Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Additional Lengths Reviews

4.3 Rating 736 Reviews

81 %

of reviewers recommend Additional Lengths

Company Reviews

Product Reviews

4.3

Based on 736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 867213

Email:

help@additionallengths.co.uk

Location:

Unit 2 Easter Park, Teesside Industrial Estate,
Unit 2 Easter Park, Teesside Industrial Estate
Stockton on Tees
TS17 9NT

Write Your review

Tell us how Additional Lengths made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Additional Lengths 5 star review on 22nd February 2020

Additional Lengths 5 star review on 9th July 2019

Additional Lengths 5 star review on 17th June 2019

Additional Lengths 5 star review on 6th June 2019

Erica Hinshelwood

Additional Lengths 5 star review on 17th May 2019

Additional Lengths 5 star review on 21st April 2019

GEORGIA THEODORA GIANNAKA

Additional Lengths 5 star review on 19th April 2019

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pro tips are not as good as ultra tips. Ultra tips are very sturdy and don’t fall out. I’ve had the pro tips in for 3 days and 10 have fallen out easily”

Posted 4 years ago

“Didn’t have what I wanted in stock and there wouldn’t be a delivery until mid December so completely missed the Black Friday deal. Personally, over Black Friday companies should be fully stocked on everything to avoid disappointment. I had to buy an alternative as I was desperate.”

Posted 4 years ago

“Great hair but could be more helpful when needing to exchange. I had some hair in the wrong colour and when I asked to exchange it they wouldn’t allow me too as it didn’t have a batch number in the back of the packet? Why is this my fault? It quite clearly hasn’t been opened or used or damaged in anyway! All I wanted to do was a straight swap! So now I’m stuck with a £59 packet of hair I can’t use and have to wait to finish my daughters hair cause it’s already cost me £300 and to try and fine another £69 then postage or the drive their!! All because they won’t do a straight swap! I am disappointed with how unhelpful they were”

Posted 4 years ago

Hi there, I'm sorry your experience with us prompted you to leave us a low review - I've listened to the calls you've had with our customer services team; one where you had purchased the wrong accessory for the hair you had purchased which we called to clarify, and the other regarding your return. I think that perhaps our returns policy (displayed on our website) wasn't explained clearly to you - for that I apologise. Because you purchase both online and instore our rep advised that you would need to show proof of purchase, because you stated you may not be able to do that the next alternative would be to track down the hair from the batch number printed on the back of the packet. If this is non-existent (as some older products didn't have it) we'd still be able to help but we would need to be able to check that the product you wish to exchange was originally purchased by yourself within 28 days of yourself returning it. If you are unable to find your receipt from the instore purchase or re-print your order from your online account, we could then look at bank statement details from the day that you purchased the goods instore or online. If this purchase is still recent we would happily exchange them for you but we do need to see proof of purchase from any of the means described above. Please get in touch with us on the telephone number you usually call when speaking with us to see if we can help get this sorted for you. Many thanks Additional Lengths Team

Posted 4 years ago

“Fast service, good price & good quantity. New prebond squares too small for 1g of Hair, when melted glue dried quicker than can shape as glue slightly thin.”

Posted 4 years ago

“Postage prices are very expensive took to long to arrive shall go elsewhere in future. Product fine when finally arrived.”

Posted 4 years ago

“Thought I was getting the blue tapes which I’ve used before but green ones arrived which are not the same. Quality not so great and they don’t hold very long. Can you let me know if you have the blue ones as advertised?”

Posted 4 years ago

“Hair quality is good and once ordered everything has always arrived on time, only ever had a few issues with the incorrect colour being sent out or the shades not being in stock, have been waiting for a shade now for 3 weeks and it's costing me my business as had to cancel my customer twice due to this issue. I also think it's bad that if your don't order products within a time frame your trade account gets cancelled. However when you ring up the staff are always very helpful.”

Posted 4 years ago

Hello, Thank you for the kind words about our products, we strive to only provide the highest quality of hair extensions. In terms of stock, this is something that we are constantly working on to improve, however, at times, due to the length of time in which our products take to produce, we do occasionally go out of stock of certain lengths and colours, we do apologise for this happening and I can assure you this is being worked on by the whole team. This is true in regards to our trade accounts. The rule is in place to protect all current and future accounts from those that are not using the account in a professional manner, however, even if your trade account is closed, this does not stop you from applying again and providing up to date evidence. Many thanks, Additional Lengths

Posted 4 years ago

“Hair quality is good. Extensions are not suitable for thick hair. Very thin, for the cost of the extensions.”

Posted 4 years ago

“If I could give a 6 for hair I would I love your hair and delivery is always on time, but most colours I use are constantly out of stock. So my clients are constantly waiting or having to use a different brand unfortunately. I have never known a company be out of stock so often so for this I have to give overall 3”

Posted 4 years ago

“Lovely quality hair and quick service”

Posted 4 years ago

“Hair rating is a 5:5 However I withheld from ordering from them for around 6 months as I got great so badly on the telephone. I ended up in tears. I rate the customer service on that conversation 0:5 Hair quality 5:5”

Posted 4 years ago

Hi We are sorry your experience has led to you leaving us a low review. At Additional Lengths we take pride in giving great customer service, which is constantly evolving to our clients wants and needs, I'm sorry that in this instance that we left you feeling upset. I'd love to be able to help resolve this with you, so please get in touch via our contact form if you'd like me to look into this for you and hopefully resolve the issue. All the best Additional Lengths

Posted 4 years ago

“Good quality hair but my hair colour is never in stock so unfortunately had to move supplier.”

Posted 4 years ago

“I bought some weft hair extensions last year and the quality over the whole 12 months was incredible. I have just purchased a new pack of weft extensions and the quality compared to the last ones is quite poor in comparison. They felt really dry within the first week and have started to get matted. I deep condition them once a week and look after them very well so I am really worried, especially after the money I have spent.”

Posted 4 years ago

“Lovely quality hair but the colour is completely different than you show online..obv filtered.so I have to dye it and overpriced over such a small quantity of hair”

Posted 5 years ago

“I’ve been using the mini tip extensions for 5 years. I was impressed with the quality until the past year or so. The hair is not as soft, the colour not as shiny and it doesn’t hold its style as well. New hair put in last sat and I am disappointed. What have you changed?”

Posted 5 years ago

Hi Rachel, We haven't changed anything with regards to the processes we have in place, however, please remember that each batch of hair is different due to it being a natural product from individual donors. Thanks for taking the time to leave a comment, if you need any further aftercare advice feel free to give us a call or check out the info on our website. All the best Additional Lengths

Posted 4 years ago

“Hair was a nice length and was the right colour. However, brought a full pack of clip ins and it was very thin and looked obvious. So second pack was needed.”

Posted 5 years ago

Hi there, We are sorry your experience has led to you leaving us a low review. As with all natural hair products it can depend on the head you are putting it into. If your hair isn't the same length that can lead to it looking thin at the ends, depending on how the hair is placed into the head. You're welcome to get in touch for any installation advice we can offer you if you're still struggling with how they look in your head. Our customer services team will be happy to help via email or telephone. All the best Additional Lengths

Posted 5 years ago

“I have bought the weft extensions many times before from additional lengths and was more than happy with the quality. Recent purchase left me feeling a bit disappointed as I struggled to get 3 single rows from 2 half packs. In the past I always manages 3 double rows from the full pack and was expecting the same this time. As I bought I half pack of solid and one half pack of mixed, I found that mixed colour is already tangling, which is disappointing.”

Posted 5 years ago

Dear Reviewer We are sorry your experience has led to you leaving us a low review. Our half weft products are half of the weight of a full weft, and measure 12" across as detailed within the product view of the Half Weft which you can find here: https://www.additionallengths.co.uk/elegance-half-flat-weft-base-colours-p609 If you are having issues with any of our products at any time during it's expected life cycle we would always encourage our customers to fill in a complaints form so we can investigate the issue further. You can find the complaint form here: https://www.additionallengths.co.uk/complaints-form-i105 Do please get in touch with us via our website or telephone number 01642 867213 if we can be of any further assistance. All the best Additional Lengths

Posted 5 years ago

“My three stars were given for the last extensions I had as the current ones are not such a good colour although the code hasn’t changed and they seem coarser .”

Posted 5 years ago

Hello there We are sorry your experience has led to you leaving us a low review. As all of our hair extensions are a natural product, each batch can vary. The reason this hair may feel a little coarser compared to your last set is due to the donor it came from. All the best Additional Lengths

Posted 5 years ago

“Good quality hair however customer service extremely poor. Tried to contact regarding an order and had no response from customer service.”

Posted 5 years ago

Dear Lorna We are sorry your experience has led to you leaving us a low review. At Additional Lengths we take pride in giving great customer service, which is constantly evolving to our clients wants and needs. I've had a check through our email and telephone system (via your registered number) and can't find any calls or emails that we could have missed. If you still need your query resolving I'd suggest giving us a call so we have a chance to rectify what issues you may be having. All the best Additional Lengths

Posted 5 years ago

“I am happy with the products and delivery. I think that people with accredited qualifications should be able to get a trade account sooner than 12 weeks of being insured if they can provide valid insurance document s”

Posted 5 years ago

«
1
2
»

Additional Lengths is rated 4.3 based on 736 reviews