A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.36

4.4 Rating 4,519 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 4,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0116 2792211

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

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English

“We ordered some ankle wellies. They arrived faster than I expected, despite it being close to Christmas and they were a very good quality product. 10/10 for everything.”

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Posted 1 week ago

“Absolute nightmare! Communication is horrible and waiting to get your order, well good luck with that!”

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Posted 2 weeks ago

“Very speedy delivery and really lovely boots, thank you”

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Posted 2 weeks ago

“excellent customer service and great products.”

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Posted 2 weeks ago

“Fantastic service just keep doing what you're doing”

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Posted 2 weeks ago

“Highly recommended dispatched very quickly & securely packed.”

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Posted 2 weeks ago

“Excellant service considering the time of year.”

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Posted 2 weeks ago

“Very disappointing experience with this company. I ordered 2 items, eventually one was sent, but after chasing for the second I was advised it was out of stock. I then tried calling them numerous times for a refund, but was always in a queue starting at 25. I emailed to receive an automated reply that they weren’t answering emails. After a 8 days of calling I finally managed to speak to someone who has now refunded the money. I feel they should not be advertising and taking money from customers for items they do not have in stock. Their systems need improving to only advertise goods they do have in stock. I am now a Christmas present short and had to spend an unacceptable length of time chasing a refund.”

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Posted 2 weeks ago

“I was very excited to be receiving my boots with the free gift of a Welly bag, however the bag never came and I have sent numerous emails with no reply, I won't be ordering from you again very disappointed ☹️”

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Posted 2 weeks ago

“Absolutely first class service , got my vessel Lux bag on Christmas Eve , wasn’t expecting it till after Christmas…. Wonderful bag great quality along with the service from A Farley . Will definitely use this company again. Thank you so much.”

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Posted 2 weeks ago

“10 days after ordering and still no sign of my parcel, iv tried contacting with no success and to also cancel my order as im now away for Christmas but no response, very disappointing”

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Posted 2 weeks ago

“Still waiting for my jacket despite ordering on 15 Dec. It’s now 23 Dec & apparently it was shipped today “guaranteed for tomorrow.” The UPS tracking number says something different, that I’ll be notified when they have a delivery date. Total shambles, and false promises of deliveries since it was ordered. So a Christmas present not being given on Christmas Day as promised. They clearly have no system & cannot cope. Helpline is a long queue, and a promised callback hasn’t materialised. Go elsewhere if you want customer service.”

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Posted 2 weeks ago

“I ordered from Farley on 7 December (Order #211586). What followed was an exhausting sequence of delays, misinformation, and complete customer service failure. Shortly after ordering, I was told the belt I purchased was not actually in stock in the size ordered. Resolving this required a phone call on 9 December, where I waited 21 minutes in the queue just to confirm next steps. By 15 December, the order still showed no shipment, so I called again and waited in another long queue. I was explicitly told the order was being shipped that day and would arrive by Tuesday or Wednesday. This was false. On 18 December, with the order still not shipped, I waited 28 minutes in the phone queue to speak to someone. I was told the order had not been sent yet. I explained that I was leaving the country on 19 December, and that unless it was shipped immediately, I would not be able to receive it. I was assured it would be sent that same day (18th) via DPD and would arrive on 19 December. In reality, DPD confirmed they only received the parcel on 19 December, meaning it was not shipped when promised yet again. The package arrived at my address on 20 December and was marked as “delivered to Carol on the ground floor.” There is no person named Carol on the ground floor. The delivery photo shows the parcel outside my house, not with a neighbour. I checked with immediate neighbours and in a building group chat of 40 residents — no one has the package. It is clearly lost or stolen. To make matters worse, Farley’s customer service email inbox is not actively monitored, and they do not respond to emails. I am currently abroad, and I am not going to spend more money calling and sitting in another 30+ minute phone queue for an issue that should never have happened. This was meant to be a Christmas gift, which was ruined entirely. What I received instead was: • An item sold without stock • Repeated false shipping promises • Excessive phone wait times • No functional email support • A parcel sent late, misdelivered, and now missing If you value your time, your money, or your sanity, do not order from Farley, especially if your purchase is time-sensitive. When things go wrong — and they clearly do — you are left completely on your own.”

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Posted 2 weeks ago

“Excellent choice of products. And extremely helpful and knowledgeable staff.”

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Posted 2 weeks ago

“Best price around 👍🏼”

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Posted 2 weeks ago

“Purchased an item on Black Friday 28 November, with 7 working day delivery, fully appreciating that it is a peak period and so allowed more time. However after an email chase and two phone calls later (first call with a promise of an update that did not happen), my order arrived on 20 December. Lack of communication and poor customer service with a phone queue for 15 minutes plus each time is not acceptable.”

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Posted 2 weeks ago

“Terrible online shopping experience, still not received all of my order and I’ve had to phone customer service 3 times each waiting over 30mins. Shambles”

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Posted 2 weeks ago

“Product was delivered later than the estimate. I understand that it’s a busy time of year but you should update your website with the right estimates. Contacted customer service with no response. Yet you sent our marketing emails during that period. I understand that you’re a small business but think improvements could be made to communications as was worried product wouldn’t arrive for Xmas.”

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Posted 2 weeks ago

“Got Ariat boots at a good price, however Woeful delivery. Best part 1 days before my order arrived.”

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Posted 2 weeks ago

“Shopped for a particualr item online and the websiite and the ChatBot indiated a particular price. Once checking out, the price went up!? This dropped my potential score to 2*!. Went into the shop and they were sympathetic but ultimatley unable to assist (they're now still a 2 or 3*) other than to call their customer serivce. Whoever I spoke to in the office in the business park was lovely and very helpful and got the item to the shop within just a few minutes and was able to shave something off the price. This shot them up to 4*. If only I'd been able to but the itme at the advertised price, it would have been 5*.”

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Posted 2 weeks ago

A Farley Country Attire is rated 4.4 based on 4,519 reviews