Appalling customer service. £426 order never arrived. Chased for a month. Lied to about royal mail investigations. Accused of receiving order! Told that if I claim through my bank for refund they will hold me liable to pay for the goods I never recieved. Used this company many times before as the hair quality is great however will never use again after this. Claiming my money back through bank and leaving reviews where I can to make people aware of this. Proper dodgy palarva!!!! And lost a customer for this now. It's not worth the risk of being out of pocket as there are lots of companies that offer good quality hair.