A Farley Country Attire Reviews

Name: A Farley Country Attire
Address: 77 Harborough Road (A6), Kibworth,, 77 Harborough Road (A6), Kibworth,, Leicestershire
Rating: 4.37

4.4 Rating 4,680 Reviews

81 %

of reviewers recommend A Farley Country Attire

4.4

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

support@afarley.co.uk

Location:

77 Harborough Road (A6), Kibworth,,
77 Harborough Road (A6), Kibworth,
Leicestershire
LE8 0RF

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A Farley Country Attire 5 star review on 5th October 2025

Anonymous // 01/01/2019

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English

“Awful service. Wrong item sent. Was the only thing my son asked for for Christmas. Sent another one and premised it would be here for Christmas Day. Lied. Told me to keep the belt I was sent that doesn’t even fit him. Honestly worse service ever.”

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Posted 1 month ago

“I’ve ordered from this A Farley before with no issues, which is why this experience was especially disappointing. My recent order for a pair of RM Williams boots took a long time to arrive, and communication from the store was poor throughout. Not knowing whether the order would arrive in time for Christmas was quite stressful, and updates were minimal despite the delay. The boots did eventually arrive but the lack of communication and long wait really took away from the experience. I hope this was a one-off, as I’ve had better service from them in the past, but this order fell short of expectations.”

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Posted 1 month ago

“Quick service fast delivery. Very pleased with product. However 1 item was incorrect. Putting this down to a busy Christmas period but on first opinion the issue appears to be being dealt with very quickly”

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Posted 1 month ago

“Considering it was Xmas time my new coat dear hunter arrived great quality I’m out in all weathers being a dog walker and sitter so shall be warm and dry 👍”

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Posted 1 month ago

“Love these wellies, first pair lasted 8 years (worn every day)”

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Posted 1 month ago

“We ordered some ankle wellies. They arrived faster than I expected, despite it being close to Christmas and they were a very good quality product. 10/10 for everything.”

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Posted 1 month ago

“Very speedy delivery and really lovely boots, thank you”

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Posted 1 month ago

“excellent customer service and great products.”

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Posted 1 month ago

“Fantastic service just keep doing what you're doing”

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Posted 1 month ago

“Highly recommended dispatched very quickly & securely packed.”

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Posted 1 month ago

“Excellant service considering the time of year.”

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Posted 1 month ago

“Lovely boots and a free Welly bag to keep them in. Ordered at a busy time before Christmas and an error was made on my order although this was quickly rectified after Christmas and am pleased with the result, well done on your customer service.”

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Posted 1 month ago

“Absolutely first class service , got my vessel Lux bag on Christmas Eve , wasn’t expecting it till after Christmas…. Wonderful bag great quality along with the service from A Farley . Will definitely use this company again. Thank you so much.”

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Posted 1 month ago

“10 days after ordering and still no sign of my parcel, iv tried contacting with no success and to also cancel my order as im now away for Christmas but no response, very disappointing”

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Posted 1 month ago

“Still waiting for my jacket despite ordering on 15 Dec. It’s now 23 Dec & apparently it was shipped today “guaranteed for tomorrow.” The UPS tracking number says something different, that I’ll be notified when they have a delivery date. Total shambles, and false promises of deliveries since it was ordered. So a Christmas present not being given on Christmas Day as promised. They clearly have no system & cannot cope. Helpline is a long queue, and a promised callback hasn’t materialised. Go elsewhere if you want customer service.”

Helpful Report

Posted 1 month ago

“I ordered from Farley on 7 December (Order #211586). What followed was an exhausting sequence of delays, misinformation, and complete customer service failure. Shortly after ordering, I was told the belt I purchased was not actually in stock in the size ordered. Resolving this required a phone call on 9 December, where I waited 21 minutes in the queue just to confirm next steps. By 15 December, the order still showed no shipment, so I called again and waited in another long queue. I was explicitly told the order was being shipped that day and would arrive by Tuesday or Wednesday. This was false. On 18 December, with the order still not shipped, I waited 28 minutes in the phone queue to speak to someone. I was told the order had not been sent yet. I explained that I was leaving the country on 19 December, and that unless it was shipped immediately, I would not be able to receive it. I was assured it would be sent that same day (18th) via DPD and would arrive on 19 December. In reality, DPD confirmed they only received the parcel on 19 December, meaning it was not shipped when promised yet again. The package arrived at my address on 20 December and was marked as “delivered to Carol on the ground floor.” There is no person named Carol on the ground floor. The delivery photo shows the parcel outside my house, not with a neighbour. I checked with immediate neighbours and in a building group chat of 40 residents — no one has the package. It is clearly lost or stolen. To make matters worse, Farley’s customer service email inbox is not actively monitored, and they do not respond to emails. I am currently abroad, and I am not going to spend more money calling and sitting in another 30+ minute phone queue for an issue that should never have happened. This was meant to be a Christmas gift, which was ruined entirely. What I received instead was: • An item sold without stock • Repeated false shipping promises • Excessive phone wait times • No functional email support • A parcel sent late, misdelivered, and now missing If you value your time, your money, or your sanity, do not order from Farley, especially if your purchase is time-sensitive. When things go wrong — and they clearly do — you are left completely on your own.”

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Posted 1 month ago

“Excellent choice of products. And extremely helpful and knowledgeable staff.”

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Posted 1 month ago

“Best price around 👍🏼”

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Posted 1 month ago

“Purchased an item on Black Friday 28 November, with 7 working day delivery, fully appreciating that it is a peak period and so allowed more time. However after an email chase and two phone calls later (first call with a promise of an update that did not happen), my order arrived on 20 December. Lack of communication and poor customer service with a phone queue for 15 minutes plus each time is not acceptable.”

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Posted 1 month ago

“Terrible online shopping experience, still not received all of my order and I’ve had to phone customer service 3 times each waiting over 30mins. Shambles”

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Posted 1 month ago

A Farley Country Attire is rated 4.4 based on 4,680 reviews