A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 2,641 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 2,641 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to date I have not received the goods, order no. 59921”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. Your order has been dispatched and tracking information has been emailed to you allowing you to track the progress of your parcel. Your order was placed on 4th November on an 18 working day delivery timeframe to Australia and was dispatched on 8th November. The last working day to receive your order from the date your order was placed is the 30th of November. Your order is set to be with you within this timeframe. If we can be of any further assistance, please do not hesitate to contact us at sales@afarley.co.uk. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“very poor delivery timescale, but moreover, complete lack of communication advising of the status of my oder without me asking”

Helpful Report

Posted 2 years ago

Thank you for your review and for kindly placing an order with A Farley. We can see your order is on the standard international delivery timeframe to Dubai of 21 working days. The last day to receive your order was 12th November and we are sorry to hear you have not yet received your order. Your order was dispatched with DPD Air Express via Interparcel to arrive with you within the timeframe. Tracking information was also emailed to you to allow you to track the progress of your parcel. We are very sorry to hear you have not yet received your order. We have chased this with DPD and they have advised the below; "I see that your parcel is held since the 10th of November 2021, due to an Unexpected and Uncontrollable event. I've chased our depot to provide an update on the reason for holding. We will give you an update within 72 hours upon receiving any information from our depot". Our customer service manager has since taken ownership of your order and has emailed you in regards to your order to keep you updated. Apologies for any inconvenience this may have caused. Kind regards Holly A Farley Country Attire

Posted 2 years ago

“Bought online. Product was in stock and payment was take. No subsequent communication. Tried emailing. In the end, had to call 10 or so days later and, after long phone queue, was able to speak to someone and get it resolved. Product did eventually arrive.”

Helpful Report

Posted 2 years ago

“The boots proved far too small. I could not get my feet into them. I was then surprised to discover that you require your customers to pay for returns; it cost £8.99 to return them by post. You will understand that in future my custom will go to 'Outdoor and Country' who do not expect customers to bear a loss for unsatisfactory purchases. I shall not be buying from you in the future.”

Helpful Report

Posted 2 years ago

“I had ordered a pair of arias boots from here for my wife’s birthday. They arrived in time, but sadly are just too big. I went online and followed the instruction to ask for a return rather than exchange. I did that, paying another £6 in order to return the boots. I have not received the email with the return voucher so I emailed to ask where it was. This email has not been acknowledged, now I received an email asking to write a review and here I am! What a cheek! I have a pair of boots that don’t fit and have paid for a return that hasn’t been confirmed. Unreal.”

Helpful Report

Posted 2 years ago

Good afternoon David, Thank you for your message. I am sorry you had to wait for your returns label to be emailed. I have had a look on the system and can see a returns label was emailed on 8th November at 9:37am. If you haven't received the label or if we can be of any further assistance please do not hesitate to contact us on 01164105440 or email us at sales@afarley.co.uk. Sorry for any inconvenience this may have caused. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“Ordered a stock items only to be told it was out of stock and then had to wait 3 weeks for deluvery”

Helpful Report

Posted 2 years ago

Hi Paul, We have had a look into your order and can see we advised you that the item you had ordered was out of stock for 2 - 3 weeks. You advised us you were happy to wait, as soon as the item came in we dispatched your order on an express next working day delivery service and the item was with you within the advised timeframe. If we can be of any further assistance, please do not hesitate to contact us further on 01164105440 or email sales@afarley.co.uk. Kind regards, Holly A Farley Country Attire

Posted 2 years ago

“My package hasn’t arrived!!!”

Helpful Report

Posted 2 years ago

Good afternoon Richard, Following our telephone conversation we have since raised a claim with DPD in regards to the missing delivery. We have also dispatched a replacement item to arrive with you on Monday. Kind regards, Holly

Posted 2 years ago

“No answer to email because I received no expedition email. Size chart are wrong. The boots are too small although I ordered a size above for safety. Not recommanded if you live outside UK.”

Helpful Report

Posted 2 years ago

Good afternoon Eva, We have had a look into this for you and can see we have sent you the size you have ordered. We apologise if you feel the size chart is inaccurate, we are supplied this from Barker shoes themselves. If you wish to return your order for a refund you can find out how to return your order by following the link below; https://afarley.co.uk/pages/returns-exchanges Thank you, A Farley

Posted 2 years ago

“Good product, let down by extremely slow dispatch and very poor communication when I emailed to chase my order.”

Helpful Report

Posted 2 years ago

“The service was very slow, it took 6 working days for the item to arrive and the website said 2-5 days which is wrong. When the product arrived it was the wrong colour to the one I had ordered. I returned the product. One very disappointed customer. I will never return.”

Helpful Report

Posted 2 years ago

“Unfortunately you sent the wrong item as I had order a gilet and received a fleece ? Plus it was a birthday present for the weekend, disappointing. Adrian”

Helpful Report

Posted 2 years ago

“Very disappointed with customer services. Ordered some boots on the 21st November for Christmas and still no date of delivery.”

Helpful Report

Posted 3 years ago

“Ordered on 4th December for a Christmas present. Still not delivered Christmas Eve. Customer service shocking. Got one reply which was a lie”

Helpful Report

Posted 3 years ago

“Multiple emails I have had to write and have had 3 phone calls chasing my order. I have wasted about 5 hours trying to get through on the phone over the last 2 weeks only to be told my order will be with me in 48hours. Here I am 48 hours later again with no delivery!! Have requested refund and would never use again.”

Helpful Report

Posted 3 years ago

“Avoid Farley Country Attire- customer service is appalling;don’t deliver when they promise;you have to chase them constantly only to be fobbed off with excuses and when your patience has finally exasperated they don’t fully refund you.Needless to say I won’t be buying from them again”

Helpful Report

Posted 3 years ago

“Verra bad service i dont receve my order again 19 septembre 2020 and thé conpagny never return my email”

Helpful Report

Posted 3 years ago

“Ordered a Barbour jacket Beaufort navy, no problem. A week later not arrived so rang the company and was told it will be with you in 6 to 8 working days. Still not arrived 9 days later so rang again and was told would need to check with the warehouse. I then found out they had no stock and did not know when they would have any in. They happy took my money yet did not tell me they could not fulfil the order. I am appalled that they claim a 5* service and are not honest.”

Helpful Report

Posted 4 years ago

“Ordered Meyer Jeans on 16/11/19 not delivered.I chased on the 25/11/19 to be advised out of stock no automatic notification from Farley.Money was debited from my account on the 16th ( obviously knowing they were out of stock) and as of the 26/11/19 I'm still waiting for the account to be credited. All very poor show.”

Helpful Report

Posted 4 years ago

“I placed an order on Friday 18/10/19 for boots and noted in the terms and conditions that it says delivery is within 2-5 days from your date of ordering. A week later at around 2 pm on Friday 25/10/19 i received a email letting me know my order will not be delivered until 28/10/19. Having had a similar problem a month ago with this company i am very surprised to have yet another problem with them . Furthermore no communication until today to let me know my goods will be late in arriving and that was from the courier not A Farley. In all a poor performance, i will not be dealing with this company again.”

Helpful Report

Posted 4 years ago

A Farley Country Attire is rated 4.4 based on 2,641 reviews