Additional Lengths Reviews

Name: Additional Lengths
Address: Unit 2 Easter Park, Teesside Industrial Estate, Unit 2 Easter Park, Teesside Industrial Estate, Stockton on Tees
Rating: 4.27

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

4.3

Based on 736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

Kamaljit Kaur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality”

Helpful Report

Posted 7 months ago

Hello Tamsin, Thank you so much for taking the time to give us your feedback about Additional Lengths. We are sorry that you didn't have a great experience with our product. We're committed to addressing customer concerns, and we're disappointed to hear your feedback. Please contact our support team directly at help@Additionallengths.co.uk so we can work towards a resolution. Once again, we apologise for the issue and appreciate your feedback. Thank you, Customer Support Additional Lengths

Posted 7 months ago

“First time buying of this company, bought tape extensions the quality of the hair is rubbish feels like synthetic hair mixed in with real hair. I will stick to beauty works in future!”

Helpful Report

Posted 1 year ago

Hello, We are sorry your experience with Additional Lengths has led to a low review. I've checked if we have had any correspondence from you since your purchase in July but haven't been able to find any. Would you like to get in touch with our customer services team so we can understand the issue you're having and help resolve it with you? Kind regards Customer Support Additional Lengths

Posted 1 year ago

“Absolutely shocking company didn’t receive my order and refusing to refund or reissue I worked hard for these and now am left with nothing. The women on the phone Rachael was unhelpful and quite frankly insulting. Avoid this compnay at all costs unles you want to be left out of pocket and with no products”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review. When you request your delivery to be left in a safe place and intercept the delivery, you accept any liability if the parcel is damaged or lost. As you requested your parcel to be left inside your secure building at your front door, in accordance with our terms and conditions we are unable to provide any refund or replacement items. We are sorry that this is not the outcome you would like, you may consider removing all safe place options from your delivery instructions in the future to prevent further disappointment. Kind regards Customer Support Additional Lengths

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY IF YOU WANT TO ACTUALLY RECEIVE THE PRODUCT YOU ORDERED. Have had the most horendous time with this company, the unprofessionalism is beyond words. I received my parcel torn and with half of the contents that I ordered. I had ordered fifty extensions and only 25 arrived. Now anyone reading this knows about hair and would know that I cannot do anything with 25 extensions I have 300 in my head, its not even a handful of hair. I contacted them immediately stating that the parcel arrived damaged and half of the contents inside. I received a generic email back three days later asking me a photo of the envelope. Who keeps an envelope? They then continued to ask me lots of questions such as was there any tape on it etc making it clear from the start they did not believe me. The website policy states any damaged items are to be returned within 28 days for a FULL REFUND. The email tennis became tiring so as per consumer law for long distance selling and per there website I returned the half content item sent from the company at MY COST. I emailed them the tracking confirmed it had been signed for and two days later still radio silence, I then informed them if I hadn't heard back within five days I will be filing a chargeback with my card company. That made them respond! They sent the most generic email I have seen, practically calling me a liar and then having the nerve to say they have reported it to the police and action fraud. This company clearly needs money so do not make the fatal error in given them yours. They break distance selling laws, speak to the customer in the most awful way (what happened to the customer is always right) and I am now down £120 with no product and no money. USE ANYONE BUT THIS COMPANY, YOU WILL NOT RECEIVE THE PRODUCT AND THEY WILL TREAT YOU LIKE A PIECE OF SCUM. REPORTING TO TRADING STANDARDS -1000000000.”

Helpful Report

Posted 2 years ago

“I do not recommend. I bought One ponytail which cannot be used because the clip is so small that it cannot be used. When I called them, they said if the tag removed, I lost the warranty. I want to adk how i can try if i do not remov the tag???? don't buy anything from them, you can't trust the company.”

Helpful Report

Posted 2 years ago

Hi Erika, Thanks for taking the time to leave a reply. I'm sorry that you feel you can't trust us, but our Ponytails come with a tag that once removed, for hygiene purposes, we are unable to accept a return of these. We make all customers aware of this before their purchase. For this reason, we have a photo showing the clip available on our website, and you are able to inspect the colour without removing the tags, to make sure you have a good match. You are able to use other grips with the ponytail if you feel that you need to secure it further, some people may need to do this if they have a thinner or thicker pony with their own hair. Kind regards Customer Support Additional Lengths

Posted 2 years ago

“Hair falling out !!!! I have purchased my tape in hair extensions 2 weeks ago and got them fitted 10 days ago. Since then hair from the extensions are falling out while brushing or showering. I have contacted customer service about the issue and even attached pictures with bunch of hair from the extensions in my bathtub and on the floor. Unfortunately they said that they can not do anything until I send them the extensions back. I paid £100 for fitting and they expect me to pay extra for taking them off in order to send it back??? I’m really disappointed with service Additional Lengths provided and quality of products they sell.”

Helpful Report

Posted 2 years ago

“Blonde extensions turned orange. Photo of the hair turning orange in profile picture Very disappointed with this company, I’ve been buying from them for years now and have worn extensions for many years, clips in, micro beads etc. Know how to care for them. However, first problem occurred and I made a complaint that my extensions had turned orange after washing them. They questioned me in detail about which products I had used, in fact Richard the manager wasn’t very helpful at all. I explained it was only everyday shampoo and conditioner. But he insist it was my fault due to using these products. Richard would not listen to that fact that no where does it state in the policy not to use these products. Yet he continued to explain I should be using their aftercare. Therefore, I bought brand new extensions from additional lengths again and the additional lengths after care, shampoo and conditioner in hope this would not happen again. This is the only products I have used on these extensions and they have turned orange. This has ruined 4 lots of full head clip in extensions and wasted a lot of my money. Also paying out for the aftercare products. Wouldn’t be surprised if this is some how my fault , again. Very very disappointed with the not only the products but the customer service I have received. I have attached a photo and a video In response to your reply it’s not a a different batch at all. Same hair colour 60 I’ve ordered the same products 4 times it’s done this on 4 times on all the hair that I’ve ordered from yourselves. Your asking to do tests on them now and asking me to pay to send them back.”

Helpful Report

Posted 3 years ago

“Appalling customer service. £426 order never arrived. Chased for a month. Lied to about royal mail investigations. Accused of receiving order! Told that if I claim through my bank for refund they will hold me liable to pay for the goods I never recieved. Used this company many times before as the hair quality is great however will never use again after this. Claiming my money back through bank and leaving reviews where I can to make people aware of this. Proper dodgy palarva!!!! And lost a customer for this now. It's not worth the risk of being out of pocket as there are lots of companies that offer good quality hair.”

Helpful Report

Posted 3 years ago

Hi Danielle, Thank you for taking the time to leave a review. I am sorry that your experience has led to you leaving us a low review. For the sake of your privacy, I'll give a general response that isn't specific to your order. Once a customer has told us that a parcel is missing/delayed etc we will start an investigation with the appropriate courier. All of the guidance we follow is in the public domain and our customers can access this at any time, as well as our terms before and after purchase. You can view some of the Royal Mail guidance here: https://personal.help.royalmail.com/app/answers/detail/a_id/12189/~/i-have-a-question-about-an-existing-claim#:~:text=If%20you've%20already%20submitted,days%20for%20international%20item%20claims). Royal Mail asks that we allow 30 days for a claim to be investigated properly. We advise this to all of our customers when we initiate a claim. We like to think that our terms and conditions are quite clear for consumer transactions as well as transactions to other businesses (which have different terms, as well as legislation). I'm sorry that you feel like you have been lied to, we are upfront about how we will solve problems for our customers, and whilst being honest isn't usually the answer people like, it will always be the truth. It's quite clear you are unhappy with the answers we have provided to you so whilst I reply to the other negative reviews you have left for us - you can be assured that we will still carry out investigations for missing parcels and refund or replace once these have been resolved with the respective courier. Many thanks Additional Lengths Customer Services

Posted 3 years ago

“Ordered at the end of March order hasn’t come since then so I’ve decided to cancel the order and I still haven’t got a refund or an email back.”

Helpful Report

Posted 4 years ago

Hi there, Your order came through after we locked down the business on the recommendation that everyone stays safe and stays at home. When checking out on our site - the basket should have provided an estimated delivery date, which is currently sometime in May although government guidance is changing frequently. We are sorry that you must have missed the large banner on our website that says we are closed, or the posts on our social media or the email we sent to all customers that shared the information at the following page:https://www.additionallengths.co.uk/covid-19-operations-update-i138 I can see that you have included your order number within the review, so I'll make sure the packet of Tape Tabs gets refunded ASAP for you. Should you require any further assistance at all please don't hesitate to get in touch during these difficult times. Best wishes Additional Lengths Customer Services

Posted 4 years ago

“Still not received!!”

Helpful Report

Posted 4 years ago

Hi there, Your order came through after we locked down the business on the recommendation that everyone stays safe and stays at home. When checking out on our site - the basket should have provided an estimated delivery date, which is currently sometime in May although government guidance is changing frequently. We are sorry that you must have missed the large banner on our website or the posts on our social media or the email we sent to all customers that shared the information at the following page:https://www.additionallengths.co.uk/covid-19-operations-update-i138 I can see a refund has already been processed for your order. Should you require any further assistance at all please don't hesitate to get in touch during these difficult times. Best wishes Additional Lengths Customer Services

Posted 4 years ago

“Not received my item yet and ordered a week ago so not inpressed.”

Helpful Report

Posted 4 years ago

Hi there, From what I can see with the email you provided when you left your review - your order came through after we locked down the business on the recommendation that everyone stays safe and stays at home. When checking out the basket will have provided an estimated delivery date, which I can see on this order as 7th May. We also posted on our website, social media and sent an email to every customer and shared the information at the following page:https://www.additionallengths.co.uk/covid-19-operations-update-i138 If you would like a refund on your order please email admin@additionallengths.co.uk with your order number and a refund will be arranged from the team working from home. Best wishes Additional Lengths Customer Services

Posted 4 years ago

“Not happy with the quality of the hair”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to leave us a review. We are sorry that you aren't happy with the quality of our Euro Premium hair that you purchased. I can see that this isn't typically the quality of hair that you usually order. If you have already had the hair fitted and you don't feel that this hair meets the standard for our budget hair extensions please fill in our Hair report form so that we can help understand the issue you are having. https://www.additionallengths.co.uk/hair-report-form-i105 If you haven't fit the hair yet and is still within its packaging and our agreed returns criteria, please fill out a returns form which you can find here: https://www.additionallengths.co.uk/returns-i96 Thank you again for taking the time to leave a review Kind regards Additional Lengths CS Team

Posted 4 years ago

“Awful. Product became white and straw-like when washed for the first time! I do not believe this can be real hair. Worst was the customer service. I complied with all requests, sent myrtle detailed photos, answered every question, and they were aggressive and unhelpful. Refused to refund. Their answer machine says 'award winning customer service', I can only think it is the hard for the worst. Total waste of money.”

Helpful Report

Posted 4 years ago

“Was told the product would work and it did nothing for my extensions at all ! Total waste of my time and money”

Helpful Report

Posted 4 years ago

“Bought tapes for hair extensions they just weren’t as sticky as the ones I’ve had in the past and the hair just fell out...I contacted customer services twice now via email had acknowledgement of both emails but no response just ignored me....poor customer service by anyone’s standards”

Helpful Report

Posted 4 years ago

“The tape on the hair was so bad it came out with one wash”

Helpful Report

Posted 4 years ago

“I haven’t received my product”

Helpful Report

Posted 4 years ago

Hi there, the tracking shows this was attempted to be delivered to you on 9th October, this should still be at your local sorting office awaiting collection. Give us a call if you would like some help tracking this via your account or advice on picking this up. Thanks

Posted 4 years ago

“Hair fell out after 2 weeks!!! Would not refund the money Bad quality do not buy this hair”

Helpful Report

Posted 4 years ago

Hello Gina, Thank you for leaving a review. I can see that you had a complaint lodged regarding the hair that you purchased with our team. I see that this has been resolved but we've received no further correspondence from yourself. The hair and bond itself were found to be fault-free, instead, it was the application that was at issue as these did not appear to have been fitted correctly by whoever fitted them, this was the reason that they slid out from your hair. We would always recommend going to a professional trained in the application of hair extensions to have these products fitted, more specifically, someone who is trained to a high standard in the method of application that you choose. If you'd like to reply to the email correspondence, the team can go over the complaint in further detail with you. Many thanks, Additional Lengths

Posted 4 years ago

“I am not satisfied, the product is of poor quality Im not happyabout this produkt”

Helpful Report

Posted 4 years ago

“no stock available, when my order arrived it did not even match the colour on the sample ring!”

Helpful Report

Posted 4 years ago

Hi there, We are sorry your experience has led to you leaving us a low review. As with all-natural products each batch can have slight variations due to different donors hair and other natural reasons. I can't see a purchase of a colour ring in your account, but depending on how the one you compared it to is stored there could be am an issue of fading, I can offer further guidance on the proper storage of the colour ring should you need it. I can see that your order was fairly recent and within our 28 day return period. Please feel free to return the hair in accordance with our terms and conditions for a refund if you are not happy. Hope this helps. Best wishes Additional Lengths Team x

Posted 4 years ago

Additional Lengths is rated 4.3 based on 736 reviews