Helpful and knowledgable staff. Just a great pity that the telephone we bought for mum to restrict phone usage seems not to be compatible with my mums phone line. Tom was very helpful and sorted a refund. Will shop with this company again.
The quality of the articles I purchased is really good. My dad loves the tool shed puzzle and it's lovely to see him painting with the water, he really concentrates. Thank you for giving my dad the pleasure he gets from his new activities.
The Aquapaint were great, and although I can see the picture underneath, Mum can not so there is an element of surprise as it is revealed. The jigsaw is a bit of a tight and Mum requires assistance to fit the pieces together, but she has generally managed well. Great to have found resources that Mum can access at her stage of Alzmeimer's.
Although the product is ashamedly expensive, it is great for when my father in law visits as he has dementia, also it is good for myself to keep track of the actual date as well as the time
The letters and digits are a good size to help with seeing more clearly
I was able to buy it for my parents who struggle and this is a good product. But I feel its quite expensive for pensioners. That's why I've had to pay for it.
The one button radio I bought had no mains adapter included so I bought some batteries whilst I waited for AlzP to send one to me. After buying batteries I discovered the radio didn't work so it had to be returned before they would send me another. They provided a post paid label and dispatched a replacement immediately on receipt. So AlzP service was good, prompt and very courteous but I'm not yet convinced how good the radio is.
Brilliant product, exactly what we needed. Speedy delivery. Very friendly website - comes across as being real people behind it who understand customer requirements, not robots!
I had a problem with a locator system I had bought. AlzProducts (Tom Murray) went to a lot of trouble to identify the problem (in contact with the supplier) and explain it to me. I was offered a replacement with a different model, which I accepted, and which was duly delivered, and functioned perfectly. Throughout, I was treated with great consideration and was kept well informed, and the matter was dealt with promptly.
Overall, it was the best experience I have had in years, when seeking help from a seller!
I received the order quickly, well packaged. Although I found the dementia clocks difficult to programme initially, I contacted your customer service technical people and the technical man who helped me was extremely kind, patient anď helpful enabling me to set them up appropriate to my mother's needs.
Many thanks.
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