“Part was received and it was discovered that the plastic manual operating lever on the boot lock was broken in a number of places and would completely fail if operated. As it was not financially viable to return it as the postage and packaging was in the region of £11.00 and the company charge a surcharge for returns then I would be grossly out of pocket and have paid for nothing in return.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Brilliant service, even when 1st supplier to respond was declined, a second search was taken for me which got me the part that I needed, was delivered a day later!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q
What happens if a part supplied is faulty?
A
Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Find it a good and easy to use web site. I've used it successfully before. The quites come back quickly and the people are friendly and approachable if you need to contact the individual sellers to ask more questions. A great resource.”
“The part required was obsolete from all suppliers including main dealers.
By using this service I was fitting the part within 24 hours.
What more does anyone want.”
“Sent me rusty parts, unusable. Had to pay for delivery of a pallet to return the goods (£85) which should have been refunded as per their returns policy. Instead, I did not get refunded any delivery charge, and received a reduced amount on the parts. They are claiming labour, but this was not itemised on the invoice.
Where I should have received £457 as a refund, they gave just £264. Unacceptable. This was a distance sale, withe everything done online, so I am entitled to my money back.
Avoid! Avoid! Avoid!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Item arrived quickly. It was very well packed for delivery and in good condition, as described. Good value. Exactly what I needed. Great customer service. Thank you.”
