Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“gave me al the information I needed, sent me picture to let me choose and kept on checking with me to make sure the part was delivered as per agreement”
“I had 5 responses within a day. Eventually chose Oldham Breakers. Bought the item on the phone and shortly afterwards they rang back to say they thought there had been a design change around the time of registration of my car and asked me to describe the item to check it was the same as the one offered for sale. The package arrived when promised and was exactly what I wanted. You can't ask for more than that - excellent service.”
“Started off good order stuff and payed for fast delivery, with in one hour received email to say it was going to take around 2 weeks for part to arrive yet didn't receive refund for the fast delivery, as I require the part I just have to accept this outcome.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Easy to use and efficient service. Bought a gearbox for my son’s car and it’s fitted and working well. Will definitely continue to use 1st Choice when needed.”
