AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,679 Reviews

94 %

of reviewers recommend AlzProducts

4.7

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall,
Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I'm still waiting for my item to be delivered. The company has communicated the reason for a delay in stock twice but I'm still now looking at 3 weeks or longer? I'd assumed, at the order stage, that stock was available but clearly this wasn't the case.”

Helpful Report

“Not enough difference design.”

Helpful Report

We're sorry to hear that our customer thought the product didn't have enough designs. We do have a 30-day no-hassle returns policy and we have contacted our customer to offer them a return and refund.

“I ordered this product and was told a few days later that I was getting a refund (which I received). No explanation.”

Helpful Report

We're sorry to hear that our customer did not receive an email explaining why his order was cancelled. After further investigation, we found that the order cancellation email failed to send. We have contacted our customer to apologise for this error and to explain that the manufacturer has discontinued the product. The product page on our website has now been updated.

“Not worth the money don’t buy”

Helpful Report

We're sorry to hear that our customer thought the Magiplug was expensive. We do try to keep our pricing as low as possible. We remain very price competitive in our market sector and our profit margins are extremely low. We are similarly priced or less expensive on many items compared to other retailers selling the same products.

“I have written a review about a particular product. I don't have anything to say about AlzProducts in general.”

Helpful Report

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Helpful Report

“Have not yet received products I paid for so cannot put a review.”

Helpful Report

“.Clunky does not always work especially the favourite buttons. This makes it difficult for people with dementia as they do not understand what is happening. With sky it defaults to the home screen and favourite buttons do not work. Appears manufacturer did not do any real life testing. Not recommended for dementia sufferers.”

Helpful Report

We're sorry to hear that our customer experienced a problem with the favourites feature of the Flipper remote control. Both of these problems can be resolved. The channel skipping is a known issue that may sometimes occur when programming the favourites, this can be fixed and we've emailed our customer our detailed guide on how to do so and also information to resolve the issue with the Sky home screen showing. Most of our customers have no issue with the Flipper remote control but sometimes problems can occur during programming, we recommend customers contact our customer service team who'll be happy to help get the remote working. If unhappy for any reason, we're more than happy to get a return arranged for a refund. Kind regards, the AlzProducts team

“Really needs some more effort put into the design. Padding between the faux fur and plastic body is needed, have the ears movable and not stuck down, and no idea why the tail feels like that. If you put more effort into the item, made it less cheap, you could charge more for a quality product and people would pay, but this feels like it is from Shein or Temu.”

Helpful Report

“Remote arrived minus the the screw to secure the battery compartment. Requested a screw, but was informed this wasn't an option.”

Helpful Report

We're sorry our customer wasn't happy with not receiving a screw with the remote control. Screws are not usually supplied with this product. When our customer first contacted us we had a short misunderstanding regarding their issue. After receiving this review, we have since found a compatible screw and sent this to the customer free of charge. We've also helped them with an issue they were having with setup. The customer now has the remote control working without issue. Kind regards, the AlzProducts team

“Poor product. No weight to it. Exactly the same dolls on Amazon a fraction of the price. Proper dementia empathy dolls weigh about 6-8 pounds in weight to represent a real baby.”

Helpful Report

We’re sorry to hear that our customer thought the product was poor. Dementia dolls typically weigh around 1-3 pounds. Lightweight therapy dolls are generally more comfortable and inviting, making them easier for individuals to interact with over extended periods. Some dolls may be slightly heavier, around 3-6 pounds. We advise all our customers that if a product they have purchased is not suitable for their needs, then we do offer a hassle-free 30-day returns policy, which our customer service team are happy to arrange. Kind regards, the AlzProducts team

“Disappointed with product - cards came without any protective packaging to keep them in - not even an envelope. Overall, cheap and uninspiring.”

Helpful Report

“I’m afraid I’m disappointed with this product. I purchased it for my husband who has Parkinson’s. The lids on the boxes are so stiff they are difficult to open, which means the aim to help him be more independent has failed.”

Helpful Report

We’re sorry to hear that our customer had a problem with the Medidos tablet organiser. We reached out to our customer about returning the faulty item for an exchange or refund, but unfortunately, the dispenser had already been given to a charity shop.

“Great idea but flawed.”

Helpful Report

We contacted our customer and have now resolved the issue.

“Product supplied not dependable”

Helpful Report

We're sorry to hear our customer is having problems with the GPS location not being consistent. Alzproducts and the manufacturer offer technical support via telephone and email. We have reached out to our customer to see if they require any help to get the issue resolved.

“The book was bought as a present. No criticism for yourselves but it turned out to be not appropriate.👍”

Helpful Report

We're sorry to hear that our customer thought the book was not appropriate for the intended user. We advise all of our customers, that if they are not happy with the product, they have purchased then we do offer a hassle free 30 day returns policy, which our customer service team are happy to arrange.

“Easy read face because of abbreviated daily names. This leaves a clear space between letters and segment lines. Sadly battery fittings extremely tight and problem with actually working.”

Helpful Report

We're sorry to hear this customer has had problems with the clock that they've ordered from us. Our customer has emailed us directly and we've arranged for a free return and full refund along with our apologies that the product didn't work on this occasion. The issue would appear to be a faulty unit.

“Still have not recieved order”

Helpful Report

We sincerely apologise that this customer has had a late delivery on their order, unfortunately the reason for this delay was that the order was placed for items that needed to be customised. Unfortunately, customised orders do take longer to ship and we contacted our customer to inform them of the delay. We have now completed delivery of this product, however we do apologise for the inconvenience this has caused.

“Haven't received this parcel yet..It was supposed to be a Christmas present but far too late now. I've had to chase the delivery and hopefully it will be with me 24-48 hours. I am disappointed that I have not received it yet.”

Helpful Report

We're sorry to hear our customer did not receive their order on time. We contacted the customer to offer assistance and gave them the tracking information. Royal Mail had attempted the delivery twice, however, since this review has been left the order has been delivered. We do provide full tracking information with all of our orders and rarely experience any issues with delivery but are happy to help when problems do occur.

“Hi I am a Parkinson’s sufferer and have fallen quite badly recently so I bought the watch to alert my family that I may have fallen. It's impossible to follow the instructions and when you get to a particular page you can't get out of it. I've been trying for 3 days and am completely fed up with not being able to get the thing to WORK. Sincerely Ingrid Mair”

Helpful Report

We’re sorry to hear that our customer was not happy with the instructions and struggled to set the watch up. We reached out to our customer to offer technical support, however the customer decided to return the watch. We provided a prepaid returns label so our customer could return the watch to us free of charge and they have decided to have a full refund, which we processed for them immediately. Our customer service team are always happy to help with any technical support via the telephone or email.

AlzProducts is rated 4.7 based on 4,679 reviews