AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,984 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,984 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn`t connect the App to the watch, even the tiny SIM card was awkward.Spent 2 hours getting nowhere . Asked a neighbour`s techie son to help- he couldn`t , so ended up going to a computer shop to sort it. Will test it out today”

Helpful Report

“The size of this phone is good, and the buttons are easier than standard to use. Unfortunately there is one feature missing, which would be applicable to a number of users of this type of phone. That is to enable the insertion of a pause to access an outside line - in a care home for example, as my husband has to. He has great difficulty using any phone because of lack of dexterity and sensitivity, so needs to dial as few keys as possible. This phone seems not to allow him to put the access number then pause then the destination number all in the phone book.”

Helpful Report

We're sorry to hear that the phone is difficult to use for this customer in their care home setting. We advise to all of our customers, that if a product they have purchased is not suitable for their needs then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange.

“Bought a TrueCall unit. Delivery fine, see below ref product Installed finally and one day in,so likely that as it does what it is supposed to I'll become much happier but for now just a generous three.”

Helpful Report

We're sorry to hear our customer had problems setting up the 'Trusted Caller Only' option on the TrueCall Secure unit and felt that the instructions for this were unclear. The settings can be changed in the handset menu and at the internet control panel and it explains how to do this in the instructions. We have fed back the customer's comments to the manufacturer who will review their instructions to see if they could be more clearly explained. Both ourselves and the manufacturer have UK customer service teams available who are happy to help anyone with the set-up of their kit.

“Very fast delivery. Not the cheapest. Good reviews to read before buying.”

Helpful Report

“To be honest this product was not what I expected, I thought it would be soft and cuddly, but it's not it's hard and kind of mechanical. Not really dog or toy like.”

Helpful Report

We are sorry to hear that our customer is not happy with their purchase. With regards to the Perfect Petzzz although many other places advertise the petzzz as "cuddly" , "soft", or "huggable", we specifically do not use these words to describe the petzzz on our product pages as we agree that they are not accurate descriptions of the nature of the item. We advise to all of our customers, that if they are not happy with the product they have purchased then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange for our customers.

“Nice caring staff member took the order and corrected a complaint.”

Helpful Report

“i was happy with the service but the quality of the casing was hard plastic the item was damaged inside and i was given a refund,”

Helpful Report

“Needs a hook so it can be hung up and a pen in a clip.”

Helpful Report

“Disappointed the dog is hard and not soft to touch. Very irritating that the batteries have to be removed each time needing a screwdriver. Should have a on /off button.”

Helpful Report

We're sorry to hear our customer was disappointed that the Cavalier King Charles puppy did not have an on/off switch and that it was too hard. We do have a 30-day returns policy, so the puppy can be returned for a refund. Please contact our customer service team and we'll be happy to get this booked into our system.

“Service was good”

Helpful Report

“Ì have found that you need good fine motor skills for this game which maybe a difficulty for some living dementia. The jigsaws are very good.”

Helpful Report

We're sorry to hear that our customer was disappointed with the Beetle game. We do have a 30 day returns policy, so you are welcome to return the book for a refund. Please contact our customer service team and we'll be happy to get this booked into our system.

“This was bought for my elderly mother and I quite like it. However her eyesight is very poor, and since the product may often be used for old people, perhaps a dark stripe around the carafe would make it more visible and less likely to be knocked over.”

Helpful Report

“Great design but overpriced and cheep looking build quality”

Helpful Report

We're sorry to hear that our customer was unhappy with the price and quality of the Simple Music Player they purchased from us. As a retailer our pricing greatly depends on how much the manufacturer's charge us for their products. We do try to keep our pricing as low as possible, we remain very price competitive in our market sector and our profit margins are extremely low. The quality of this product remains high and faults are extremely rare. We do have a 30 day returns policy, so the music player can be returned for a refund if it is not suitable. Please contact our customer service team and we'll be happy to get this booked into our system.

“The flipper remote control works. The two main points are: the set up was not that easy (for a person without Alzheimer’s) and blocking other channels to limit the number you cycle through hasn’t worked.”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help to set up the favourite channels.

“Great in principle but difficult to pair with mums TV and not bing technically minded myself, it’s still in the box!”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help.

“The phone itself is great but the instructions are written in English by someone who’s a technical person where English is their second language. Good product let down by instructions”

Helpful Report

“The cat is ok and given to my husband from our granddaughter for his birthday, but I do feel an interactive one would be helpful that maybe meowed and opened its eyes and I also think it is too small.”

Helpful Report

We're sorry to hear that the Cat was too small. We do have interactive companion pets on our website which are bigger, meow and open and close their eyes. We do have a 30 day returns policy, so you are welcome to return the cat for a refund. Please contact our customer service team and we'll be happy to get this booked into our system.

“If I’m honest, I was expecting something a bit more fluffier. It seems very hard. It’s a present for my 8 year old granddaughter who is desperate to have a real golden retriever so I thought this would be the next best thing. I won’t be seeing her for another 3 weeks so I’m hoping she likes it and I don’t have to return it.”

Helpful Report

“The clock ticks I need to send it back to you but how can I do this”

Helpful Report

We’re sorry to hear our customer would like to return the clock. We’ve reached out to our customer with instructions on how to return this to us.

“Jury is still out on this. It's a big, very retro lump of plastic. Looks, and rather performs, like something out of the 1950's. Sound quality from the speakers is not great, but clarity completely depends on how good the AM/FM signal is -and that, as we all remember from days gone by, is very variable around the house. In my house and my mother in laws (the user) Radio 4 is generally accompanied by a background hiss and crackle -again authentic 1950s. Much is made in the blurb about the one-button operation, and that works fine, but otherwise this is a very old bit of kit -that costs rather a lot. Might still have to go for a DAB alternative. Just about acceptable, I guess.”

Helpful Report

We're sorry to hear our customer was disappointed with the one button radio. We do have a 30-day returns policy, so it can be returned for a refund. Please contact our customer service team and we'll be happy to get this booked into our system.

AlzProducts is rated 4.7 based on 3,984 reviews