“after waiting a week for my parcel to
arrive I decided to ring and found out that payment had been taken but peter was trying to get in touch with me but didn't email me so I wasn't aware they needed a photo of the front of my car before proceding which has now resulted in my mot running out without getting the car fixed also means I will have to have a retest as it is over 10 days since my failure. The guy I spoke to yesterday was excellent and took the case on and has
sent my headlight out”
“Fast quotes but pricing difficult; request 3 different items and all resulted in a wealth of quotes withing an hour or so, but in each case the quotes were all about the same price, like a minimum price cartel was operating. Plus, one item (a windscreen washer pump) was quoted at about £43 in nearly all cases, but I bought the item new one for just £18..... I know Delivery and Vat have to be added, and dismantling in some cases, but it presents a financial challenge when the whole point of searching is to try to get a cheaper price than dealers etc. Service was prompt and purchased items did work ok. Thanks”
“Conceptually a brilliant scheme. Unfortunately in specifying something like the colour of the part required First Choice relies on the colour of the car reported in the log book. Our car is specified as blue but is a particularly uncommon shade. Frustratingly got the customer and potential suppliers it appears that the First Choice System is unable to process shade subtleties within its data-base enquiry system. This wastes much time.”
“I have had the worst experience with the seller. Sold me a different engine knowingly. When I took engine back, he wanted to do repairs on my car instead of a refund. Finally gave me another engine but apparently not fit for purpose coz had overheated and blown head gasket. Much as they gave me £200 to cover my costs to Bradford, I believe I should be refunded plus costs since they are selling bad parts knowingly!!”
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Our records show that 3 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
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Customer Care - 1st Choice.
“Generally service was very good but this was spoiled by the fact that the gearbox I bought had not been drained of oil before sending and was therefore rejected by the carrier. Consequently delivery took over a week longer than expected.”
“ordered part quarry spares paid for it 1 week later no part told would ring back did not ,then told no part available. why take money when no part?
ordered from another of your members part delivered next day.”
“I have used 1st choice spares in the past with no problem. This time was horrendous. Would be easier if you can actually speak to 1st choice about the companies they recommend after a terrible experience.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I made an enquiry for a rear door for a Nissan Note.
I had 3 emails from A1 JAP SPARES LTD after 2 phone calls it turned out they had none.
One email from Derby Auto Salvage Ltd - again they had none suggested it was a computer error.
J B AUTO SPARES not only had 2 in stock they offered to deliver it that day - an excellent service. The door was complete and unmarked.
Thank you.”
“This is such a useful service, but unfortunately far more often than not, the parts that are recommended do not match the part requested. I've been looking for a bumper for a grey 2010 yaris, for example, and perhaps a dozen times now it has turned out to be the wrong colour, the wrong model, or unpainted.”
“The service was good but the price for delivery such a light item was very expensive. I thought that it was much heavier and thats why i agree with the deal. Sincerely Maria Goncalves”
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We are a Parts Location site and do not actually supply parts ourselves.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
