DO NOT BUY FROM THIS COMPANY IF YOU WANT TO ACTUALLY RECEIVE THE PRODUCT YOU ORDERED. Have had the most horendous time with this company, the unprofessionalism is beyond words. I received my parcel torn and with half of the contents that I ordered. I had ordered fifty extensions and only 25 arrived. Now anyone reading this knows about hair and would know that I cannot do anything with 25 extensions I have 300 in my head, its not even a handful of hair. I contacted them immediately stating that the parcel arrived damaged and half of the contents inside. I received a generic email back three days later asking me a photo of the envelope. Who keeps an envelope? They then continued to ask me lots of questions such as was there any tape on it etc making it clear from the start they did not believe me. The website policy states any damaged items are to be returned within 28 days for a FULL REFUND. The email tennis became tiring so as per consumer law for long distance selling and per there website I returned the half content item sent from the company at MY COST. I emailed them the tracking confirmed it had been signed for and two days later still radio silence, I then informed them if I hadn't heard back within five days I will be filing a chargeback with my card company. That made them respond! They sent the most generic email I have seen, practically calling me a liar and then having the nerve to say they have reported it to the police and action fraud. This company clearly needs money so do not make the fatal error in given them yours. They break distance selling laws, speak to the customer in the most awful way (what happened to the customer is always right) and I am now down £120 with no product and no money. USE ANYONE BUT THIS COMPANY, YOU WILL NOT RECEIVE THE PRODUCT AND THEY WILL TREAT YOU LIKE A PIECE OF SCUM. REPORTING TO TRADING STANDARDS -1000000000.