Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Originally seemed good, part available, paid, then a voicemail querying fitment. Following my response absolutely no reply for a week despite chasing a reply multiple time across several media. Only when I called for the fourth time, still no callback and first I know is an email with a note added to the original confirmation saying part “damaged”, and a refund in several days, when the money was taken straight away. Shocking customer service, and a week wasted with my car still of the road.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered part, Made contact with source, and they requested an image, to confirm exact part, no worries, Took a wee while getting here, but no worries, I would most definetly suggest this service.
Alla G Mccandlish.”
“I purchased a suspension strut and top mount from Sunrise Parts, ref number 19940185. Unfortunately the strut was wrong but the mounting was OK. Twice I rang and spoke to Khan who promised to check if he another strut in stock but he didn't bother to call me back on both occasions. In order to get my car back on the road I purchased a new replacement strut. On my 3rd call to Sunrise Parts i have offered to pay for the mounting and send back the incorrect strut but he has refused.
All in all a very poor service from a company that you give a 4 star rating.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Great selection of spares and some excellent prices found exactly what I wanted and exact colour, a truly professional first class service! A brilliant system that draws availibity of spares, from acroos the country, Thank you”
“1st Choice lived up to its reputation, as did nippon auto spares, who provided what I needed. They were knowledgeable, efficient and very helpful, and the parts supplied were in better condition than I expected. There is little doubt that I shall need more parts in future, and no doubt at all as to where I shall go for them!”
“Fantastic service and I highly recommend to anyone.
Often new parts have a shocking price tag, hence why I use 1st choice for their inexpensive, reliable parts.
Don’t jump to the first quote though, let a few come through because the next may be half the price of the first.
It’s an easy, problem free service. Quick and safe delivery too. Very happy returning customer!”
“1st Choice Spares is a platform for other suppliers. Be careful to check out the Companies, they promote, before you decide to place an order. Ordered a part from a Company on their platform which I have not received. Customer Services with the Company have been unhelpful and they have never followed up any of my enquiries other than push the same answer that it was delivered. Buyer beware.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/08/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
