“They promised me the grill was the same colour code. It is not, it’s much lighter blue. I need to return it, what are the rules of returns please considering it isn’t what they said it was?”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“My first use of this service I received several quotes I picked one and spoke to a very knowledgable gentleman called Baz from Breaking Toyota. First class service very quick delivery reasonable price - highly recommended”
“Used foreign car spares to purchase the parts l needed. Parts were non serviceable and the company will not respond to my complaint. The reviews they have are appalling but they still appear on your site. What is the point?”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“i would advise i was very pleased with the service provided. part was delivered in time scale i was advised of. very efficient and i would recommend all my my friends and family to use your service.
thank you”
“A good service with two quotes for the part I wanted in good time.
The supplier did try to email me several times on a query but this was not received as (I was told) it was not forwarded by 1st Choice.”
“Ordered the parts, paid up front, then they delivered damaged parts and kept telling me they would replace, after 2 weeks I asked for a refund. I had to buy more parts to get back on the road. They never called me back or sent me a receipt or any conformation emails..... Poor service, look around you can get new parts, damage free and cheaper.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
