“We entered the details of the parts we wanted, a quote came up. We contacted the seller to see why the postage charge was as expensive as the part, the company said they didn't use Royal Mail only courier services, we bought the parts, I was shocked that carriage was so expensive but we couldn't buy the parts locally so we were forced to pay the inflated fee.”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that a request was made for:
Parts:
Door (Front/Right)
Parts:
Door Mirror (Right)
A breaker's quote was issued for both these car parts [and another breaker had quoted just for the door, as you say] - perhaps contact the breaker who quoted for both. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Pretty good site would of appreciated some updates on delivery of the item though instead of having to bother the mechanic when he was busy to see if it had arrived”
Thanks for your recent feedback.
Our records show that 4 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“If I waited for all quotes to come in I would have paid half as much also part arrived damaged but was cheaper to repair than send back will use 1st choice again but not the people I bought part off because they obviously new it was damaged before they sent it”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Not good service! Sent wrong Engine to me then on the phone saying it was right one !! Made me pay £66 to return engine was sent new Engine and money returned all this took over 2 weeks.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Rear indicator light slightly damaged when I. Received the goods very well
Packed cannot complain at the price considering post and packaging
8 out of ten.”
“Though the service was good some of suppliers did not have the part I was looking for, when I bought and had part delivered it was not suitable for my van. Ended up finding part for myself.”
“I received a quote for the part I was looking for. I spoke with the seller and confirmed it was the correct part. When I accepted the quotation and called the seller to pay, they increased the price substantially saying that I had been given an incorrect price. A quotation should be legally binding when accepted by the buyer.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I haven't managed my car parts yet!? Even though, I mentioned that my car is sky blue are merchants are continuing say I will give you river colour no problem at all!!”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this. You can send messages to any breaker that issues you a quote via your online account. It may be that the colour is not described as blue on the DVLA data base, so a quick message to the breakers should clarify things for you & them.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Within an hour I received three offers for the part I was looking for, which was good. I ordered from one of them. Didn't get any information after paying the item, no confirmation or shipping details. The part arrived in two days though”
“after waiting a week for my parcel to
arrive I decided to ring and found out that payment had been taken but peter was trying to get in touch with me but didn't email me so I wasn't aware they needed a photo of the front of my car before proceding which has now resulted in my mot running out without getting the car fixed also means I will have to have a retest as it is over 10 days since my failure. The guy I spoke to yesterday was excellent and took the case on and has
sent my headlight out”
“Fast quotes but pricing difficult; request 3 different items and all resulted in a wealth of quotes withing an hour or so, but in each case the quotes were all about the same price, like a minimum price cartel was operating. Plus, one item (a windscreen washer pump) was quoted at about £43 in nearly all cases, but I bought the item new one for just £18..... I know Delivery and Vat have to be added, and dismantling in some cases, but it presents a financial challenge when the whole point of searching is to try to get a cheaper price than dealers etc. Service was prompt and purchased items did work ok. Thanks”
“Conceptually a brilliant scheme. Unfortunately in specifying something like the colour of the part required First Choice relies on the colour of the car reported in the log book. Our car is specified as blue but is a particularly uncommon shade. Frustratingly got the customer and potential suppliers it appears that the First Choice System is unable to process shade subtleties within its data-base enquiry system. This wastes much time.”
