“The car part I ordered arrived on time ( message sent to me to let me know the delivery day) signed for and in excellent condition. The only flaw, if this could be classed as one, is the company I bought it from asked that if I wanted it sent to my local garage I would have to pay the person to their account rather than the company account which I chose not to do. I then had to take it to the garage myself, thankfully it wasnt a large part but otherwise happy with the service provided.”
“I tried to order a part. The first company took payment and then after a few days I contacted them to find out that the part was 'damaged' and no longer available. I then went to another company who took payment for the part. The part never arrived and despite contacting them several times. I gave up eventually and have only just received a refund having had to raise a payment dispute with Paypal. There did not appear to be any way of speaking to anyone at 1st Choice Spares to see if they could help me at all to try and resolve the issue.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
We are available online to deal with issues either via the contact page or the https://www.1stchoice.co.uk/report-problem page
All the best
Customer Care - 1st Choice.
“Misleading customers, i had 4 quotes from FIRST MERX PARTS LTD for a product and when called the supplier they tried to charge me £300.00 more then what they were advertising the product.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“Excellent service... Quick response from company providers and economical quotes provided. Hope I don't have to but would definitely use the site again.”
“Not happy with supplier, disputing that part wasn’t how I wanted it and they promised it would be, even charged me £28 more so it would be exactly as requested. Emailed saying I wanted to return for full refund, not even answered me back. Very dissatisfied”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
