“Though the service was good some of suppliers did not have the part I was looking for, when I bought and had part delivered it was not suitable for my van. Ended up finding part for myself.”
“I received a quote for the part I was looking for. I spoke with the seller and confirmed it was the correct part. When I accepted the quotation and called the seller to pay, they increased the price substantially saying that I had been given an incorrect price. A quotation should be legally binding when accepted by the buyer.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I appreciate the professional way that 1st Choice Spares brokers its clients' requests. But the way complaints about faulty parts are treated is not always satisfactory. Certain car parts agents are a headache to communicate with, especially when a deal goes wrong.”
“I. Contacted 1st choice spares about a part for my car . They thought a part had been found but with closer examination the part numbers didn’t exactly match which save an expense for me.I appreciate what they did”
“I haven't managed my car parts yet!? Even though, I mentioned that my car is sky blue are merchants are continuing say I will give you river colour no problem at all!!”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this. You can send messages to any breaker that issues you a quote via your online account. It may be that the colour is not described as blue on the DVLA data base, so a quick message to the breakers should clarify things for you & them.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Easy & comprehensive - had quotes within the first hour and able to contact the seller for more info. Ordered part at significantly reduced cost compared to the dealership. Brilliant service.”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was VERY pleased with the service right from the polite Gentleman answered the phone and took my order, right through to the delivery which was on time to what was promised> I will certainly be using your company again and will recommend it to others. Once again thanks.
Clive Peters”
“The service I experienced was fist class , we. agreed a price by phone but I was told that delivery could not be until after the weekend , I accepted the deal anyway and asked if the chap would do the best he could about delivery times .
Next morning it was here. Excellent service again .”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
