“First choice found the part I wanted and said it would be delivered in 3days but it never arrived after 9 days and 4 phone calls departs told me they didn't have the part so I have had to order it from another supplier. it was not your fault but renparts”
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Customer Care - 1st Choice.
“First class service.The part arrived as promised quickly and was in good condition.Commnications were excellent and the guys at breakeryard were very helpful.I will certainly use them again.”
“If I waited for all quotes to come in I would have paid half as much also part arrived damaged but was cheaper to repair than send back will use 1st choice again but not the people I bought part off because they obviously new it was damaged before they sent it”
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Customer Care - 1st Choice.
“Not good service! Sent wrong Engine to me then on the phone saying it was right one !! Made me pay £66 to return engine was sent new Engine and money returned all this took over 2 weeks.”
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Customer Care - 1st Choice.
“Rear indicator light slightly damaged when I. Received the goods very well
Packed cannot complain at the price considering post and packaging
8 out of ten.”
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From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty/incorrect?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Excellent service ,parts requested found within 30 mins,3 quotes received from different sources all offering next day delivery.On contacting the chosen supplier by phone they were very helpful,gave advice and dispatched the parts the same day.
Payments are made securely with pay pal option ,the delivery was tracked and parts recieved by lunchtime the next day.”
“Only given one star as it should be a big zero
One potential supplier did not send photos when requested eventually advised part requested was faulty
A complete waste of time
Not a service i would use again or recommend”
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Customer Care - 1st Choice.
“Someone recommended your company to me and I was very impressed right from the start. The response was extremely quick and the part I required was ordered within minutes. Will definitely recommend you to anyone needing car parts. Thank you.”
“Beware! They seem very nice on the phone then....
Orange Auto salvage sent me the wrong starter motor, said they’d replace it( Anthony)then didn’t and now are totally ignoring my requests/ communications to sort it. I’m nearly £70 out of pocket and still have the same problem!!!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Friendly, efficient service at reasonable price. The item ( Meriva n/s rear door)
arrived on time as promised, in excellent condition as described and well protected on a sturdy pallet. Thank you.”
