AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,574 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall,
Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 3 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get the GPS to work. All to do with APN etc. It gives instructions for bt mobile pay as u go,but they no longer to a sim card with that. Haven’t had time to visit Vodafone ( our current Sim), but they are usually not keen on helping with gadgets rather than mobiles. Our last tracker was also from China , but a watch. I managed to get that one working. It lasted about 4 yrs. Jury still out on this tracker.”

Helpful Report

We're sorry to hear that our customer had trouble setting up this device. We've contacted this customer to offer our support and our customer service team are always available to help with the set-up of any of our technical products, by email or telephone. We also have a 30 day returns policy should any product not be suitable.

“Will write a review when I receive the product. Not arrived yet!!!”

Helpful Report

We sincerely apologise that this customer has had a late delivery on their order, unfortunately the reason for this delay was that the order was placed for items that were available to preorder, unfortunately that shipment was delayed which has caused these difficulties for this customer. We have now completed delivery of this product, however we do apologise for the inconvenience this has caused.

“Perfect service. Highly recommended.”

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“excellent customer service and very fast delivery”

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“excellent phone easy to set up and use would recommend, great customer service and delivery very quick”

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“Mother in law is deaf and has poor sight, she can hear without the booster but can't see faces on the buttons so we just put a big letter and also she can feel for the button. I was under the impression buttons lit up for incoming calls but must have been another model, would have been a bonus for her but otherwise a very good buy at a fair price.”

Helpful Report

“I bought the device for my Mam who has dementia. I wanted to make it easier for her to switch on the TV, find the programmes she watches and adjust the volume. I like the fact that there are only a few buttons to press and that they are brightly coloured. It was easy to set up the device but my Mam is not finding it easy to use. She sometimes holds it upside down so can't find the on/off button. It takes a few seconds for the TV to come on after pressing the on button and when a channel has been selected it takes a few seconds before the channel can be seen. The result is that my Mam thinks she has pressed the wrong button and tries again. She likes watching Emmerdale on channel 3 and is used to pressing 3 to find it. On the new device she has to scroll through the channels (I've selected several for her) until she can see the programme. The channel number appears in the top left corner of the screen in a small grey box but this is not easy to see and disappears very quickly. Similarly the information about the programme that appears on the bottom of the screen is not there long enough to take in. I selected 14 channels for my Mam to watch but realise that this is too many to scroll through and will reduce this to see if that makes it easier for her. She can use speed dial on her phone and I think she would find it easier to have a remote with 4 channel buttons to choose from.”

Helpful Report

We're sorry to hear that our customer is having some issues with the Flipper and the favourites feature. The problems described can either be fixed by using slightly different programming, or are features of the TV itself and are unfortunately not changeable by a remote control. We're going to email our customer directly with further information and links to our support articles, along with our contact details should they need to get in touch. Kind regards, the AlzProducts Team

“Nice looking clock and tells my elderly Dad what day and date it is, and especially the time of day is very helpful.”

Helpful Report

“What a very useful clock, I bought it mainly because I am having problems remembering the day of the week, this has really helped my day. It’s well made and the delivery was really fast. If you can see your way to giving me a discount on a second clock, I will buy one for my neighbour as a Christmas present, how does that grab you?”

Helpful Report

Thank you for your review of this product. We are happy to hear that our customer is pleased with their order, and that it is proving very helpful. In regards to discounts and offers, one of our customer service team will contact you later today with further information on this.

“Prompt delivery. Easy to set up. Very loud ring call which is easily adjusted as so is the volume of the receiver. Receiver sits well in the recess and easy to pick up with arthritic hands. Stopped all the random misdialled numbers. Very satisfied with the product and would recommend.”

Helpful Report

“The fact that the dial pad can be covered is a boon and prevents my 88yo mum from making calls to both the wrong people and at the wrong time. She now has 4 options only which is all she needs”

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“Very efficient and delivered promptly”

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“Got these for Mum to help her to stay focused on things these are great Excellent buy”

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“Great 👍”

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“I had a problem setting the flipper up (which was NOT faulty), for my elderly mum who has dementia, the help that I got from Alzproducts was second to none, superb, to me good after sales service is vital, I was not disappointed, thanks Tom!!”

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“Speedy delivery, good communications and best price for purchase. What's not to like?”

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“There was a slight hiccup with my order, but this was dealt with quickly and professionally. Good service.”

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“Ordering online was easy and the product arrived promptly. The clock was priced very competitively when compared to similar products available from other providers. My mum is delighted with her clock, which was easy for me to set up for her. Thank you for your efficient service.”

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“Hi, A very good product which doesn't need any improvements in it's self, however, the enclosed documentation does. There is no indication any where on the box or in the paperwork that the clock is already set up with correct time and date etc, whereas your advert correctly makes a big point of this. Even more important, there is no mention of whether the clock automatically adjusts to winter and summer time. Does it? D A George”

Helpful Report

Thank you for your feedback on our product, this clock does not automatically adjust for the winter and summer, and we do apologise that this information is not included in the instructions. Unfortunately there isn't any mention of the 'Plug & Play' feature in the enclosed retail packaging and documents, although it is advertised on our website. The reason for this is that this service is provided by AlzProducts before dispatch and not the manufacturer. If we were to include information regarding this it would require an additional print-out for every clock, and there are a few reasons why we wouldn't wish to do this. We hope you find this response helpful for the issues you have raised.

“Excellent service. Product arrived very quickly and is of a very good quality. I would recommend this company to family and friends and use again myself.”

Helpful Report

AlzProducts is rated 4.7 based on 4,574 reviews