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Additional Lengths Reviews

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

Company Reviews

Product Reviews

4.3

Based on 736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

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Additional Lengths 5 star review on 22nd February 2020

Additional Lengths 5 star review on 9th July 2019

Additional Lengths 5 star review on 17th June 2019

Additional Lengths 5 star review on 6th June 2019

Erica Hinshelwood

Additional Lengths 5 star review on 17th May 2019

Additional Lengths 5 star review on 21st April 2019

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gutted as I have opened the pack of extensions and realised the width of them aren’t long enough. I spent £160 on something I can’t use now. Although The hair quality is amazing I cannot use them. Had you of written the width on the website I would have known it would have been too small in size”

Posted 6 years ago

“Poor quality hair, not enough hair to be classed as a ‘ full head ‘”

Posted 6 years ago

“Awful quality hair ! Customer service don't help once it's been fitted”

Posted 6 years ago

Hello, This review has appeared unauthorised. Can you please provide more information so we can ensure we deal with your complaint appropriately. Many Thanks

Posted 6 years ago

“I brought some hair glue for £19.99 and it doesn't stick”

Posted 6 years ago

Hello Clare, Sorry to hear you are not satisfied with your adhesive. After checking your order there are 2 options of strength and you have chosen the lessor version. However this is till a great adhesive so if you need help or advice using this product please dont hesitate to contact us. Regards Sales Team

Posted 6 years ago

“The hair is to heavy for the clips the hair it’s self is good quality but the clips and the material they are on are not the clips drop which then causes the half a wig to show.”

Posted 6 years ago

“My order hasn’t even come yet and they sent me a email to say i hope you enjoy your order and if I can leave a review”

Posted 6 years ago

Hello, After checking your order, this was lost by UPS and a refund was applied to your account to cover this loss/cost. Apologies for any inconvenience. Many Thanks Sales Team

Posted 6 years ago

“Rude rang and refunded me and Wouldnt let me order again”

Posted 6 years ago

Hello, After checking this order it was refunded due to security issues with the payment. It is the customers responsibility to ensure all details entered are correct and matching where the card is registered to. This not only protects us but customers whose cards may have been used fraudulently. We can not prevent customers from re-ordering based on this issue and you are free to do so moving forward. Apologies for any inconvenience Regards Sales Team

Posted 6 years ago

“Ordered a halo hairpiece on Thursday, paying £7.00 for next day delivery. Friday morning I received an email saying they would be unable to deliver until Monday! Hair piece was needed for an event on Sunday so I called customer services to cancel the order. They advised that they would try the courier, but that in any event I would NOT get the delivery charge refunded! And furthermore, if they could not contact the driver I would have to pay for the return myself! So, am very disappointed - I don't have the product for my event, and now I am likely to be upwards of £10 out of pocket for the privilege. Shocking customer service. Would never use again.”

Posted 6 years ago

Hello Gerry, After further review, the delivery option selected was not a guaranteed service and therefore postage costs are not refunded as goods are shipped on the service you select and pay for. We apologise on behalf of the delivery company who failed to the deliver this order in a timely manner. Unfortunately some events are out of the control of all involved due to poor weather, accidents or other issues which may affect the process of the delivery from start to finish. Apologies for any inconvenience. Regards Sales Team

Posted 6 years ago

“Sent wrong colour when rang was told I had to pay to send back no replacement and was going away”

Posted 6 years ago

“I still haven't received this product”

Posted 6 years ago

“Extreamly poor customer service! Would not recommend! Ordered hair extensions on pre 12pm delivery, paid £13.50 for delivery. When extensions did not arrive I called customer service to be advised, pre 12pm delivery had not been processed! Hair appointment booked for 12:30pm! £150 deposit lost!!! As only provided a hours notice to salon to advise of cancellation! Can not get another appointment for 3 weeks! When speaking to Richard, he simply advised he was sorry, I should ordwe my hair before I actually need it!!! I should also call the salon and apologise! Which helps no one!!! Do not offer a service if you can not provide it! I've lost well over £250 today, "sorry" is not good enough!”

Posted 6 years ago

“I will never use again, I sent hair back £140.00 however they only refunded me £132.00 I'm assuming this was a deduction of the post however I did not pay the post due to opening an account so it was deducted as a discount, if it was a gift why do I now have to pay it because I returned the hair?? I'm sure I won't be able to use the deduction on another order! Poor!!!”

Posted 6 years ago

“Order randomly got refunded without getting contacted first as apprantly there was something wrong with my address when it was all fine, defanilty wouldn't order from here again”

Posted 6 years ago

“Hair wasn't the colour it wait it would b was getting married and felt it mess my day up with the hair phone to tell am wasn't happy lady on phone was a bitch”

Posted 7 years ago

Hello Zowie Its such a shame that you have given us a bad review when we sent you exactly what you had ordered. You ordered colour 1b, we sent you 1b, then you called and claimed you were not happy with the colour and asked what can we do. Although you were unhappy, you still proceeded to fit the hair and then complain following fitting. Had you of contacted us after receipt of your goods and explained, we would of happily exchanged the product for you or offered you a full refund when goods were returned unused, but this was not the case. The staff member dealing with you call explained that due to you fitting the hair, we were not able to rectify the colour change for you and explained that they was no fault on our part as we had sent you exactly what you ordered. Unfortunately in such circumstances we are not in a position to resolve this for you as the error was on your part. Many Thanks Sales Team !

Posted 7 years ago

“Was told the item was out of stock.Tried to phone to order another colour but could not get through. On the plus side money was refunded quickly.”

Posted 7 years ago

“Not convinced about the quality of European wheft. Washed for the first time and hair are in terrible condition. Cannot brush out and also looks like a year old. Bear in mind I use appropriate shampoos and conditioners (salt sulphate free etc). I'm forced to strsigbe now which I never do in order to make hair last longer. Very disappointed.”

Posted 7 years ago

“I paid for next day signed for delivery and they never showed up. It's been 4 days now, I called and was told they were left in the letterbox by delivery driver!! So now I am £100 down with no extensions. The customer service team were not the most helpful. Hopefully receiving a call today to rectify this issue.”

Posted 7 years ago

Hello, Unfortunately in this instance we have to wait until our delivery service partner (Interlink) conducts there investigation as there was a picture of the parcel been posted by the delivery driver. Interlink will contact you through this process so please do reply to any correspondence from them. I will keep you informed of any developments that we hear from Interlink. Many Thanks, Richard General Manager

Posted 7 years ago

“Absolutely disgusted in the way that I have been treat, having been an extremely loyal customer buying all my hair extensions from here for the last 5 years and spending thousands of pounds with them. I had a lady who has been having the ultra tip extensions in for over 12 months now (never had an issue) she wanted to change her colour from light to dark so needed a complete new set. She washed her hair, with all the recommended products as she's always used to find they had gone all dry and frizzy! I contacted the company to discuss what we should do and the customer service was absolutely disgusting, we had to return the hair for them to do all their "tests" on it to be then told that there was nothing wrong with it and we wouldn't be getting a refund. I had to also give my client a refund. £450 worth of money, time and hair down the drain. I have lost all my confidence with this company and will never ever be ordering hair from then again.”

Posted 7 years ago

“Absolutely outraged had to send remi cachet ultra tips back as they where shedding also send pics of my hair that I hoovered up that day the hair was very dry on the ends I purchased all remi cachet products which cost me over £100 to be told how do we know it's your hair in the Hoover take a good look at the extensions I've sent back and tell me it's not I don't know about anyone else that maybe go out of their way to hoover someone else's hair up and send it as their own it's just an excuse they clearly don't want to resolve a problem as its not them out of pocket £300 it's me I'm very disappointed as also got told when you send them back we will let you know we have received them guess what nothing not even an email to say they have got them back well I hope you are all very pleased with yourselfs and your snotty attitude il deal with this my way as your way sure doesn't work as you say you will do something but clearly don't very unhappy customer ????????”

Posted 7 years ago

Mrs Low. In reply to your un justified review. Firstly, we want to point out that a return request made by your stylist, is currently being dealt with as advised during your call to us. This was received on Friday and is being looked at today (MONDAY).. Unfortunately we do not deal with such matters over a weekend, hence the reason for the delay. Secondly, You are not our customer and we have been liaising with our customer regarding this issue. We have no legal obligation to deal with you directly but have done so as a good will gesture to assist in resolving any issue, only to be spoken to in such a rude manner, which is not acceptable under any circumstance. Thirdly, during a telephone conversation you were advised that the return would be examined in full based on what was sent back and weights calculated given the length it was cut to, as all of the bonds were fully intact with no shedding visible whatsoever. Finally, you state to have purchased ALL the RC products worth £100 which is a false statement. 1, they do not cost £100 and 2, you only purchased shampoo and conditioner resulting in no evidence of exactly what aftercare products you have used until 6 weeks later when you purchased hair oil. To give us this review at such an early stage of this process is completely unfair when we have not yet even completed our examination stage. After review of the images your stylist sent we can confirm the short pieces of hair at the bonded areas are IN FACT your own hair which has shed from the root and not the extension. We will continue as expected and complete this process in a professional manner and correspond with your stylist (our customer) directly with our findings. Many Thanks Sales Team

Posted 7 years ago

“I bought what I saw to be quality tension pliers for £25 and what I got I wouldn't give £2 for they're cheap they creak and they've given me blisters and they do not look the same as the ones advertised! . I bought a pair for £11 on eBay they lasted 4 years and I've never had this problem. Still waiting for a resolution. Won't use them again for anything”

Posted 7 years ago

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Additional Lengths is rated 4.3 based on 736 reviews