AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,992 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,992 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really please with my purchase they look good and are very good quality will definitely buy again, customer service first class dealing with my mistake.”

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“Very Happy with our little cat,beautifully wrapped and quick delivery,thank you.”

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“Brilliant service. I expected delivery to take a few days but it arrived the next day and very well packed. I would definitely order from AlzProducts again.”

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“If anyone thinks it is simple and easy to configure the Flipper remote, then think again. The design is great. I bought it for my 90-year-old mother who has sight issues, and I cannot fault the clear and easy-to-use buttons. But trying to understand the instructions that come with it is impossible. It is a Samsung TV that I wish you use the Flipper remote with, and after reading the instructions, and then re-reading them another 6 or 7 times, I thought I could have a go at configuring the remote to the TV. Theoretically, it's just a case of inputting the TV's PIN. But try as I might, I could not get the remote to work. I even changed the PIN on the TV in case I had the wrong PIN, but the remote would still not work with the new PIN. I tried troubleshooting, accessing the video instructions, which in itself is not straightforward, but it would seem I had been following them correctly. Either I have a faulty remote or there is something wrong with the instructions. The TV does not have a cable set up, and is just a simple TV”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We contacted our customer and gave some technical support and the problem has now been resolved and the Flipper is now working

“I ordered this for my wife as a Christmas gift. It was exactly what she wanted. It arrived very quickly and I have yet to see it working. I'll have to wait until my wife opens it on Christmas day. 5 Stars for an excellent service! Highly recommend to all. Thank you! Pete B Cornwall”

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“the item was delivered very promptly”

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“We had a problem with the item we had purchased and needed a replacement sent quickly. Jackie was extremely helpful and arranged to get a replacement sent by 24-hour post while also helping us return the original item painlessly. Communication by email was outstanding. Anyone can sell stuff - but only great companies deal with problems as well as this. Well done!”

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“My grandson loved them. He is doing ww1 in school and thought it was boring. However, after receiving all the extra bits and bobs from yourselves he became interested. Well worth the money.”

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“website and purchase was nice and easy. I had to return my item, the process for this has been easy and communication has been very good soo far.”

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“Only reason 4* not 5: GPS Tracker watch (reviewed below) is first product bought; but previous voicemail queries always followed up.”

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“I've bought this book for my husband for Christmas, I'm sure we'll spend a good few hours poring over the photos and reminiscing our childhoods.”

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“Good radio for elderly people + dementia patients”

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“Great in principle but difficult to pair with mums TV and not bing technically minded myself, it’s still in the box!”

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We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help.

“Absolutely brilliant. We would have to go to Dad's house almost daily because he would press the wrong buttons on his remote and mess they telly up. Since we bought from you this does not happen any more and we have our lives back. He suffers from mixed Dementia”