“I have searched for a spare part for my car twice using this site. On both occasions, I specified exactly what I was looking for. Whilst 1st Choice returned quotes, none of the salvage yards bothered to read what I had entered. The second one I tried to purchase off told me that the part was the correct colour; I paid for it, only to be told that it was the required colour after all.
So, yes 1st choice return quotes for you, but expect to have to do further clarification with the salvage yard and even then expect to be told they don't have a suitable part.
Would I use them again? It would depend on what I was looking for.”
“This is the first time I have used 1st Choice Spares, ordered a second hand diff for my much loved but very old Toyota Previa. Pete was very helpful, dispatched it Wednesday morning and it arrived the NEXT DAY! Excellent service and the Previa is running like new again. 100% will use the company again.”
“Received a quote from one of 1st Choice's partners quickly. Took a couple of days to contact them due to Bank Holiday weekend payment made 27/06/2020 delivery anticipated 29/06/2020. Payment processed 02/06/2020, so slightly concerned that partner may have been slow to process order. No sign of delivery by Monday 1st June. Contacted seller informed problem with Courier promised 2nd/3rd June still no sign by the 4th seller contacted again on Friday 5th promised to chase up courier which I am guessing they did although when seller contacted on Saturday they had been unable to contact courier (TNT) office other than by e-mail item finally delivered Saturday pm and was as described. So happy with the part but delay in delivery was disappointing.
Previous 1st Choice feedback forms rather limited in options and could do with options ie seller contacted, order placed, awaiting delivery. Still I got the part which was the main thing..”
“Difficult to judge as I haven't received my order, the supplier blamed it Covid19 not sure of the connection there, I have orders from Europe in 3 days I have been waiting 5 days now when I was promised 2-3 working days. Will give it another couple of days then I will be putting into dispute with CC provider”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“After two Telcons to find out where my order was - it eventually arrived after the planned delivery date. When it did arrive not all the parts arrived more time on the phone only to be told the fixings should have been delivered in the same package? That’s why I’m back on the phone!”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was sent a coil pack that was only fit for the bin, it was only £29 but still should have been fit for purpose and its not proving easy to get my money back as it came with a 3 month guarantee, not impressed!!!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very good service, very prompt,had a prob with innitial order but this was quickly rectified, I shall deffinetly b using service again, n will happily recommend it to my familly n friends.”
