“Renparts customer service is awful . I was sent a wrong part & have been trying to get the correct one since last Thursday . I have rang them repeatedly & sent photos & after being assured that someone will call me back at least 5 times I’m still waiting. I’m not impressed & find it very rude to the extent that I feel embarrassed ringing again .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The thing that stands out is that all the dealers that were sent my request they all had to compete with price.The 1st quote that came in was the cheapest by half thus I had a great deal , thanks 1st choice & A&K Motors.”
“Cannot get a refund or the part ordered from 01603755515 invoice no14129808 been fobbed of with excuses now nobody answers the phone
Will not be using again”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I mistaking ordered the wrong part from Apex Motor Spares.
They answered every E mail and told me how to get a full refund off of them.
I sent back the part I wrongly ordered, and I intermediately got a refund.
Kind regards,”
Thanks for your recent feedback.
Our records show that 6 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
Enter your ID: (Email) & Password
Click on “Requests & Quotes” and view a list of requests you have made.
Click the “View Quotes” button beside your request, which gives you a list of quotes received. (If no quotes have been received, this will be “Greyed out”)
To view full details about the quote, click the “Click for details” buttons, which will open out the full details etc. including the ability to download copy invoices.
Alongside many, there will be a Pay Online button, allowing you to order securely, from participating depots.
All the best
Customer Care - 1st Choice.
“We entered the details of the parts we wanted, a quote came up. We contacted the seller to see why the postage charge was as expensive as the part, the company said they didn't use Royal Mail only courier services, we bought the parts, I was shocked that carriage was so expensive but we couldn't buy the parts locally so we were forced to pay the inflated fee.”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“agreed to supply front suspension for £125 and two brackets which we sent photos of just sent one wishbone rotted through and a ball joint that was destroyed and an old shock.no bracket first they denied getting the photos then said didnt know what they were eventually after my mechanics persistence we did get a very bent bracket basically just stole money.makes using this service again difficult.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I asked for a blue door I was told they may have 1 in stock but when it arrived it was black scratched and damaged to top and bottom of the door not impressed, I thought it would have been an idea to let me know that it was black not blue”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
