaper (& easier) than hiring a van and moving items ourselves.”

Posted 1 month ago

“Had a car moved 280 miles by Anyvan as the quote was fair. They did not let me know a time for pickup as stated so I had to chase them. They were 4 hours late picking up the other end from the chap i bought it from. There was no communication. I had to keep contacting them. They then changed delivery to me to the next day! Again they did not communicate and their tracker was never updated. Funny they recalled the feedback email. AVOID”

Posted 2 months ago

“I have used AnyVan for the first time for a small removal, the quote was really attractive but I didn’t know what was waiting for me. The driver came very rudely counting the items one by one, then he tried to force me to pay £110 for a 20 seconds walking distance which is crazy! I managed to reduce the price by 50% . The driver himself told me that AnyVan uses low prices with hidden fees purposely. Anyway, I went to my new property and didn’t unpack my stuff straight away, I left the TV at last as TV table didn’t arrive from Ikea, when I turned it on, I noticed that the driver had damaged it! I asked Anyvan for reimbursement but they rejected my claim ! It’s a scam, I will never use them again.”

Posted 2 months ago

“Brilliant service from AnyVan! I was kept updated at all times about collection and delivery times. Quote was very competitive and the driver, Fabio, was brilliant, very friendly and helpful. I have used AnyVan a few times before and would definitely use them again in future.”

Posted 2 months ago

“Absolutely appalling treatment yesterday. We bought a wardrobe flat packed from jysk in Wakefield. We asked about delivery which we were told was by anyvan and would be £26. A lot considering they were driving two miles up the road. We asked if they would take it upstairs in that price as my partner and I both have bad backs., and not just feeble back ache, i have a metal plate in my spine and under no uncertain terms must i lift. We were told we had to go online and sort the delivery and yes it included taking it upstairs. On their web site there was a choice of two prices depending on the size of the package. We didnt know which size ours was so decided as they were going to take it upstairs we would pay the higher price of £40. They arrived this morning flatly refusing to take it upstairs. My partner argued with them that we had paid an extortionate amount for that service but it was left at the bottom of the stairs. We are now going to have to lift it up between us. Shocking service, what a disgusting company.”

Posted 2 months ago

“Bad company don’t use”

Posted 2 months ago

“Absolutely great! Booked for next day, goods picked up and delivered carefully and within the indicated time slots. Easy tracking system and timely updates. Will not hesitate to use this company again!”

Posted 2 months ago

“Today, I made an agreement with this company to move my house to a warehouse. They did not inform me what kind of belongings I have and whether their information is important. They also entered the information I gave incompletely into the system. The driver they sent is a disgrace. The vehicle is very small. I said I have a king size bed. It did not fit in the vehicle. We tried to put it in a difficult way. The driver who will help is looking for an excuse not to work. So much so that they ruined my whole day and my belongings. Their customer service is a bit low. They hung up the phone on me several times. They treated me badly. While they were on the line, they had a meeting with the driver to create an argument. Their workflow is terrible. And they are doing business against human rights. Do not choose this campaign. It is incredibly scary. It is so bad that I wouldn't even want to spend time on such things. But I want to write everywhere. I told them to refund my money. They talked like they were making fun of me. They spread the entire half-hour job into 4.5 hours. They caused me so much stress that I want to say more as I write. It's very bad. Don't choose it.!!!!”

Posted 2 months ago

“I asked for a Luton van and got a fiat mwb ducato. I asked for 2 strong men and got 2 persons unable to lift anything heavy which made everything take twice as long. They refused to take the worktops along with other items as they were too long for their van and suggested I arrange for them to return the following day for an additional charge. They did not have any protection for the items and scratched almost every kitchen door as they squeezed it into the van. I send pictures of the complete kitchen to Anyvan to ensure there would not be any problem. I attempted to call them several times but they did not return my calls.”

Posted 2 months ago

“Incredible incredible service.”

Posted 2 months ago

“The pre day service was excellent, on the day was acceptable. BUT do not make a mistake with what you have, they charged me £6.50 per box extra, might not sound a lot but that equated to a increase of 30% to the end bill, I have no problem paying extra for the boxes but the £389 extra on the day was taking advantage of their customers stress. Would not use them again.”

Posted 2 months ago

“Transfer went very smoothly, Adrian was brilliant would definitely use again.”

Posted 2 months ago

“Absolutely brilliant. If all your drivers were like Gary, definitely a great company”

Posted 2 months ago

“Quick timely can book with short notices AnyVan saved our moving home drama’s.”

Posted 2 months ago

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ANYVAN is rated 3.3 based on 2,195 reviews