Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“Excellent service... Quick response from company providers and economical quotes provided. Hope I don't have to but would definitely use the site again.”
“Not happy with supplier, disputing that part wasn’t how I wanted it and they promised it would be, even charged me £28 more so it would be exactly as requested. Emailed saying I wanted to return for full refund, not even answered me back. Very dissatisfied”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Pretty good site would of appreciated some updates on delivery of the item though instead of having to bother the mechanic when he was busy to see if it had arrived”
“This review relates to the firm that I tried to buy from after making my request on 1st Choice, that was buy-it-online or mirror man whatever, confusing. The end result was paying up front for a motor product, registration number correctly supplied, provided with quoted price and delivery. Fairly quickly after placing the order the delivery date was delayed, then the product arrived later than the delayed date, The product was incorrect for the vehicle it was ordered for. Several e-mails and telephone calls, many calls with bad attitude from the supplier, following which they went silent, I still have the wrong product and they still have my money. I am now having to resort to legal and bank advice in an effort to resolve this, rubbish performance from the supplier”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Had two replies went for the first one as the front end parts of the ac compressor fitted my one and was able to change them over as the body did not match what was fitted . As this was what i was original going to do i was already set up pullers and tool wise.”
“1st Choice Spares provided a good service and located the part that I needed. John was very helpful, including sending me photos of the part so I could check that it was correct before purchasing. Highly recommended.”
“Excellent website.easy to navigate and communication is good.i managed to find the exact car part i needed at a very good price. Thank you for your service”
“I cant blame 1st choice spares for a bad experience as it was the supplier at fault.
My delivery took over a week, took several calls to the supplier and complaints raised with 1st Choice to see where the order was. Eventually arrived but I still dont have a tracking reference, a receipt, proof of purchase or any related documentation. All of which you'd expect from an online platform.
It was more trouble than it was worth I could have used ebay and would have been better supported.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
