A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 4,687 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 4,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

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English

“10 days after ordering and still no sign of my parcel, iv tried contacting with no success and to also cancel my order as im now away for Christmas but no response, very disappointing”

Helpful Report

Posted 1 month ago

“Still waiting for my jacket despite ordering on 15 Dec. It’s now 23 Dec & apparently it was shipped today “guaranteed for tomorrow.” The UPS tracking number says something different, that I’ll be notified when they have a delivery date. Total shambles, and false promises of deliveries since it was ordered. So a Christmas present not being given on Christmas Day as promised. They clearly have no system & cannot cope. Helpline is a long queue, and a promised callback hasn’t materialised. Go elsewhere if you want customer service.”

Helpful Report

Posted 1 month ago

“I ordered from Farley on 7 December (Order #211586). What followed was an exhausting sequence of delays, misinformation, and complete customer service failure. Shortly after ordering, I was told the belt I purchased was not actually in stock in the size ordered. Resolving this required a phone call on 9 December, where I waited 21 minutes in the queue just to confirm next steps. By 15 December, the order still showed no shipment, so I called again and waited in another long queue. I was explicitly told the order was being shipped that day and would arrive by Tuesday or Wednesday. This was false. On 18 December, with the order still not shipped, I waited 28 minutes in the phone queue to speak to someone. I was told the order had not been sent yet. I explained that I was leaving the country on 19 December, and that unless it was shipped immediately, I would not be able to receive it. I was assured it would be sent that same day (18th) via DPD and would arrive on 19 December. In reality, DPD confirmed they only received the parcel on 19 December, meaning it was not shipped when promised yet again. The package arrived at my address on 20 December and was marked as “delivered to Carol on the ground floor.” There is no person named Carol on the ground floor. The delivery photo shows the parcel outside my house, not with a neighbour. I checked with immediate neighbours and in a building group chat of 40 residents — no one has the package. It is clearly lost or stolen. To make matters worse, Farley’s customer service email inbox is not actively monitored, and they do not respond to emails. I am currently abroad, and I am not going to spend more money calling and sitting in another 30+ minute phone queue for an issue that should never have happened. This was meant to be a Christmas gift, which was ruined entirely. What I received instead was: • An item sold without stock • Repeated false shipping promises • Excessive phone wait times • No functional email support • A parcel sent late, misdelivered, and now missing If you value your time, your money, or your sanity, do not order from Farley, especially if your purchase is time-sensitive. When things go wrong — and they clearly do — you are left completely on your own.”

Helpful Report

Posted 1 month ago

“Excellent choice of products. And extremely helpful and knowledgeable staff.”

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Posted 1 month ago

“Best price around 👍🏼”

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Posted 1 month ago

“Purchased an item on Black Friday 28 November, with 7 working day delivery, fully appreciating that it is a peak period and so allowed more time. However after an email chase and two phone calls later (first call with a promise of an update that did not happen), my order arrived on 20 December. Lack of communication and poor customer service with a phone queue for 15 minutes plus each time is not acceptable.”

Helpful Report

Posted 1 month ago

“Terrible online shopping experience, still not received all of my order and I’ve had to phone customer service 3 times each waiting over 30mins. Shambles”

Helpful Report

Posted 1 month ago

“Product was delivered later than the estimate. I understand that it’s a busy time of year but you should update your website with the right estimates. Contacted customer service with no response. Yet you sent our marketing emails during that period. I understand that you’re a small business but think improvements could be made to communications as was worried product wouldn’t arrive for Xmas.”

Helpful Report

Posted 1 month ago

“Got Ariat boots at a good price, however Woeful delivery. Best part 1 days before my order arrived.”

Helpful Report

Posted 1 month ago

“Shopped for a particualr item online and the websiite and the ChatBot indiated a particular price. Once checking out, the price went up!? This dropped my potential score to 2*!. Went into the shop and they were sympathetic but ultimatley unable to assist (they're now still a 2 or 3*) other than to call their customer serivce. Whoever I spoke to in the office in the business park was lovely and very helpful and got the item to the shop within just a few minutes and was able to shave something off the price. This shot them up to 4*. If only I'd been able to but the itme at the advertised price, it would have been 5*.”

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Posted 1 month ago

“i will provide a comprehensive review when i have spoken to your support team”

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Posted 1 month ago

“Thankfully delivered before Christmas”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Due to Christmas my order was delayed but after me chasing them they did arrive in time for me to give as a gift”

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Posted 1 month ago

“The item delivered looks nothing like the picture it was screwed up In a plastic bag. As it’s a shirt it’s all crumpled up. No packaging just a small few delivery bag. Considering the shirt was over £80 I would have expected a bit more. After leaving the review a customer service representative kindly offered a gesture of goodwill part refund. Thank you very much!”

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Posted 1 month ago

“good servise”

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Posted 1 month ago

“Had to wait quite some time for my delivery 4 weeks. But in the end it went well. Response to e-mail, requires improvement. Sent 3 e-mails no response whatsoever. Calling is much better.”

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Posted 1 month ago

“Delivered very quickly when it arrived back in stock. Could probably do with providing a bit more information regarding the status of the parcel, as it was unclear when it was going to arrive. Very helpful when I gave them a ring to check on delivery.”

Helpful Report

Posted 1 month ago

“Purchase never arrived. Travelled and travelled for 2 days to try and find the delivery including sorting office. Gave up and bought locally and have asked for a refund. Could not speak to anyone as staff shortage and emails back saying emails were not being monitored. Disappointing at Christmas time.”

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Posted 1 month ago

“Excellent prices and service and plus very quick delivery very impressive many thanks”

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Posted 1 month ago

A Farley Country Attire is rated 4.4 based on 4,687 reviews