“Got a reply to my enquiry very quickly. I haven't decided to buy the item yet because of other issues with my car. I will certainly use them when I need a part for my car, seem very professional.”
“The part came promptly after ordering by phone. Although I supplied further info about the part I needed & was assured that if wrong I would be refunded in full, it was not correct & despite returning within 7 days as required I have only received about two thirds of the cost.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The supplier said they had the part but then said it had been damaged so refunded the money. Great they refunded promptly and communication was good but a bit convergence they did not have a part that was serviceable”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.