AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,977 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,977 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasn't arrived yet!”

Helpful Report

We're very sorry to hear that this customer is unhappy with how their order progressed. Unfortunately due to a stock issue we did not have enough stock to dispatch their order. We contacted the customer to notify them of the delay. We have now completed delivery of this order, however we do apologise for the late delivery and the inconvenience this has caused.

“Have never had such a rubbish piece of equipment to work with . I am in tears and about to put the player in the bin”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help.

“Despite the website accepting my order and indicating they had sufficient stock, they were unable to supply the goods in the timeframe they offered. They also prevented us ordering with a discount for disabilities, despite us caring for 30 residents with dementia!”

Helpful Report

We're very sorry to hear that this customer was unhappy with how their order progressed. Unfortunately we did not have enough stock to dispatch their whole order in one go. We contacted the customer immediately to notify them and to apologise for the inconvenience but the customer decided to cancel the order. VAT Relief for the disabled is a government scheme that allows the zero-rating of goods if certain conditions are met. To offer the VAT Relief we have to adhere to a strict set of rules from HMRC. The relief is only available for individuals who are buying the products for their own personal or domestic use. The relief is not available for businesses unless they are a registered charity.

“So terribly difficult to set up Also the lock screen comes on automatically,my mum I'd unable to unlock herself, so phone is virtually useless Wish I hadn't bought it”

Helpful Report

We're sorry to hear that our customer had trouble setting up this device. We've contacted this customer to offer our support and our customer service team are always available to help with the set-up of any of our technical products, by email or telephone. We also have a 30 day hassle free returns policy should any product not be suitable. We have queried the lock feature on the phone with the manufacturer and they have clarified with us how this works. There is an automatic safety feature that locks the phone after use, so the user does not accidently make calls. For example, when the phone is in a pocket or handbag. The phone needs to be unlocked to make a call but not to receive one. To unlock the phone to make a call then a longpress on button ... is needed. We will look at adding this information to our product page.

“Cannot get this control to work with sky tv ☹️”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help.

“Not received my item yet, but been sent an email asking me to give a review on my purchase?”

Helpful Report

We're sorry to hear our customer was asked to review their purchase before it has been received. This product was purchased on our website as a December pre-order. We have contacted our customer to confirm the information.

“If anyone thinks it is simple and easy to configure the Flipper remote, then think again. The design is great. I bought it for my 90-year-old mother who has sight issues, and I cannot fault the clear and easy-to-use buttons. But trying to understand the instructions that come with it is impossible. It is a Samsung TV that I wish you use the Flipper remote with, and after reading the instructions, and then re-reading them another 6 or 7 times, I thought I could have a go at configuring the remote to the TV. Theoretically, it's just a case of inputting the TV's PIN. But try as I might, I could not get the remote to work. I even changed the PIN on the TV in case I had the wrong PIN, but the remote would still not work with the new PIN. I tried troubleshooting, accessing the video instructions, which in itself is not straightforward, but it would seem I had been following them correctly. Either I have a faulty remote or there is something wrong with the instructions. The TV does not have a cable set up, and is just a simple TV”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We contacted our customer and gave some technical support and the problem has now been resolved and the Flipper is now working

“Thought this company produced games for the elderly”

Helpful Report

We're sorry to hear our customer had a negative experience on our website. We strive to offer a wide variety of products for our customers and are constantly making improvements to our range. We are happy for our customer to contact us directly so we can discuss this further, as feedback is instrumental in helping us improve our product offering.

“Haven’t received it yet!”

Helpful Report

We're sorry about the delay in dispatching our customer's order. This product was purchased on our website as a pre-order and our customer was updated by email about a slight delay. Our customer's order has now been dispatched.

“Some products superb.Some very very poor.”

Helpful Report

“Ordered almost 2 weeks ago for expected stock 27th Jan not it looks like expected stock 3rd feb no notification of shipping or delay or anything but a request to write a review on nothing”

Helpful Report

We're sorry to hear our customer was not updated about their order. This product was purchased on our website as a pre-order. Our customer has now been contacted with an update.

“Very small not worth the money”

Helpful Report

We're sorry to hear that our customer is unhappy with the product they've purchased. We do mention on our product page that this cup holds approximately 250ml of liquids. The cup is designed to be light and easy to hold for those struggling to grasp ordinary mugs. However, we do appreciate that not all of our products will always be suitable for our customers and that's why we do have a 30 day no hassle returns policy.

“Not had my order yet and said it was in stock when I ordered”

Helpful Report

“This item was never delivered So therefore I can only write a bad review. No correspondence from the company as to where my item is either, very disappointed.”

Helpful Report

We're sorry to hear our customer was not updated about their order. This product was purchased on our website as a pre-order. Our customer has now been contacted with an update.

“I bought an incoming calls only phone which was specifically for my father in law who suffers from dementia. The volume on the calls is far too low and the item does not have a facility to increase the volume. This company sells the phone specifically for people with dementia/Alzheimer’s but it is not fit for purpose.”

Helpful Report

“This company never answers their phones, all you get is a MESSAGE THAT THEY ARE NOT AVAILABLE, I RANG BOTH NUMBERS TODAY ONCE AT 9.15AM AND AT 10.45AM”

Helpful Report

“Not easy to set has dispensed wrong tablets at wrong time”

Helpful Report

We're sorry to hear that our customer struggled to set up the pill dispenser. We have reached out to our customer to offer some technical support to help get the pill dispenser working correctly.

“Book wasn’t at all suitable. We expected photos and printed text that you could read suitable for someone with dementia!”

Helpful Report

We're sorry to hear that our customer was disappointed with the Historical Scrapbook. The scrapbooks are designed to be shared as a reminiscence aid. We do have a 30-day returns policy, so the book can be returned for a refund if it is unsuitable. Please contact our customer service team and we'll be happy to get this booked into our system.

“Ordered clock 31 May payment, no sign of clock on 14 June, supposed to take 2/3 working days. 😑”

Helpful Report

We're sorry to hear our customer was not updated about their order. This product was purchased on our website as a pre-order. Our customer has now been contacted with an update.

“Really disappointed with the Relish DAB radio, despite being advised to reset it which is a minute hole which you need a phone key or similar to use, it will not pick up any radio stations, not DAB or FM, very expensive for what it is and doesn't work.”

Helpful Report

We're sorry to hear our customer was having problems with the radio. We have reached out to our customer to offer technical support and information about returning the product for a replacement or full refund.

AlzProducts is rated 4.7 based on 3,977 reviews