“The bloke I spoke to could not have been any more helpful. He was out standing and new exactly what I was after and got the part delivered well within the dead line. Now my car looks like new again great job. I'll definitely be using him again thanks.”
“I purchase a gear box for my car from Altham Car Recyclers. It was duly delivered and fitted to my car. Having fitted the gear box my mechanic found that it was faulty beyond repair and had to fully remove it. This was all done at my expense. I called Altham, as did my mechanic, several times and we were both assured that the faulty gear box would be collected and returned to Altham. When, after some three weeks, I called again I was told that I would have to pay the transportation costs to return it. I explained that the item had already cost me a great deal of money and it would be more likely to be the responsibility of the supplier to pay further costs. It was at this point that we all suffered the Virus Lockdown and nothing was done until recently. I recently contacted Altham again explaining that the box was still languishing in the workshop of my mechanic and could we arrange for collection and refund. I was told that the guarantee period had expired, irrespective of the lockdown and that it was not likely that I would get any sort of refund. They did say that they would call me back on the matter, but never did.
Using your recommended supplier has cost me a small fortune and I will think very hard about using your service again and I will advise others in the same way.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Suppliers of the part I needed got back to me in a couple of hours, after a callback from my selected seller the part was ordered and arrived within two days as promised.
Thankyou, I have no problems using this service again”
“the part was delivered after a weeks waiting but coronavirus slows everything down and the price for secondhand was expensive but thank you and I'm back on the road”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Was very happy with initial service.
Sourced a door I required within 24hrs,
I called them, spoke to the guy, he told me the door was perfect.
I purchased the door, it was delivered, and after unpacking the item I discovered 2 very noticeable dents and rusting on the edge of the door.
Now I’m not an idiot, I didn’t expect a perfect door, a few minor scratches etc is one thing but dents and rusting I’m afraid is unacceptable.
I’ve tried contacting them and had no reply
Extremely frustrated and dissatisfied customer”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
