“agreed to supply front suspension for £125 and two brackets which we sent photos of just sent one wishbone rotted through and a ball joint that was destroyed and an old shock.no bracket first they denied getting the photos then said didnt know what they were eventually after my mechanics persistence we did get a very bent bracket basically just stole money.makes using this service again difficult.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I asked for a blue door I was told they may have 1 in stock but when it arrived it was black scratched and damaged to top and bottom of the door not impressed, I thought it would have been an idea to let me know that it was black not blue”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Got a reply to my enquiry very quickly. I haven't decided to buy the item yet because of other issues with my car. I will certainly use them when I need a part for my car, seem very professional.”
“The part came promptly after ordering by phone. Although I supplied further info about the part I needed & was assured that if wrong I would be refunded in full, it was not correct & despite returning within 7 days as required I have only received about two thirds of the cost.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
