Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is very reasonable and a great range of activity days that just aren't available elsewhere. Can't wait to have my day!!”

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Posted 2 years ago

Hi Leo, Thank you for your kind feedback! 😎 We are very glad you were happy with the price paid for your experience, and the range of experiences offered. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Speedy response to questions and customer service is exceptional. They really seem to want to help you.”

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Posted 2 years ago

Hi, Thank you for your 5 star feedback! 👍✨ We are very pleased our customer service team was able to quickly respond to any questions you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Good service, When we were unable to book the date we wanted they were very helpful in changing the dates and getting back to us so quickly.”

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Posted 2 years ago

Hi Lorna, Thank you for your wonderful feedback! 🙌 We can only apologise you struggled to book your experience, but we are very pleased that our customer service team were able to assist you with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Good choice of experiences the location and time is totally up to you no limitations Easy to process once in the website all you need was a code to give to the experience location. Easy and good value”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive feedback! 🙂 We are very glad you were happy with your range of experiences we offered. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Very complicated booking system, most experiences needed additional funding. Overall a poor choice.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your feedback. I can only apologise for any dissatisfaction you experienced with our booking system, and the associated supplement fees. To address your concerns fully, I kindly request that you email your voucher details, including the voucher number, to me at reviews@activitysuperstore.com. This information will enable us to conduct a thorough investigation and assist you appropriately. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Not actually been on the helicopter ride yet but only because its limited in my area, but I get constant emails offering other areas and keeping me up to date with availability. When I spoke to company on the phone they was extremely helpful”

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Posted 2 years ago

“The activity was great & the customer service was 10/10 Price good & thank you for helping in customer service”

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Posted 2 years ago

“Excellent value for money. Quick to respond to queries. E vouchers arrived so quickly. Would definitely use again”

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Posted 2 years ago

“Great customer service when I had an issue ordering the 2nd part of the gift. Lovely experience shared with my nan”

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Posted 2 years ago

“Was bought as a treat for my son and his friends. They had the best day. It was fantastically organised and the staff were absolutely amazing with them and clearly enjoyed their jobs.”

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Posted 2 years ago

Hi, Thank you for your kind feedback! 😎 We are very glad that you were happy with your experience, and we hope your Son and his friends loved this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Really fun family experience. Really easy to book and we loved our pet photo shoot!”

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Posted 2 years ago

Hi Julie, Thank you for your 5 star feedback! 👍✨ We are very glad you were happy with your experience, and that you found this easy to book. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“There is little choice in my area or surrounding areas”

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Posted 2 years ago

Hi Vivienne, Thank you for taking your time to share your feedback. I can only apologise for any dissatisfaction regarding the range of locations on your voucher. Upon investigation, I have identified a location within 5 miles of your address where you can book your experience. Should you require assistance in making the booking, our customer service team are happy to assist. Alternatively, they can also help you explore the option of exchanging your voucher for a more suitable experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Everything easy to do and lots of choice of gifts, the only reason I haven’t given a 5 star rating is that you only have a year to book and use your gift, sometimes this is a struggle. Other activities vouchers give you up to 2yrs to use them.”

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Posted 2 years ago

Hi Emma, Thank you for your wonderful feedback! 🙌 We are very pleased that you were so happy with your order, and that range of gifts that you voucher offered. All of our vouchers have a minimum of 12 month expiry date, so I can only apologise that you were unhappy with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“First experience with the Activity Superstore. I had signed up for emails and had a discount code from doing so which was an added bonus when I paid for my chosen activity. The Activity Superstore staff were extremely helpful throughout the booking process and kept in contact every step of the way even after my booking was confirmed to check everything was ok, which I really appreciated. Very organised, polite, professional company. Will definitely be booking more activities for myself and as presents in the future. Really impressed. Would recommend. 5*”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your first purchase with us, and that our customer service team were so helpful in assisting with any queries that you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Easy to activate the voucher but when we tried to book the experience the venue told us the voucher wasn’t valid for weekends. When we challenged this they said they had no availability on any of the dates we wanted. Obviously not the fault of Activity Superstore but it seems the venue didn’t want to fulfill their part of the arrangement.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your feedback. Upon thorough investigation, I can confirm that the experience you possess is noted as ‘available Sunday to Friday, subject to availability.’ This information is presented both at the time of purchase and upon validation of your voucher. I can only apologise for any oversight in this matter. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I love Activity superstores , easy to order , arrives on time , prices excellent , lots of choices ,”

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Posted 2 years ago

“Very easy to use and quick to reply to my questions I had about the voucher”

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Posted 2 years ago

“Great customer service. Thanks again”

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Posted 2 years ago

“We were originally bought an afternoon tea for Christmas and we exchanged this for a nicer afternoon tea more local to us and it was lovely. Nice selection of sandwiches and cakes. Good selection of teas”

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Posted 2 years ago

“Very easy to activate my voucher and organise our event”

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Posted 2 years ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews