AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,428 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

AlzProducts 3 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to arrive but wish they were cheaper. Government should subsidise them!”

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“- ---------------”

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“Alzproducts very helpful. Bought pressure mat and motion sensor 5-6yrs ago for father. Lost mat in house move, dad passed away and now having to use motion sensor for mum. But now need pressure mat for her too, so bought that with transmitter, with advise from you. I did have difficulty pairing them and talked to another lady who was really helpful. However, it wasn't until I went on U tube and it said about the amount of time holding down button to pair that I figured it out. Perhaps an instruction leaflet explaining this would be helpful?”

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“It’s very good but could do with an on and off switch for the breathing with the battery.”

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“My wife is managing the time and date much better with this new clock and very clear display. However being mains powered limits where we can put it and the mains lead could do with being longer.”

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“A very good gadget but expensive”

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“Lettering very clear and hopefully will not disappear as the ones we had before have ( not from you ) would of like the sections a little bigger”

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“Didn't realise this was connected to Alzheimer's and really only wanted a new Omni clock for my bedside. This is too big for my needs but a great clock nonetheless the less!”

Helpful Report

We're sorry to hear that the clock was too big for our customer. We advise to all of our customers, that if a product they have purchased is not suitable for their needs then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange.

“Early days, but first impression is sound quality is disappointing. A carrying handle would make it much more convenient.”

Helpful Report

We're sorry to hear our customer was disappointed with the sound quality. We advise all our customers, that if a product they have purchased is not suitable, then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange.

“The AlzProducts website was user friendly and the ordering process was clear and easy. Customer service were polite and helpful when I told them I wanted to return the product but they were not interested in the reason for the return. To date I have not yet received my refund but it has been less than a week so hopefully this will not be a problem”

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“This is a good music player for demetia sufferers which is easy to use. I bought one for my wife who is in a care home on the recommendation of a family friend. It has a 3GB memory for adding music which is ample for mp3 files. Most of my music is in flac format but Icould still addover 100 tracks. I found that music is played in order loaded even if rearranged in the memory subsequently. Consequently, I compiled a file of album tracks which I then ordered by name to shuffle them before loading into the player. Playlists would be another solution. Volume adjustment is by recessed buttons on the base of the player so not easily adjusted by the user. Otherwise, controls are dementia friendly - lift he lid to play, press the button to skip track and close the lid to stop. When visiting, it allows us to have a dance in her room to reinforce our relationship. A good purchase.”

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“The machine is good but 50% of my pills get stuck and have to be pulled out. I think that the pills are hygroscopic and swell very slightly. Not ideal but now I have the hang of it, I can cope.”

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“I bought this clock for my husband. It is a very good product - nice, clear signage with date and time and easy to make changes on the Menu. I only gave it 4 stars because I think the night time dimmer could be darker. As a bedside clock the light is distracting at night, and we turn it aside before he going to sleep.”

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“These were good quality stickers and had some good labels in them. I like the fact you can stick them down and then reuse them. I needed more kitchen labels, with each kitchen item individually listed - eg the cups and plates were on the same label whereas my parents' cups and plates are stored in different cupboards. Also, it would be useful to have more than one of each - so, several plates, several cutlery labels etc. It might even be a good idea to have large labels that you can write on yourself.”

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“The Border Terrier puppy is very cute and realistic however if the product could be made softer it would be so much better. Plus an on/off switch like toy dogs have. It is a very good simulated dog for those with dementia”

Helpful Report

Thank you for your feedback! We're glad you found the Border Terrier puppy cute and realistic. We understand your concerns regarding the rigidity of the body and appreciate your suggestions for making it softer and introducing an on/off switch. Because of this we do not feel comfortable advertising them as "huggable" or “cuddly” even though many other places do. If you’re not completely satisfied, please remember we have a 30 day hassle-free returns policy. We're here to help!

“Well, As I have a Total hearing loss. The Phone isn’t appropriate for Me. As I need a 18001 button and a bigger screen. It’s a great pity I’m having to return the phone. But, the response from the firm regarding me returning the phone is Wonderful. Thank You.”

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“Tech advice was good, Delivery was quick.”

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“The radio is excellent and easy to use for an Alzheimer sufferer. The radio's aerial snapped off straight away without any undue handling pressure. alzProducts responded very quickly to my email and instructions where really clear on how to return the radio. A replacement radio was received very quickly and I am very impressed with the customer service.”

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“I haven't given it to my mother yet. Observing it it is cute an realistic although to the touch is quite hard except for the area where the *heart* beats. Future models should perhaps be made with a softer memory foam sort of material instead of the hard plastic. A great idea however!”

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“Very helpful and easy to use. It has given my husband more independence to watch TV.”

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AlzProducts is rated 4.7 based on 4,428 reviews