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1st Line Future Planning Reviews

5.0 Rating 2,673 Reviews
100 %
of reviewers recommend 1st Line Future Planning
5.0
Based on 2,673 reviews
Customer Service
Communication Channels
Telephone, Live Chat
Read 1st Line Future Planning Reviews
Was very pleased how things were explained and what would be happening to get the plan started the young lady I spoke to was very helpful thank you very much
Helpful Report
Posted 5 years ago
Thank you Denise Barker for your wonderful review. I am happy that Georgia was able to be so helpful and enabled you to get your plan started. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
I found 1st line funeral care a pleasent experience. everything was explained in a very clear and understanding way. the person I spoke to was very professional and very pleasant. highly recommended.
Helpful Report
Posted 5 years ago
Thank you Edna Parker for your lovely review. I am pleased that James W was able to explain everything so professionally and clearly to you. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
The information was very informative and the lady on the phone was very nice and friendly
Helpful Report
Posted 5 years ago
Thank you Jeanette Hatton for your lovely review. I am so pleased to hear that Sian was informative and friendly. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
They were very informative and very very helpful and got my funeral plans in place for us both.
Helpful Report
Posted 5 years ago
Thank you Gordon & Catherine Sim for your lovely review. I am pleased that Callum was able to assist you in an informative and helpful way. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
very professional in communicating.
Helpful Report
Posted 5 years ago
Thank you for your lovely review. I am pleased that you received excellent service. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
Was very helpful and friendly
Helpful Report
Posted 5 years ago
Thank you Victoria Davis for your great review. I am glad to hear that Sian was able to help you so well. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
Very helpful and easy to understand and explained clearly
Helpful Report
Posted 5 years ago
Thank you Lesley Wynn for your lovely review. I am pleased to hear that Kevin was helpful and explained everything so well. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
I was very nervous about doing a funeral plan but Georgia was amazing she helped me through the process amazingly I'm glad I chose the plan it was explained to me very well from start to finish
Helpful Report
Posted 5 years ago
Thank you Pauline Warnes for your great review. I am so happy to hear that Georgia was so helpful and explained everything clearly. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
It was a real pleasure talking to someone who knew all the answers, plus made it easy to understand the product. There was was no pressure to purchase.
Helpful Report
Posted 5 years ago
Thank you for your lovely review. I am pleased that your advisor was able to provide you with all the information you required to set up your plan. I am glad that he was able to go through everything in detail for you. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
I gave 5 stars to a lovely young lady, who answered all my questions nothing was too much trouble, and she was extremely patient when I needed to attended to my husband. I already feel I have piece of mind by signing up to my chosen funeral plan.
Helpful Report
Posted 5 years ago
Thank you Barbara Chislett for your lovely review. I am pleased that Georgia was able to be so helpful and patient assisting you and providing peace of mind. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
I thought that the staff on the phone were very helpful and thoughtful in making sure that everything is taken care off and in place for my loved ones
Helpful Report
Posted 5 years ago
Thank you Pauline Irvine for your lovely 5 star review. I am glad that James W was so helpful and ensured everything was taken care of for you. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
Adnan, Was very polite person Many thanks
Helpful Report
Posted 5 years ago
Thank you Susan Dishman for your lovely review. I am glad that Adnan was friendly and polite. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you To stay updated, please give us a follow on social media. Facebook https://www.facebook.com/Funeral1st/ Instagram https://www.instagram.com/funeral1st/ Twitter https://twitter.com/Funeral1st
Posted 5 years ago
Both Annan & Clive were Lovely Friendly and professional, and went through everything efficiently and thoroughly to make sure I get the right package to suit my needs, im very happy and satisfied, and would highly recommend
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Posted 5 years ago
Thank you Kerri Anne for your lovely review. I am glad to hear that Adnan and Clive were both friendly and professional. I am pleased to hear that they went through everything in detail providing you with vital information to make your choice. Thank for the high recommendation. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Very good pleasant and helpful left me trusting this company a lot also was done very quickly most of all everything was explained to me in layman's terms not in words I couldn't understand I may be a few pounds per month down on my cash but it was definitely worth it⁹
Helpful Report
Posted 5 years ago
Thank you Elizabeth Ann Glass for your great review. I am glad to hear that James W was helpful and pleasant. I am also pleased to hear that he was able to go through all your options in detail to enable you to decide on the plan you have chosen. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
I was very impressed with Callum Davies, who phoned me about 1st Line Funeral Care. Obviously, it's a necessary but sensitive subject. He was polite, personable and professional when it came down to talk about my wishes after my demise. There was also a follow up phone call to ensure I was happy with the product and satisfied with the way everything had been handled. It makes me feel assured, that when my time comes, everything is in place for my funeral financial arrangements, not only that, funeral support is given to my family. My daughter's won't have to worry about anything. Thank you, for giving me that peace of mind.
Helpful Report
Posted 5 years ago
Thank you Melanie Speed for your lovely review. I am happy to hear that Callum was able to approach a sensitive subject with a polite and professional manner thereby providing you with the information to make an informed choice. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Ian Oliver was the person I spoke to was very helpful and understanding.
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Posted 5 years ago
Thank you Barbara Hughes for your great review. I am pleased that Ian was helpful and understanding. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
Explained every thing very pleasant and reassuring.
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Posted 5 years ago
Thank you Terri Buck for your lovely 5 star review. I am glad to hear that Brad was so pleasant and able to reassure you by explaining all the details for your chosen plan. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
This was my second telephone conversation with Adnan & although there was a lot of information for me to take on board he was unfailingly courteous & patient & ensured that I understood what I was signing up for. I would recommend FirstLine to anyone else without hesitation
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Posted 5 years ago
Thank you Mr Hugh Oxburgh for your lovely review. I am pleased to hear that Adnan was so patient and courteous ensuring you had all the information you needed to make your decision. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
First Class salesmanship excellent phone conference with the young Salesman recommended 10/10 AVery satisfied custimer
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Posted 5 years ago
Thank you Derek Munson for your lovely review. I am so pleased that Callum was able to provide you with excellent service and that you are so happy with your choice. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
James explained everything to me in fine detail I understood everything he said really nice guy thanks James
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Posted 5 years ago
Thank you Lorna for your 5 star review. I am pleased that James R was able to go through everything in detail with you to ensure you understood all your options before making an informed choice. We love to help people in the same manner we have assisted you. Therefore if you wish to recommend a friend of relative, we are offering a £50 shopping voucher for this recommendation. If you wish to provide this information, please email hello@1stlinefuneralcare.com or call our customer services on 08000096494. Thank you
Posted 5 years ago
1st Line Future Planning is rated 5.0 based on 2,673 reviews